jfrancis
Member
Around 02h00 this morning 2 November 2003 I discovered that I was unable to browse the Internet. A call to Telkom's helpdesk was quickly answered and I was told that the International circuit "to Manhattan" was "flatlining" but that they were aware of the problem.
I then discovered that I could ping Microsoft.com (around 500ms latency) and that I could ftp to ftp.microsoft.com. Another call to the helpdesk -- this time the lady put me through to a chap from SAIX. He claimed that there was a router at Rosebank that had scheduled maintenance -- they were replacing cards. He further said that the outage was expected and that all SAIX ISPs were notified in advance.
I would also like to be notified of planned outages (scheduled maintenance). It's great if Telkom Internet knows, but they do not do anything to disseminate this info to their customers.
I use my ADSL line to maintain client infrastructure. Very often the client's maintenance slots fall in the time between 00H00 to 06H00 on a Sunday morning. I plan the maintenance accordingly, but it does not help me if I cannot get to the machines from the Internet.
What I would like to see is regular emails from my service provider informing me of scheduled maintenance that affect the performance and availability of the ADSL and Internet infrastructure. That way I can plan around their changes, and do mine when they are not doing theirs.
I also need to know how long outages will last. My clients insist on this and I usually draw up a project plan with timeframes. I cannot just take down critical infrastructure and then bring it up when it suits me.
The outage lasted beyond 05H00 -- after that I got tired of waiting and went to bed. I did ask the chap from SAIX how long it would last but he was adamant that no-one knew.
Can any user from an ISP other than Telkom recall being informed of this outage?
I then discovered that I could ping Microsoft.com (around 500ms latency) and that I could ftp to ftp.microsoft.com. Another call to the helpdesk -- this time the lady put me through to a chap from SAIX. He claimed that there was a router at Rosebank that had scheduled maintenance -- they were replacing cards. He further said that the outage was expected and that all SAIX ISPs were notified in advance.
I would also like to be notified of planned outages (scheduled maintenance). It's great if Telkom Internet knows, but they do not do anything to disseminate this info to their customers.
I use my ADSL line to maintain client infrastructure. Very often the client's maintenance slots fall in the time between 00H00 to 06H00 on a Sunday morning. I plan the maintenance accordingly, but it does not help me if I cannot get to the machines from the Internet.
What I would like to see is regular emails from my service provider informing me of scheduled maintenance that affect the performance and availability of the ADSL and Internet infrastructure. That way I can plan around their changes, and do mine when they are not doing theirs.
I also need to know how long outages will last. My clients insist on this and I usually draw up a project plan with timeframes. I cannot just take down critical infrastructure and then bring it up when it suits me.
The outage lasted beyond 05H00 -- after that I got tired of waiting and went to bed. I did ask the chap from SAIX how long it would last but he was adamant that no-one knew.
Can any user from an ISP other than Telkom recall being informed of this outage?
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