Afrihost believe the complaints

Angelique777

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Joined
Feb 5, 2024
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1
Mr V from AfriHost,

I highly doubt that you will even be likely to take the time to read or consider this communication to AfriHost. Your management staff, secretary and all lower level employees have all tried their best not to respond to my calls, give false and incorrect information, make up some pathetic excuse to prevent me from speaking to any supervisor. This is understandable as it seems that this is also your work ethic.

If I have a new client on my books, this would be the very last way in which I would have treated them.

I have only been with Afrihost (paid but sitting without internet) for the last week and I can honestly say your company should really not even be operating! It is a pure embarrassment.

1. The product was marketed in a way that led me to believe that the move to your ISP would be the correct one. I was told my current router and system would work just fine while they send out my new AfriHost router.

2. The payment was deducted, NO INTERNET FOLLOWED.

3. Every time I phoned in the service actually got worse:

(I have all the names as redacted below)

- they refuse for you to speak to a supervisor, they all seem to be out off the office all the time
- I could not help me
- W tried to help, to no avail, so much so that he started ignoring my calls
- T gave shocking service, he said it was off due to non payment. I then made ANOTHER payment just to get internet, and while he was on the phone I told him irrespective of his pathetic guidance and lack thereof, I still had no internet.
- Turns out your staff had no clue to configure the router.
- Went to a friend of mine, whom I had to pay to help me fix YOUR MESS! Turns out the problem is on your side.
- This morning 08h00 - 11h00, I have been spending on the phone with AfriHost trying to find out where the router was as its been a week since I PAID THE COURIER and your office is honestly close by. K said it has been delivered, later on he changed his mind and said it was not and will arrive today. When I phoned back to get the tracking number, K was fixing his laptop rather than taking my call and I was passed off to H who said that Dawn Wing will deliver it and he gave me a tracking number.
- Wait for it: I phoned Dawn Wing, they dont have any parcel for me and the number he gave does not exist.
- Again I phoned back, K eventually spoke to me just to inform me that Courier It will deliver it.
-J promised to phone me back as she said it was also delivered.
- I have paid you and have acted in accordance with the contract, you on the other side felt happy enough to take my money without supplying me with any internet.

NEEDLESS TO SAY, NO ONE FROM AFRIHOST PHONES A CLIENT BACK!

The above are only SOME of the calls I have made. I wont waste your time, as you have done with mine to reiterate the rest.

Needless to say, I think your company is highly unprofessional!

I have had no internet for the last week! I will proceed with this complaint and not leave this here!

But if you can read this, Mr V, you are lucky enough to HAVE internet!
 
Yes, I believe the complaints.

Ever since their green ADSL network cause Telkom was the issue, not them.
 
Mr V from AfriHost,

I highly doubt that you will even be likely to take the time to read or consider this communication to AfriHost. Your management staff, secretary and all lower level employees have all tried their best not to respond to my calls, give false and incorrect information, make up some pathetic excuse to prevent me from speaking to any supervisor. This is understandable as it seems that this is also your work ethic.

If I have a new client on my books, this would be the very last way in which I would have treated them.

I have only been with Afrihost (paid but sitting without internet) for the last week and I can honestly say your company should really not even be operating! It is a pure embarrassment.

1. The product was marketed in a way that led me to believe that the move to your ISP would be the correct one. I was told my current router and system would work just fine while they send out my new AfriHost router.

2. The payment was deducted, NO INTERNET FOLLOWED.

3. Every time I phoned in the service actually got worse:

(I have all the names as redacted below)

