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Hi all
I hope this message reaches those who might share similar experiences or can offer advice on how to resolve an issue with Rain's account management.
I am writing to share my recent experience with Rain regarding my account (Client Number: 20166410) and its unexpected referral to debt collectors. I hope that by detailing my situation, others might avoid similar distress.
In early 2023, I ceased using Rain's services and cancelled my account, assuming that it was fully settled. Unbeknownst to me, there were still outstanding fees due to an advance payment I had made. I never received any emails or reminders about these outstanding payments.
Fast forward several months, and while temporarily overseas on roaming, I received an SMS stating that my account had been referred to NuDebt for collection, with the outstanding amount ballooning to over R1400. This came as a considerable shock, especially since I had no prior notifications, and the lack of communication from Rain has been deeply distressing.
As someone who struggles with anxiety, the sudden realization that my account was handed over to debt collectors without any warning has been extremely upsetting. I did not receive any emails or alerts indicating that the debt was accruing or that my account would be handed over if not settled by a specific date. Had I been reminded while I was wrapping up my affairs in South Africa, I would have settled the account immediately.
I understand that settling outstanding fees is my responsibility, and I am not shirking this obligation. However, the absence of communication from Rain and the abrupt escalation to debt collection is troubling and has only intensified my anxiety.
I urge Rain to review their processes for handling outstanding fees and ensure that customers are adequately notified before any action is taken. Such practices are not only a source of stress for those with mental health challenges but also a disservice to all customers who might find themselves in a similar situation.
I am posting this on a public forum in the hope that Rain will take note and that others who have experienced similar issues will share their stories. Transparency and timely communication are essential in customer service, and I hope that Rain will improve in these areas.
Thank you for your attention to this matter. I hope this helps others be more vigilant with their accounts and prompts Rain to reconsider their approach to customer notifications
I hope this message reaches those who might share similar experiences or can offer advice on how to resolve an issue with Rain's account management.
I am writing to share my recent experience with Rain regarding my account (Client Number: 20166410) and its unexpected referral to debt collectors. I hope that by detailing my situation, others might avoid similar distress.
In early 2023, I ceased using Rain's services and cancelled my account, assuming that it was fully settled. Unbeknownst to me, there were still outstanding fees due to an advance payment I had made. I never received any emails or reminders about these outstanding payments.
Fast forward several months, and while temporarily overseas on roaming, I received an SMS stating that my account had been referred to NuDebt for collection, with the outstanding amount ballooning to over R1400. This came as a considerable shock, especially since I had no prior notifications, and the lack of communication from Rain has been deeply distressing.
As someone who struggles with anxiety, the sudden realization that my account was handed over to debt collectors without any warning has been extremely upsetting. I did not receive any emails or alerts indicating that the debt was accruing or that my account would be handed over if not settled by a specific date. Had I been reminded while I was wrapping up my affairs in South Africa, I would have settled the account immediately.
I understand that settling outstanding fees is my responsibility, and I am not shirking this obligation. However, the absence of communication from Rain and the abrupt escalation to debt collection is troubling and has only intensified my anxiety.
I urge Rain to review their processes for handling outstanding fees and ensure that customers are adequately notified before any action is taken. Such practices are not only a source of stress for those with mental health challenges but also a disservice to all customers who might find themselves in a similar situation.
I am posting this on a public forum in the hope that Rain will take note and that others who have experienced similar issues will share their stories. Transparency and timely communication are essential in customer service, and I hope that Rain will improve in these areas.
Thank you for your attention to this matter. I hope this helps others be more vigilant with their accounts and prompts Rain to reconsider their approach to customer notifications
