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I will appreciate your inputs. I need to design a huge billboard with the inscription, "Discovery, Worst Medical Aid Providers in SA".
I have a savings account with Discovery, for the family. I recently went for some medical procedures with the entire family. The doctor insisted that I must pay with cash. After paying, I got the necessary documentation from the practitioner.
It’s been one month now since i have been trying to get my money back from my own savings account with Discovery. I have called the Customer Service more than 12 times since then (each at least 30 minutes phone calls). I have the recorded conversations.
It’s one excuse after another. Discovery consultants tell me to go get the right ICD10 codes; I go back to the practitioner; Practitioner shows me the code in the document; I go back to Discovery and they apologise; they approve for my wife and reject for me (both invoices are the same documents); i ask why they rejected one and approved the other; they apologise that they will get back to me; they don't call back; i waste another 30 minutes of airtime to call back; they tell me about ICD10 code issue again; i tell them that it is in the document; they apologise saying they will call back; and on and on and on. One month gone, not even a single dime in my account. They refused to even pay for the invoices they have approved. I have spent alot for phone calls. Now is the time to use my evidences to erect a billboard. Pleeasssse guy advise.
I will appreciate your inputs. I need to design a huge billboard with the inscription, "Discovery, Worst Medical Aid Providers in SA".
I have a savings account with Discovery, for the family. I recently went for some medical procedures with the entire family. The doctor insisted that I must pay with cash. After paying, I got the necessary documentation from the practitioner.
It’s been one month now since i have been trying to get my money back from my own savings account with Discovery. I have called the Customer Service more than 12 times since then (each at least 30 minutes phone calls). I have the recorded conversations.
It’s one excuse after another. Discovery consultants tell me to go get the right ICD10 codes; I go back to the practitioner; Practitioner shows me the code in the document; I go back to Discovery and they apologise; they approve for my wife and reject for me (both invoices are the same documents); i ask why they rejected one and approved the other; they apologise that they will get back to me; they don't call back; i waste another 30 minutes of airtime to call back; they tell me about ICD10 code issue again; i tell them that it is in the document; they apologise saying they will call back; and on and on and on. One month gone, not even a single dime in my account. They refused to even pay for the invoices they have approved. I have spent alot for phone calls. Now is the time to use my evidences to erect a billboard. Pleeasssse guy advise.
