Sign up with GoogleHopefully this is a good sign... I also put them on HelloPeter, and received a call almost immediately after the post, stating that they are aware and still investigating (as we did not know this already!
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ADSL Protea Village, Brackenfell
- Thread starter SlowHands
- Start date
Hopefully this is a good sign... I also put them on HelloPeter, and received a call almost immediately after the post, stating that they are aware and still investigating (as we did not know this already!
) -they told me the same thing in August, and they ended up replacing the cables. My advice is don't accept what they tell you...keep on bugging them...that's what I do.
Moving to a different area isn't the solution...the solution is for them to install AND maintain AND secure their cables.
Moving to a different area isn't the solution...the solution is for them to install AND maintain AND secure their cables.
Pathetic!!!!! Telkom
oh well - looks like my house goes onto the market today !!
"House for sale, nice neighborhood...bit of cable theft every other week...but otherwise nice"
not gonna work...
solution is still imho Telkom must replace the cables and find a way to protect them. If their motto is don't replace stolen cables...soon there won't be any fixed lines anymore...not really the way forward to be honest.
not gonna work...
solution is still imho Telkom must replace the cables and find a way to protect them. If their motto is don't replace stolen cables...soon there won't be any fixed lines anymore...not really the way forward to be honest.
True. It's not like I want to sell my house, but what are the chances of useless Telkom actually replacing these cables seeing that it was stolen only 2 months ago?
noticing a pattern in an area should make them realize that they need better security measures than say, Bishops, in order to maintain uninterrupted service.
The guy at the cable department yesterday told me that the guys stealing in our area don't even force anything open...they have the "telkom tools" to gain access...now if that is true...how can they say because of repeated incidents, they won't replace the cables anymore...if I leave my doors unlocked during the day when I'm away at work...and a thief realize this he will gain access steal what he can...and then "remember" my house and come try again some other day. If the doors are unlocked again...what a pleasure for the thief. ...but this is why I, whose house it is, put in measures like burglar bars, safety gates, alarm with armed response, stuff like this to try and keep the burglars away...and in case it does happen, I pay for insurance.
I don't honestly understand why we are having this argument with telkom...it's like they just don't care anymore.
Just think about this for a second...lets look into the future for a moment...
Telkom don't replace our cables...
thieves move to another area to steal...
Telkom stop replacing their cables...
thieves move to another area to steal...
Telkom stop replacing their cables...
etc etc
...end of the day, there's no more fixed lines...there's also no more copper theft yay for Telkom...but surely not everyone can have proper broadband on wireless??
Telkom finds a way to rollout "proper" wireless broadband to everyone who "used" to have ADSL...
thieves start stealing wireless equipment...
Telkom stops replacing wireless equipment...
see where this is going?
I agree with you completely, but will Telkom agree with you? What is our best course of action going to be now? Just keep on bugging telkom to replace the cables? Do we have any other (more effective) way of escalating this? I'm willing to do anything at this point, even break some kneecaps if I have to
Ripstorm, who from what department informed you that the lines are not getting replaced?
I called now, and after speaking with someone who had the personality similar to a loaf of bread telling me that the problem we are experiencing is due the the storm we had last night(thought i would loose it after hearing that), i hang up and called back. - The lady i spoke to told me that the last command made w.r.t the cable theft for our area was at 9:23, and it stated that they are busy joining cables!, however that there is not ETA logged for completion. This is ridiculous - how is it that every agent we call and speak to, has a different story !!!!!!!
Not sure to be honest. I just know that his name is Wesley
URG F#$K - that's the guy from social media side - he also called me to advise me that they are attending, but that was about a week ago. Just wish there were someone who can give us a direct answer - Just to show you the incompetence, I called again, and the agent told me that its not cable theft, the lines are just damaged
TheMightyQuinn
Not amused...
- Joined
- Oct 6, 2010
- Messages
- 31,961
Are there no wireless solutions in your area? Neotel or something?
I'll take wireless, if the following can be guaranteed to be similar than fixed line broadband:
Price
Latency
Data (uncapped)
TheMightyQuinn
Not amused...
- Joined
- Oct 6, 2010
- Messages
- 31,961
Well from 10th of November Neotel is launchin new products. I'm also quitre sure that their as a lot of fibre in Brackenfell North area so putting up Nwotel WiFi and connecting it to the closest node should not be a problem?
http://mybroadband.co.za/news/broad...unches-new-broadband-service-cuts-prices.html
http://mybroadband.co.za/news/broad...unches-new-broadband-service-cuts-prices.html
Thanks for the Info MightyQuin - I saw this morning that they are launching new product range and i'm more than happy to pay R700 a month for wireless uncapped. Hopefully they allow P2P
I'll keep an eye on Neotel...maybe that is the answer...meanwhile...I'm on the phone again (holding) to try and find out more.
The guy from the cabling department told me yesterday to give him a ring today at 12h00...so I phoned...and this stupid secretary (or something) told me no the guy is out with staff...so that's nice...tell me to phone back the next day and then don't be there at the agreed time.
If anybody else from our area wanna start spamming them with questions etc about our current problem, phone 021 981 3399, ask to speak to Marius Makuer.
...think it's time to start putting on some pressure!!!
The guy from the cabling department told me yesterday to give him a ring today at 12h00...so I phoned...and this stupid secretary (or something) told me no the guy is out with staff...so that's nice...tell me to phone back the next day and then don't be there at the agreed time.
If anybody else from our area wanna start spamming them with questions etc about our current problem, phone 021 981 3399, ask to speak to Marius Makuer.
...think it's time to start putting on some pressure!!!
I thought about putting his number on here - well done for doing so
- Let the spamming begingI thought about putting his number on here - well done for doing so
oh...so you have the same number?
I have the e-mail address of these guys' manager (not sure how high up but I believe he's quite high up)...pm me if you want that info...don't want to put someones e-mail on an open forum.
oh...so you have the same number?
I have the e-mail address of these guys' manager (not sure how high up but I believe he's quite high up)...pm me if you want that info...don't want to put someones e-mail on an open forum.
Oh, no sorry, I thought the numbers was the same - i have that other guys number that you PM'ed me the last time