ADSL Protea Village, Brackenfell

[SlowHands]

I am not so convinced that Amobia is the answer. Their is many complaints about them regarding slow connections etc. what to do. Please do inform about your experience. I am feeling sick.

well what's the alternative? Telkom won't budge...guess wireless is the only way for us.

I still want to understand Telkom's logic tho...they told me they won't replace the lines in my street as the revenue isn't high enough to justify the cable replacement...but...I can't help it that I stay in a street with only a few houses in it? I mean, how is that my problem? ...but then just around the corner they put in brand new cables and a shiny new MSAN...surely the revenue from the couple of streets connecting to that point should also be relatively low? I mean, it's a residential area for crying out loud...it's not a business park!!! So when a street connected to that new MSAN gets hit...they not going to replace the cables as the cost is too much...but they don't mind installing new copper and the MSAN?

/me don't understand

 

[Riaandb]

well what's the alternative? Telkom won't budge...guess wireless is the only way for us.

I still want to understand Telkom's logic tho...they told me they won't replace the lines in my street as the revenue isn't high enough to justify the cable replacement...but...I can't help it that I stay in a street with only a few houses in it? I mean, how is that my problem? ...but then just around the corner they put in brand new cables and a shiny new MSAN...surely the revenue from the couple of streets connecting to that point should also be relatively low? I mean, it's a residential area for crying out loud...it's not a business park!!! So when a street connected to that new MSAN gets hit...they not going to replace the cables as the cost is too much...but they don't mind installing new copper and the MSAN?

/me don't understand

In what street are you? I really dont know what to do next. I want an connection so that I can stream, whats the odd Youtube video in hd, fast browsing and a bit of p2p. Who can help me!?

 

[SlowHands]

I'm in Burgundy

 

[Ripstorm]

To think....we would've actually had VDSL in a couple of weeks. I've been waiting for VDSL for the last 2 years. It's ****ing sad if u ask me

 

[cueball]

Has anyone had any feedback from the Hellopeter complaints beyond a lip service phone call?

 

[SlowHands]

The only person who has phoned me was TelkomZA (Charl)

Honestly, I think the problem lies with the Brackenfell cable department...because they keep telling people (probably TelkomZA and anyone else) that no...because of cable theft etc etc the lines will not be replaced.

Telkom's logic:

July/August 2014
Lines are stolen
We are told it's a high risk area and the cables won't be replaced
I phone like a madman and finally reach a department that looks into it, phones me back and say the area looks very good and the decision to not replace the cables, will be overturned
3 days later, the cables are replaced and I'm back up and running

all goes well for 2 months

30 October 2014
lines are dead again
Log the fault and wait...
phone, phone and phone and phone and nobody can help
I decide to phone my old contact numbers again
Speak to the cabling department and they just flatout refuse to replace the cables
Phone phone phone
Log a hellopeter & facebook complaint, get responses back from both within an hour that the problem would be escalated
wait...
ask TelkomZA to help, and phones me back within a day, and we have about a 40minute conversation, but it basically boils down to the cables won't be replaced
I, and other people, have been told that the ROI isn't justified, and it would simply take too long to recover the cost from the cables. Apparently there are only 12 people (myself included) on the cable in my street that was stolen

meanwhile, on the weekend of 7 - 9 November 2014, there are TEAMS, yes TEAMS of Telkom & contracters in our area upgrading the cables and putting in a new MSAN. (EDIT - this was 1km from my house, but still the same suburb)
^^ my question is what does this cost Telkom? It's a residential area so surely it's going to take Telkom AGES to recover this cost from normal residential phone/ADSL lines. While they had all those people working in the area, they could have just as well reconnected our streets that was cut...

in other news, Telkom's COO Brian Armstrong says to the public that Telkom needs to "save their fixed line business"
Source - http://www.techcentral.co.za/telkoms-plan-to-save-its-fixed-line-business/49244/
and saying things like:
"As Telkom rolls out faster digital subscriber line (DSL) connections to its customers, Armstrong says he is “excited” about the opportunity to grow the consumer broadband market. “As we go to next-generation DSL products, it will open a bigger addressable market.”

