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Sign up with GoogleAdvice on 'dead' Apple ipad mini (24 months old)
- Thread starter polanalyst
- Start date
Sonic2k
Executive Member
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- Feb 7, 2011
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- 7,637
Well from the posts above it is apparent it is dead, even when plugged in. This makes me wonder if the power supply part of it hasn't maybe suffered a meltdown.
polanalyst
Member
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- Jun 14, 2015
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- 11
Thank you everyone for replying to this thread. This experience should be a lesson to users in a similar situation as me. Apple (CORE) returned my unit to me with a note to say that as the iPad was purchased in the USA, no service parts were available in SA and the unit could therefore only be repaired in the USA. This view was echoed by the service desk at my local iStore in Century City, Cape Town. The advisor in this store also told me that the iPad was network locked to the US - clearly nonsense since I had used this on the Vodacom network for over 2 years! Both encounters with CORE and with the service store advisor were erroneous. Following the advice here on this thread, I took the unit to iFIX a few shops away from the iStore. Within 2 hours they had quoted me and diagnosed the issue to be battery related. Overnight they replaced the battery at a cost of R999.00 which although pretty expensive, was a much better option than losing the iPad altogether (it is high-spec) or hassling with a return to the USA. Having now collected the unit from the iFIX store, it is currently charging and seems to be back to normal. iFIX further told me that they offer a lifetime warrantee on their workmanship (battery) - quite remarkable if this is maintained! And, they gave me a small Fathers Day gift as well as I left the store! I am extremely disappointed with false information from the IStore and CORE on this issue. Fortunately, I took this issue here and am grateful. iFix was exceptional in both their speed and customer attentiveness. And, if there are problems, I know where they are!
itareanlnotani
Executive Member
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In future, think about getting Applecare (not the crippled Core version).
3 Years warranty. Worldwide, including SA.
3 Years warranty. Worldwide, including SA.
You should take this further with the iStore and let them know. (not that they will care, which is part of the problem)
I recently bought a new retina Macbook and found a dead pixel dead centre of the screen. It had to be shipped from the iStore to their Head Office for "testing". Their service centre technicians "couldn't find it or replicate it" so was told that I must live with it or pay a 10% restocking fee to return it (was within the 7 day CPA window as well).
Told them BS, and showed my local iStore manager the dead pixel by turning the lights off in the room.
Also told the manager their "technicians" clearly aren't up to the task.
After that, the local iStore store staff went out of their way to assist and replace my macbook (suspect they were just as highly annoyed as I with the head office technical centre), the back office tech guys still didn't want to believe the dead pixel actually existed even though we proved it in the store and took a picture with an iPhone to confirm it !
So, imho, Core don't deserve the distribution rights to apple products in SA, but we're stuck with them as Apple is too lazy to get into the market themselves.
As always, YMMV.
Not a dig at the iStore staff because there are some excellent customer orientated people there, but Core Group itself leaves a lot to be desired.
I recently bought a new retina Macbook and found a dead pixel dead centre of the screen. It had to be shipped from the iStore to their Head Office for "testing". Their service centre technicians "couldn't find it or replicate it" so was told that I must live with it or pay a 10% restocking fee to return it (was within the 7 day CPA window as well).
Told them BS, and showed my local iStore manager the dead pixel by turning the lights off in the room.
Also told the manager their "technicians" clearly aren't up to the task.
After that, the local iStore store staff went out of their way to assist and replace my macbook (suspect they were just as highly annoyed as I with the head office technical centre), the back office tech guys still didn't want to believe the dead pixel actually existed even though we proved it in the store and took a picture with an iPhone to confirm it !
So, imho, Core don't deserve the distribution rights to apple products in SA, but we're stuck with them as Apple is too lazy to get into the market themselves.
As always, YMMV.
Not a dig at the iStore staff because there are some excellent customer orientated people there, but Core Group itself leaves a lot to be desired.
PostmanPot
Honorary Master
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- Jul 16, 2005
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- 34,953
It's been fixed.
Pitbull
Verboten
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polanalyst
Member
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- Jun 14, 2015
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- 11
And here's CORE's final word on this issue after I did take it further with then:
"Kindly note that your case was complicated by the fact that is was an international unit.
Please note that the warranty for iPhones/iPads is country specific. Unfortunately, the service module in South Africa does not allow for The Core Group to service international iPhones/iPads.
Please see extract from the following link which specifies warranty coverage information for iPhone and iPad may be limited to country of purchase.
http://www.apple.com/legal/warranty/products/iphone-english-uk-africa.html
IMPORTANT RESTRICTION FOR iPHONE AND iPAD SERVICE.
Apple may restrict warranty service for iPhone and iPad to the country where Apple or its Authorized Distributors originally sold the Apple Product
Please note that the warranty for iPhones/iPads is country specific. Unfortunately, the service module in South Africa does not allow for The Core Group to service international iPhones/iPads.
Therefore you were not quoted the reduced price as your iPad was purchased in the US. The reduced iPad pricing would only apply to iPads purchased in South Africa."
So...moral of the story is thank goodness for iFix on an Apple product bought overseas!
"Kindly note that your case was complicated by the fact that is was an international unit.
Please note that the warranty for iPhones/iPads is country specific. Unfortunately, the service module in South Africa does not allow for The Core Group to service international iPhones/iPads.
Please see extract from the following link which specifies warranty coverage information for iPhone and iPad may be limited to country of purchase.
http://www.apple.com/legal/warranty/products/iphone-english-uk-africa.html
IMPORTANT RESTRICTION FOR iPHONE AND iPAD SERVICE.
Apple may restrict warranty service for iPhone and iPad to the country where Apple or its Authorized Distributors originally sold the Apple Product
Please note that the warranty for iPhones/iPads is country specific. Unfortunately, the service module in South Africa does not allow for The Core Group to service international iPhones/iPads.
Therefore you were not quoted the reduced price as your iPad was purchased in the US. The reduced iPad pricing would only apply to iPads purchased in South Africa."
So...moral of the story is thank goodness for iFix on an Apple product bought overseas!
PostmanPot
Honorary Master
- Joined
- Jul 16, 2005
- Messages
- 34,953
Just a note, Macs have international warranties (at least MacBooks do).