- they refuse for you to speak to a supervisor, they all seem to be out off the office all the time
- I could not help me
- W tried to help, to no avail, so much so that he started ignoring my calls
- T gave shocking service, he said it was off due to non payment. I then made ANOTHER payment just to get internet, and while he was on the phone I told him irrespective of his pathetic guidance and lack thereof, I still had no internet.
- Turns out your staff had no clue to configure the router.
- Went to a friend of mine, whom I had to pay to help me fix YOUR MESS! Turns out the problem is on your side.
- This morning 08h00 - 11h00, I have been spending on the phone with AfriHost trying to find out where the router was as its been a week since I PAID THE COURIER and your office is honestly close by. K said it has been delivered, later on he changed his mind and said it was not and will arrive today. When I phoned back to get the tracking number, K was fixing his laptop rather than taking my call and I was passed off to H who said that Dawn Wing will deliver it and he gave me a tracking number.
- Wait for it: I phoned Dawn Wing, they dont have any parcel for me and the number he gave does not exist.
- Again I phoned back, K eventually spoke to me just to inform me that Courier It will deliver it.
-J promised to phone me back as she said it was also delivered.
- I have paid you and have acted in accordance with the contract, you on the other side felt happy enough to take my money without supplying me with any internet.

NEEDLESS TO SAY, NO ONE FROM AFRIHOST PHONES A CLIENT BACK!

The above are only SOME of the calls I have made. I wont waste your time, as you have done with mine to reiterate the rest.

Needless to say, I think your company is highly unprofessional!

I have had no internet for the last week! I will proceed with this complaint and not leave this here!

But if you can read this, Mr V, you are lucky enough to HAVE internet!
Hi Angelique.
I am sorry for the delayed activation of your services.
May I please have your ticket ID and the tracking number for the router, or can you drop me a private message with your email address so I can assist?
 
Mr V from AfriHost,

I highly doubt that you will even be likely to take the time to read or consider this communication to AfriHost. Your management staff, secretary and all lower level employees have all tried their best not to respond to my calls, give false and incorrect information, make up some pathetic excuse to prevent me from speaking to any supervisor. This is understandable as it seems that this is also your work ethic.

If I have a new client on my books, this would be the very last way in which I would have treated them.

I have only been with Afrihost (paid but sitting without internet) for the last week and I can honestly say your company should really not even be operating! It is a pure embarrassment.

1. The product was marketed in a way that led me to believe that the move to your ISP would be the correct one. I was told my current router and system would work just fine while they send out my new AfriHost router.

2. The payment was deducted, NO INTERNET FOLLOWED.

3. Every time I phoned in the service actually got worse:

(I have all the names as redacted below)

- they refuse for you to speak to a supervisor, they all seem to be out off the office all the time
- I could not help me
- W tried to help, to no avail, so much so that he started ignoring my calls
- T gave shocking service, he said it was off due to non payment. I then made ANOTHER payment just to get internet, and while he was on the phone I told him irrespective of his pathetic guidance and lack thereof, I still had no internet.
- Turns out your staff had no clue to configure the router.
- Went to a friend of mine, whom I had to pay to help me fix YOUR MESS! Turns out the problem is on your side.
- This morning 08h00 - 11h00, I have been spending on the phone with AfriHost trying to find out where the router was as its been a week since I PAID THE COURIER and your office is honestly close by. K said it has been delivered, later on he changed his mind and said it was not and will arrive today. When I phoned back to get the tracking number, K was fixing his laptop rather than taking my call and I was passed off to H who said that Dawn Wing will deliver it and he gave me a tracking number.
- Wait for it: I phoned Dawn Wing, they dont have any parcel for me and the number he gave does not exist.
- Again I phoned back, K eventually spoke to me just to inform me that Courier It will deliver it.
-J promised to phone me back as she said it was also delivered.
- I have paid you and have acted in accordance with the contract, you on the other side felt happy enough to take my money without supplying me with any internet.

NEEDLESS TO SAY, NO ONE FROM AFRIHOST PHONES A CLIENT BACK!

The above are only SOME of the calls I have made. I wont waste your time, as you have done with mine to reiterate the rest.

Needless to say, I think your company is highly unprofessional!

I have had no internet for the last week! I will proceed with this complaint and not leave this here!

