Sign up with GoogleHi guys, first off thank you for your interest in my post below.. It's been the cause of many headaches and frustrations.
Any advice, help, feedback or comments are very much appreciated.
So, for the past few weeks our Internet has gone down the drain. To give you a background, understand that we've 'upgraded' our Telkom ADSL line from 4mbps to 10mbps over a year ago. When we did upgrade, we very quickly realized the connection was in fact only 4mbps still. We phone Telkom, and had a long ticket regarding the speed. Back then we were told that the distance between us and the exchange is too far, and therefore we'll never be able to reach 10mbps speeds. This was only after we had purchased an upgrade. A Telkom Technical Manager had, because of the ticket, phoned us back to explain the situation of why we'd have intermittent issues.
So I understand that our connection is limited in that we're very far from the exchange - but this 'technician' actually got our line speed up to about 7.6mbps, which we were happy with so we stuck with it throughout time. However, the speed just dropped again to at about a 4mbps speed again after a week or so had passed. Which we've just ignored for about a year.
Recently I decided to log another ticket at Telkom to again raise the issue, to find out whether or not they've perhaps added a new exchange, or whether or not now, a year later, anything can be done to improve our speed. Telkom had replied with yes, they can see our speed is slower than it ought to be - but again, a person from the technical department had phoned me to explain the same situation that we were stuck with a year ago.
The ticket was closed, and I thought that was it.... it seems not.
We have, since I logged the ticket, been experiencing a horrible connection to the Telkom exchange.
Our connection had previously synced at around 4.25mbps, where it now syncs at about 2.3mbps - 3.0mbps; no more, no less.
Please see screenshots below of tests that I have run through the help of Crystal Web (as they are my current ISP) and internets informations:
Average Speedtest results (Run with both a capped and uncapped account at Crystal Web, as well as a Premium account at MWEB):
Trace Route (tracert www.speedtest.net)(It is worth mentioning that the second hop (to what I believe is the exchange) never actually shows a latency. It consistently shows timed out):
CMD Ping (ping www.speedtest.net -t):
WinMTR (Shows packet loss to my understanding):
More notes:
Our internet seems to connect to local servers with no issues in ping or packet loss. However, connecting to international game servers is a horrible experience. My World of Warcraft would experience 2000ms - 5000ms lagspikes where it had never done so before. My Heroes of the Storm suddenly is unplayable because the line *seems* to not be able to keep up.
Youtube and Streaming is basically unwatchable, unless you watch the content at 144p, if it can even.
I cannot even connect to International servers in games like CS:GO, or Chivalry: Medieval Warfare.
These are issues that are mainly present during peak times (which is *almost* the only time I need my internet), BUT, most are still noticeable during the day/weekends. For instance - International game servers are unplayable regardless of time of day.
Our Download speeds seem to average at about 30kb/s - 250kb/s, whereas it averaged about 450kb/s previously - when looked at through Steam downloads and such.
Please.... could anyone provide advice or feedback, or simply comment on this?
Can anyone confirm that this does in fact look like an Exchange issue? I.E My connection from my home to the Exchange? My router is old, but it's working, as can be seen in the tracert test as well.
Any advice, help, feedback or comments are very much appreciated.
So, for the past few weeks our Internet has gone down the drain. To give you a background, understand that we've 'upgraded' our Telkom ADSL line from 4mbps to 10mbps over a year ago. When we did upgrade, we very quickly realized the connection was in fact only 4mbps still. We phone Telkom, and had a long ticket regarding the speed. Back then we were told that the distance between us and the exchange is too far, and therefore we'll never be able to reach 10mbps speeds. This was only after we had purchased an upgrade. A Telkom Technical Manager had, because of the ticket, phoned us back to explain the situation of why we'd have intermittent issues.
So I understand that our connection is limited in that we're very far from the exchange - but this 'technician' actually got our line speed up to about 7.6mbps, which we were happy with so we stuck with it throughout time. However, the speed just dropped again to at about a 4mbps speed again after a week or so had passed. Which we've just ignored for about a year.
Recently I decided to log another ticket at Telkom to again raise the issue, to find out whether or not they've perhaps added a new exchange, or whether or not now, a year later, anything can be done to improve our speed. Telkom had replied with yes, they can see our speed is slower than it ought to be - but again, a person from the technical department had phoned me to explain the same situation that we were stuck with a year ago.
The ticket was closed, and I thought that was it.... it seems not.
We have, since I logged the ticket, been experiencing a horrible connection to the Telkom exchange.
Our connection had previously synced at around 4.25mbps, where it now syncs at about 2.3mbps - 3.0mbps; no more, no less.
Please see screenshots below of tests that I have run through the help of Crystal Web (as they are my current ISP) and internets informations:
Average Speedtest results (Run with both a capped and uncapped account at Crystal Web, as well as a Premium account at MWEB):
Trace Route (tracert www.speedtest.net)(It is worth mentioning that the second hop (to what I believe is the exchange) never actually shows a latency. It consistently shows timed out):
CMD Ping (ping www.speedtest.net -t):
WinMTR (Shows packet loss to my understanding):
More notes:
Our internet seems to connect to local servers with no issues in ping or packet loss. However, connecting to international game servers is a horrible experience. My World of Warcraft would experience 2000ms - 5000ms lagspikes where it had never done so before. My Heroes of the Storm suddenly is unplayable because the line *seems* to not be able to keep up.
Youtube and Streaming is basically unwatchable, unless you watch the content at 144p, if it can even.
I cannot even connect to International servers in games like CS:GO, or Chivalry: Medieval Warfare.
These are issues that are mainly present during peak times (which is *almost* the only time I need my internet), BUT, most are still noticeable during the day/weekends. For instance - International game servers are unplayable regardless of time of day.
Our Download speeds seem to average at about 30kb/s - 250kb/s, whereas it averaged about 450kb/s previously - when looked at through Steam downloads and such.
Please.... could anyone provide advice or feedback, or simply comment on this?
Can anyone confirm that this does in fact look like an Exchange issue? I.E My connection from my home to the Exchange? My router is old, but it's working, as can be seen in the tracert test as well.
