ADSL problems tonight? (24/03/04)

[rpm]

Hi

Are you guys also experiencing connection problems?

RPM
rpm@myadsl.co.za

 

[BTTB]

[] Yes, it seems my little "uncapped" luxury has expired.
Faster Capped Speeds?

<b><hr noshade size="1"></b><font size="2"><font color="red"><b>You can take Telkom out of the Post Office but you can't take the Post Office out of Telkom.</b></font id="red"></font id="size2">

 

[Andre]

Looks like it. Support is busy as usual.

I'm not even halfwhere near capped.

 

[ernstn]

Seriously. I could also for a while not even get through to MYADSL and at the moment it is still a problem. Looks like a DNS problem because I am accessing all sites normally through my work's internet where I have a remote access connection.

 

[freeek]

hmmm i was also having problems, i use a saix dns mayb it sumthing wrong with saix

..- dot dot dash

 

[caroper]

Same here, took me 10 minuets to get in to My-ADSL.
Pop servers are responding erratically
telkomsa.net is up but all other local sites are very flaky.

I agree with ernstn - must be a DNS problem

Cheers
Chris

 

[Andre]

Seems okay again.

 

[caroper]

International is gone again, local is OK.

 

[SK33T]

What the hell is going on with this dam service,its not working more than it is.[!]

 

[caroper]

Hi All,

It is a DNS problem, I finally got hold of an ADSL support person, and as usual they are working on the problem and can't give a time to resolve it, can't fault them there as I am also into network support and at least they admit there is a problem.

The bottom line is that if you acquire a connection, don’t drop it, it will continue working, but may not reconnect.

Cheers
Chris

 

[ernstn]

Maybe Telkom should use myAdsl as a bulletin board in case they do experience problems. Most of us tonight checked here to see if there was something wrong. Mweb was not aware of a problem as well. Now if RPM adds an ADSL status page to this website(please!!) and Telkom publishes problems and planned service unavailability here it can achieve a few things:

a) The client would be aware of problems and not start checking his equipment for faults

b) The helplines of both the ISP and Telkom will not be flooded with calls.

c) There will be no rumours about bits and bobs picked up all over the show

Overall this leads to a much happier client-customer relationship because the client will not be frustrated by an inefficient help service and can plan his internet usage accordingly.

Now that would be one point leading to a proper service delivery and it is about time that Telkom realises the power of myadsl

 

[Myrrdin]

Wow. great idea .. ... Wait, who needs to update it, Telkom? ROFL

Swonk taht eno ylno eht si nidrrym.

 

[Myrrdin]

But seriously. It is a great idea, however that would mean Telkom would have to admit that MyAdsl exist and that in itself could take a while as we have seen with the complaint etc that according to Telkom 88+% of Adsl users have no need for this forum.

Swonk taht eno ylno eht si nidrrym.

 

[mookboy]

yea, we're still having probs with DNS, like for 2 days. it drives us up on the wall. lets hope its fixed soon.

oh btw, can u tell whats good DNS servers that I can use? I'm on the router, and MWEB is our isp. this moment I use 196.43.1.13 and 196.43.3.206 for DNS. thanx!

 

[Karnaugh]

You must use whatever servers are advertised to you, otherwise just run your own cacheing nameserver (not dificult)

<hr noshade size="1">
Very funny Scotty. Now beam down my pants!!

 

[antowan]

TELKOM ADMITS THE FOLLOWING - I am looking for more... Doesn't explain national problem though... [?]

Severity 1 Network Faults latest
Call Reference ID : STT000000003389
Failure Type : Network Failure

Problem Description : Rosebank - Router Failure

Time Down : 24 Mar 2004, 12:32:00

Time Up : 24 Mar 2004, 13:25:00

Impact : ADSL, Dial-Up & Leased line clients in Rosebank and surrounding areas.

Site : Rosebank

Services Affected : Rosebank

Updates : 24 Mar 2004, 13:27:59 coghlac
All connectivity should be restored


Resolution Description : Software reset


Cause of Failure : Router failure


Status : Resolved



He who does not understand the value of war at the right time, cannot comprehend the value of life at any time - Anonymous

 

[Karnaugh]

I saw that, but that fault and time stamp does not match the time you guys were complaining. That was resolved at 1Pm on the 24th.

<hr noshade size="1">
Very funny Scotty. Now beam down my pants!!