ADSL in Sunland/Kirkwood Eastern Cape - Anyone?

[Flidiot]

A client has a branch in Sunland, the last few weeks we are having so many connectivity issues.

The speed is great, no problems there. BUT what is happening is that the connection drops for about 2 minutes, every 30-45 minutes.

Are any of you situated in/around that area? Any issues being experienced?

I have opened a support ticket with MWeb premier support to have them reset the DSL port - but just wondering if it is not maybe a general problem in the area...

 

[Hectic]

I have experienced lots of messaged on my pc that the connection has dropped, but I'm experiencing actual drops on the router.
My service is great with TI.

Kirkwood

 

[Flidiot]

I have experienced lots of messaged on my pc that the connection has dropped, but I'm experiencing actual drops on the router.
My service is great with TI.

Kirkwood

Just to clarify - is your router actually losing connection? I.e. PPP light shows a disconnect? Or is the connection between PC and router dropping?

In my case, it looks as though the PPP drops entirely. The client is running one of MWebs Multi-site ADSL/VPN services, and when we experience a "drop" the router cannot even be pinged from another branch on the VPN network or by external IP from anywhere else.

As I say, the service is awesome - when it's connected it runs just a few kbps under line-speed. It's just the intermittent connection that is becoming a pain since it causes some of their applications/services to go bonkers.

 

[Hectic]

Nope, it seems to be between pc and router, but I don't loose connection Not on the pc and not on the router.
My backup ISP (PPPoE connection) pops up to be dialled, but I don't actually loose connection to the net afik.

Maybe if you have a look at the Router stats you can pick up something in the logs or noise levels?

 

[Flidiot]

Ah ok - gotcha.

Unfortunately there is nothing I can do on the router. Mweb provided Cisco routers as part of the package and they have them locked down entirely. I can Telnet into the router but they (Mweb) don't trust me with the access details... :erm:

 

[MWEBHelp]

Ah ok - gotcha.

Unfortunately there is nothing I can do on the router. Mweb provided Cisco routers as part of the package and they have them locked down entirely. I can Telnet into the router but they (Mweb) don't trust me with the access details... :erm:

Just to clarify - is your router actually losing connection? I.e. PPP light shows a disconnect? Or is the connection between PC and router dropping?

In my case, it looks as though the PPP drops entirely. The client is running one of MWebs Multi-site ADSL/VPN services, and when we experience a "drop" the router cannot even be pinged from another branch on the VPN network or by external IP from anywhere else.

As I say, the service is awesome - when it's connected it runs just a few kbps under line-speed. It's just the intermittent connection that is becoming a pain since it causes some of their applications/services to go bonkers.

Good MOrning Flidiot

Let me know if you need me to follow up with our business team for you.

 

[ponder]

Ah ok - gotcha.

Unfortunately there is nothing I can do on the router. Mweb provided Cisco routers as part of the package and they have them locked down entirely. I can Telnet into the router but they (Mweb) don't trust me with the access details... :erm:

Check your PM

 

[Flidiot]

Good MOrning Flidiot

Let me know if you need me to follow up with our business team for you.

Thanks MWeb Guy - premier support called me this morning to check if things look better. The line does seem a lot more stable now.

Check your PM

Thanks ponder