There's always a catch I guess! I myself have very little experience with this sort of thing, and it seems that the IT people at my wife's company are in the same boat, heh.
Hmm Yes.. No offence Broken. But this is why I tend to choose customers very carefully in my part-time/side-line endeavours.
Reminds me of when I dropped a PC off at a customer after hours put in to fixing what was broken. Hooked it up. spent about 45 minutes showing all good and running. Got paid, got in my car for the 1 hour trip back home, then half-way a p****d off customer phoned and demanded I come back. Stated the thing does not work.
Turned around, drove all the way back, got there and noted that the pc was moved from the initial room to another room. Alarms, red lights....
First thing I did was ask why it was moved, he/she said that they wanted it in the other room. Secondly I checked the back of the box..... Mouse plugged into the wrong point. Monitor pins all bent. Keyboard pins broke off and mostly flattened. Yes this was in the days before USB.
Uppon pointing this out to the customer, he/she accused me of breaking it. Just a shake of the head and a slight grin is the suitable answer to that.
Needless to say.... End result..... If you are not sure, first ask, then make a call. Good thing you are asking first, but saying that the IT people know not what they do is unfair and un-called for.
You say you are speaking to your wife? Does SHE understand the situation/cause pertaining to the issue?
My experience... Mostly user error and lack of knowledge.
Sorry for coming forward as abrupt, but I am sure there are a fair amount of these kind of situations out there... FACTS