ADSL in Pietermaritzburg

1

10177

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Jun 3, 2017
Messages
8
I had Axxess 4mps premier uncapped home ADSL. However, when trying to watch Show Max it "buffers".

I don't have an issue with Axxess but it's just that I can't watch Show Max with their service. I've now gone back to their normal service.

I'm not tech savvy so I am wondering if someone had some advice on what I can do or even change to another better service for my area.
 
ichigo

ichigo

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Aug 1, 2006
Messages
9,252
10177 said:
I had Axxess 4mps premier uncapped home ADSL. However, when trying to watch Show Max it "buffers".

I don't have an issue with Axxess but it's just that I can't watch Show Max with their service. I've now gone back to their normal service.

I'm not tech savvy so I am wondering if someone had some advice on what I can do or even change to another better service for my area.
Click to expand...

I am also in PMB and help people with ADSL and pc problems, which area are you in?

https://www.facebook.com/SNT-Computers-1131069416910651/
 
Last edited:
1

10177

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Jun 3, 2017
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No. Everything was done through Axxess because as soon as I log on all the settings reset.
 
ichigo

ichigo

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10177 said:
No. Everything was done through Axxess because as soon as I log on all the settings reset.
Click to expand...

can you open a command prompt and tracert a local website if possible, if not I might have to come help you

Code: 
tracert www.telkom.co.za

Also I am not sure what you mean about the settings resetting.
 
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10177

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Tracert complete.

Re settings, we even bought a new modem and that didn't help.
 
ichigo

ichigo

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10177 said:
Done
Click to expand...

can you post the results?

Code: 
tracert telkom.co.za > C:\telkom.txt
might say access denied if so choose a different folder for the text file to be made

10177 said:
Tracert complete.

Re settings, we even bought a new modem and that didn't help.
Click to expand...

Hopefully someone with Axxess can enlighten us to what causes that
 
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10177

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C:\Users\User> tracert www.telkom.co.za

Tracing route to www.telkom.co.za [165.143.158.60]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 134 ms 31 ms 32 ms dbn-up2.ip.adsl.co.za [169.1.5.173]
4 62 ms 27 ms 27 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
5 35 ms 36 ms 26 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
6 26 ms 27 ms 56 ms 41.162.84.192
7 55 ms 40 ms 42 ms 172.18.1.162
8 40 ms 40 ms 40 ms 41.160.2.69
9 54 ms 34 ms 100 ms rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za [
196.43.25.137]
10 60 ms 35 ms 36 ms nbsc-ip-er-1-pos-8-0-0.telkom-ipnet.co.za [196.4
3.25.58]
11 38 ms 37 ms 36 ms telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.1
0.42]
12 41 ms 36 ms 36 ms 198.54.206.73
13 55 ms 38 ms 62 ms explore.telkom.co.za [165.143.158.60]

Trace complete.
 
ichigo

ichigo

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Messages
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10177 said:
C:\Users\User> tracert www.telkom.co.za

Tracing route to www.telkom.co.za [165.143.158.60]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 134 ms 31 ms 32 ms dbn-up2.ip.adsl.co.za [169.1.5.173]
4 62 ms 27 ms 27 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
5 35 ms 36 ms 26 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
6 26 ms 27 ms 56 ms 41.162.84.192
7 55 ms 40 ms 42 ms 172.18.1.162
8 40 ms 40 ms 40 ms 41.160.2.69
9 54 ms 34 ms 100 ms rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za [
196.43.25.137]
10 60 ms 35 ms 36 ms nbsc-ip-er-1-pos-8-0-0.telkom-ipnet.co.za [196.4
3.25.58]
11 38 ms 37 ms 36 ms telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.1
0.42]
12 41 ms 36 ms 36 ms 198.54.206.73
13 55 ms 38 ms 62 ms explore.telkom.co.za [165.143.158.60]

Trace complete.
Click to expand...