Their logic makes absolutely NO SENSE to me...and I have yet to find someone who can explain this reasoning...

 

[cueball]

Yeah I will wait for some official word before declaring a lost cause. If nothing has happened towards the end of the month (& pay day... *cough* *cough*)... looks like I'll head down Amobia Road. They seem have the most reasonable installation cost by far.

 

[SlowHands]

Update:

I just spoke to a guy from Telkom (pm me if you want his details) who is a little bit higher up than the guy who repeatedly tells us that the cables will not be replaced...and he agreed that he will conduct an investigation personally in our area tomorrow. He is apparently taking one of their security consultants as well as the head of the cabling department responsible for our area, along with him.

We had about a 30 minute conversation and I pressed on some issues (pretty much what I've said in this thread already)...stuff like why bother putting up an MSAN (or whatever that new white box is) and putting in new mainline cables to reach closer to the suburb, but they don't want to replace a couple of copper cables linking the houses to the box...that kinda defeats the object.

So...I'll know more by tomorrow afternoon, and then I'll update here again.

 

[Lafrass]

Update:

I just spoke to a guy from Telkom (pm me if you want his details) who is a little bit higher up than the guy who repeatedly tells us that the cables will not be replaced...and he agreed that he will conduct an investigation personally in our area tomorrow. He is apparently taking one of their security consultants as well as the head of the cabling department responsible for our area, along with him.

We had about a 30 minute conversation and I pressed on some issues (pretty much what I've said in this thread already)...stuff like why bother putting up an MSAN (or whatever that new white box is) and putting in new mainline cables to reach closer to the suburb, but they don't want to replace a couple of copper cables linking the houses to the box...that kinda defeats the object.

So...I'll know more by tomorrow afternoon, and then I'll update here again.

So there might Still be Some HOPE !!!!

 

[SlowHands]

small chance...

 

[Lafrass]

Its going to be a very religious day for me then.....

 

[Ripstorm]

Update:

I just spoke to a guy from Telkom (pm me if you want his details) who is a little bit higher up than the guy who repeatedly tells us that the cables will not be replaced...and he agreed that he will conduct an investigation personally in our area tomorrow. He is apparently taking one of their security consultants as well as the head of the cabling department responsible for our area, along with him.

We had about a 30 minute conversation and I pressed on some issues (pretty much what I've said in this thread already)...stuff like why bother putting up an MSAN (or whatever that new white box is) and putting in new mainline cables to reach closer to the suburb, but they don't want to replace a couple of copper cables linking the houses to the box...that kinda defeats the object.

So...I'll know more by tomorrow afternoon, and then I'll update here again.

Dude if you get them to replace the cables, I will personally buy you a case and beer and come deliver them to your door!

 

[SlowHands]

if they do end up replacing the cables it'll be the second time in 3 months I got them to do it

now lets not get our hopes up just yet...we have to wait till tomorrow afternoon/thursday morning...I should have an answer then. At this stage we can only hope...

 

[cueball]

Just got an SMS:

"Due to repeated cable theft in your area, Telkom has decided not to replace the cable. You will receive a letter offering you alternative solutions in 30 days."

 

[randomhero187]

Just got an SMS:

"Due to repeated cable theft in your area, Telkom has decided not to replace the cable. You will receive a letter offering you alternative solutions in 30 days."

Hi Guys, I have been fighting the good fight here in Cabernet Street

I got the same sms today... I googled and by chance discovered this forum.

 

[Ripstorm]

Hi Guys, I have been fighting the good fight here in Cabernet Street

I got the same sms today... I googled and by chance discovered this forum.

I'm also in Cabernet. Looks like Telkom won't budge

 

[cueball]

I find it depressingly hilarious how they declare their reason as "repeated cable theft" whereas I've been living here for 7+ years without experiencing a single issue in all that time.

 

[cueball]

Less than an hour after requesting a site survey by Amobia I've already got an appointment set for tomorrow evening.

 

[randomhero187]

those of you currently using Amobia... are they any good?

 

[Ripstorm]

those of you currently using Amobia... are they any good?

Waiting for them to install the required equipment. Should be sometime this week or early next week.