&@*#%&* ADSL Down for 6 days now

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IntouchSA

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Jan 20, 2006
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I logged a call on the night of Friday the 8th Sept, reporting my ADSL was down. (This was after a day without elec + water until 5pm)

Phoning on Sat & Sun to find out the status I get told it's a general network fault, but there aren't enough technicians on duty to sort out the problem and it'd only be looked at on Monday.

Phone Monday afternoon, get told another story. Same on Tues, calling 3 times a day.

Yesterday I get told my line is working by one of the guys at the test centre, but I still can't connect. He says he'll get a technician sent out.

Today I call to find out where the technician is and get told that it's a general network fault again. I phone at 2.30pm this afternoon and get told that the general network fault has been cleared. I try to connect again with no luck. Phone back and tell them it's not working and get told that there is now a secondary fault....

This is costing me money as I do a lot of business & dev work via the web :mad: :mad: :mad:

What can I do?? Short of bursting another blood vessel or 2? :(
 
K

kaspaas

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What is the URL for the TelkomBuster lady?

Or maybe call Beeld's advert division.
 
rwenzori

rwenzori

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Do you have a fault reference? If not make sure you get one then bug them with it. They love to tell you you problem is part of some other problem so you don't need a ref number.
 
I

IntouchSA

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yup, got a ref no from friday night - can quote it backwards by now.... I've asked on several occassions to speak to supervisors, but they're mysteriously not available, etc....

I feel like throttling someone... :mad:
 
K

Kasyx

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By the time you know your reference number backwards, in Aramaic pig-latin, you will know the time for Telkom to sort it out is nigh...
 
I

IntouchSA

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Modderfontein, next to Edenvale. The North Rand Exchange is literally 2 blocks from my house. I get to see tons of telkom trucks going past my front door every day. I'm thinking of making a few detour signs into my driveway so I can collar a couple of techs to sort out my problem :D
 
S

Sinner69

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Sep 12, 2006
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IntouchSA said:
I logged a call on the night of Friday the 8th Sept, reporting my ADSL was down. (This was after a day without elec + water until 5pm)

Phoning on Sat & Sun to find out the status I get told it's a general network fault, but there aren't enough technicians on duty to sort out the problem and it'd only be looked at on Monday.

Phone Monday afternoon, get told another story. Same on Tues, calling 3 times a day.

Yesterday I get told my line is working by one of the guys at the test centre, but I still can't connect. He says he'll get a technician sent out.

Today I call to find out where the technician is and get told that it's a general network fault again. I phone at 2.30pm this afternoon and get told that the general network fault has been cleared. I try to connect again with no luck. Phone back and tell them it's not working and get told that there is now a secondary fault....

This is costing me money as I do a lot of business & dev work via the web :mad: :mad: :mad:

What can I do?? Short of bursting another blood vessel or 2? :(
Click to expand...


Phone Telkom DTAC centre (Cape Town) on 0800 202404, they do tech dispatching they will exactly be able to tell you your status.
Or contact Telkom ADSL Fault Tracking department 0800 652652 option 2 on the voice prompt and tell them to escalate your query or fault.
Ph DTAC 1st as Fault tracking like to bulll****

Last option ph Customer Care High Level Complaints 0800 600126 - Telkom customers only (ISP) as they will kick ass to sort your prob out.

Hope this helps you
 
E

ebow3d

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Jul 30, 2006
Messages
109
Sorry to be the pessimistic realist here, but unfortunately, you are just simply screwed. I've been in your situation before. You can phone every number given to you above, and you'll only get to speak to some Telkom employee that gets paid a decent salary, regardless of how well he/she is doing his job. There is no reason for him/her to try and help you.
I know. I've sat for 3 months without a telephone line before. Your problem brings back some horrific nightmares to me... You are trying to do your work, for which you need internet, and it is simply not there, and Telkom is wiping their backside on you. Try to take a vacation now. Maybe, if you're lucky, when you return, your line is working and you've only lost a few clients...
 
I

IntouchSA

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Thank you Sinner69!!

Sinner69 said:
Phone Telkom DTAC centre (Cape Town) on 0800 202404, they do tech dispatching they will exactly be able to tell you your status.
Or contact Telkom ADSL Fault Tracking department 0800 652652 option 2 on the voice prompt and tell them to escalate your query or fault.
Ph DTAC 1st as Fault tracking like to bulll****

Last option ph Customer Care High Level Complaints 0800 600126 - Telkom customers only (ISP) as they will kick ass to sort your prob out.

Hope this helps you
Click to expand...

I called the DTAC centre, phone answered immediately, spoke to a guy called Shafiq (spelling?). Told him the problem, he called my house, my wife then spent 50 minutes(!!) on the phone to Shafiq changing setting after setting, rebooting pc & router umpteen times until eventually it is all up & running again.

So a big thanks to Shafiq for his perserverance, and immediate response and to my wife for saving me 50 minutes (;) ) of my time....

As for the people on the other end of the 0800375375 & 0800652652 lines - F%#K YOU VERY MUCH for all your help and misdirection & BS...
 
LabAnimal

LabAnimal

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I wonder how many of the "Good" staff of telkom will go over to Neotel!!! - Telkom don't deserve their good work!.
 
I

IntouchSA

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Jan 20, 2006
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I hear you... I couldn't believe this guy's commitment. He's the first person I've spoken to in 7 days (average of 3 calls a day) that has actually given a damn and "owned" the problem. So according to my sampling of telkom staff (21 ppl), it seems that only 5% of them give a damn.
 
rwenzori

rwenzori

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IntouchSA said:
So a big thanks to Shafiq for his perserverance, and immediate response and to my wife for saving me 50 minutes (;) ) of my time....
Click to expand...

There are really some good guys ( girls too I suppose ) at Telkom, and it is such a relief to get one helping you. Glad you got sorted out.
 
I

IntouchSA

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Jan 20, 2006
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rwenzori said:
There are really some good guys ( girls too I suppose ) at Telkom, and it is such a relief to get one helping you. Glad you got sorted out.
Click to expand...

Thanks rwenzori, it is a huge relief! Now I just need to work my @ss off this weekend to implement all the web dev work I've been unable to upload for my clients. :rolleyes:

And Shafiq's name is going into my little "Contacts" book for next time! :D
 
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