Seems normal don't see anything alarming, can you try an international site to see if it makes a difference?

amazon.com should be fine
 
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10177

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Jun 3, 2017
Messages
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C:\Users\User> tracert www.amazon.com

Tracing route to d3ag4hukkh62yn.cloudfront.net [54.230.190.70]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 39 ms 42 ms 37 ms dbn-up2.ip.adsl.co.za [169.1.5.173]
4 88 ms 31 ms 47 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
5 33 ms 42 ms 30 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
6 32 ms 33 ms 68 ms 41.162.84.192
7 58 ms 45 ms 55 ms 172.18.1.162
8 * * * Request timed out.
9 188 ms 206 ms 188 ms if-pos-1-1-1.core1.COV-Cochin.as6453.net [116.0.
85.34]
10 217 ms 310 ms 189 ms if-pos-4-0-0.core2.COV-Cochin.as6453.net [116.0.
85.26]
11 202 ms 193 ms 193 ms if-ina-0.tcore2.CXR-Chennai.as6453.net [180.87.3
7.20]
12 194 ms 183 ms * 180.87.37.2
13 267 ms 197 ms 198 ms 172.31.167.54
14 199 ms 225 ms 190 ms 115.114.130.126.STATIC-Chennai.vsnl.net.in [115.
114.130.126]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 197 ms 185 ms 185 ms server-54-230-190-70.maa3.r.cloudfront.net [54.2
30.190.70]

Trace complete.

C:\Users\User>
 
ichigo

ichigo

Executive Member
Joined
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Messages
9,252
10177 said:
C:\Users\User> tracert www.amazon.com

Tracing route to d3ag4hukkh62yn.cloudfront.net [54.230.190.70]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 39 ms 42 ms 37 ms dbn-up2.ip.adsl.co.za [169.1.5.173]
4 88 ms 31 ms 47 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
5 33 ms 42 ms 30 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
6 32 ms 33 ms 68 ms 41.162.84.192
7 58 ms 45 ms 55 ms 172.18.1.162
8 * * * Request timed out.
9 188 ms 206 ms 188 ms if-pos-1-1-1.core1.COV-Cochin.as6453.net [116.0.
85.34]
10 217 ms 310 ms 189 ms if-pos-4-0-0.core2.COV-Cochin.as6453.net [116.0.
85.26]
11 202 ms 193 ms 193 ms if-ina-0.tcore2.CXR-Chennai.as6453.net [180.87.3
7.20]
12 194 ms 183 ms * 180.87.37.2
13 267 ms 197 ms 198 ms 172.31.167.54
14 199 ms 225 ms 190 ms 115.114.130.126.STATIC-Chennai.vsnl.net.in [115.
114.130.126]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 197 ms 185 ms 185 ms server-54-230-190-70.maa3.r.cloudfront.net [54.2
30.190.70]

Trace complete.

C:\Users\User>
Click to expand...

Don't see any problems there too so could be a problem with ShowMax themselves.

Try tracerting these 3 Showmax ones
perform a traceroute from your computer to 197.80.130.8
perform a traceroute from your computer to fe01.za.showmax.cc
perform a traceroute from your computer to fe01.de.showmax.cc
Click to expand...
 
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10177

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Jun 3, 2017
Messages
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Very odd. I'm trying to watch a show on Show Max now (SP not even HD), and it's buffering. Did the commands on the Show Max site and all in order. So, I am going to have to email them.

Do you know if Vox Fat Pipe is any good?
 
ichigo

ichigo

Executive Member
Joined
Aug 1, 2006
Messages
9,252
10177 said:
Very odd. I'm trying to watch a show on Show Max now (SP not even HD), and it's buffering. Did the commands on the Show Max site and all in order. So, I am going to have to email them.

Do you know if Vox Fat Pipe is any good?
Click to expand...

Heard good things from them, you should try a trial account and see if it works fine on it.
 
1

10177

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Jun 3, 2017
Messages
8
Thanks for your help. I appreciate it. I'll try a trail account with Vox and see how is goes.
 
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