But if you can read this, Mr V, you are lucky enough to HAVE internet!
Yes I believe all the complaints. I'm not sure how MyBroadband gave them 'Best ISP' for 6 years running. My mother is on their 100Mb/s Fibre internet plan, and I've run over 40 speedtests over 7 days which show speeds of consistently less than 20Mb/s. They refuse to provide evidence of past speeds as proof that they have billed for services provided and not based on false and deceptive advertising. They have refused to issue credit notes for the months where they delivered less than what they invoiced for. Afrihost is in contravention of sections 13, 41 and 48 of the Consumer Protection Act and should face legal action because they are lying to and stealing from thousands of South Africans
 
Yes I believe all the complaints. I'm not sure how MyBroadband gave them 'Best ISP' for 6 years running. My mother is on their 100Mb/s Fibre internet plan, and I've run over 40 speedtests over 7 days which show speeds of consistently less than 20Mb/s. They refuse to provide evidence of past speeds as proof that they have billed for services provided and not based on false and deceptive advertising. They have refused to issue credit notes for the months where they delivered less than what they invoiced for. Afrihost is in contravention of sections 13, 41 and 48 of the Consumer Protection Act and should face legal action because they are lying to and stealing from thousands of South Africans

Your mom's FNO is to blame for the slow speeds.
 
Mr V from AfriHost,

I highly doubt that you will even be likely to take the time to read or consider this communication to AfriHost. Your management staff, secretary and all lower level employees have all tried their best not to respond to my calls, give false and incorrect information, make up some pathetic excuse to prevent me from speaking to any supervisor. This is understandable as it seems that this is also your work ethic.

If I have a new client on my books, this would be the very last way in which I would have treated them.

I have only been with Afrihost (paid but sitting without internet) for the last week and I can honestly say your company should really not even be operating! It is a pure embarrassment.

1. The product was marketed in a way that led me to believe that the move to your ISP would be the correct one. I was told my current router and system would work just fine while they send out my new AfriHost router.

2. The payment was deducted, NO INTERNET FOLLOWED.

3. Every time I phoned in the service actually got worse:

(I have all the names as redacted below)

- they refuse for you to speak to a supervisor, they all seem to be out off the office all the time
- I could not help me
- W tried to help, to no avail, so much so that he started ignoring my calls
- T gave shocking service, he said it was off due to non payment. I then made ANOTHER payment just to get internet, and while he was on the phone I told him irrespective of his pathetic guidance and lack thereof, I still had no internet.
- Turns out your staff had no clue to configure the router.
- Went to a friend of mine, whom I had to pay to help me fix YOUR MESS! Turns out the problem is on your side.
- This morning 08h00 - 11h00, I have been spending on the phone with AfriHost trying to find out where the router was as its been a week since I PAID THE COURIER and your office is honestly close by. K said it has been delivered, later on he changed his mind and said it was not and will arrive today. When I phoned back to get the tracking number, K was fixing his laptop rather than taking my call and I was passed off to H who said that Dawn Wing will deliver it and he gave me a tracking number.
- Wait for it: I phoned Dawn Wing, they dont have any parcel for me and the number he gave does not exist.
- Again I phoned back, K eventually spoke to me just to inform me that Courier It will deliver it.
-J promised to phone me back as she said it was also delivered.
- I have paid you and have acted in accordance with the contract, you on the other side felt happy enough to take my money without supplying me with any internet.

NEEDLESS TO SAY, NO ONE FROM AFRIHOST PHONES A CLIENT BACK!

The above are only SOME of the calls I have made. I wont waste your time, as you have done with mine to reiterate the rest.

Needless to say, I think your company is highly unprofessional!

I have had no internet for the last week! I will proceed with this complaint and not leave this here!

But if you can read this, Mr V, you are lucky enough to HAVE internet!
Yes I believe all the complaints. I'm not sure how MyBroadband gave them 'Best ISP' for 6 years running. My mother is on their 100Mb/s Fibre internet plan, and I've run over 40 speedtests over 7 days which show speeds of consistently less than 20Mb/s. They refuse to provide evidence of past speeds as proof that they have billed for services provided and not based on false and deceptive advertising. They have refused to issue credit notes for the months where they delivered less than what they invoiced for. Afrihost is in contravention of sections 13, 41 and 48 of the Consumer Protection Act and are lying to and stealing from innocent South Africans.
 
Your mom's FNO is to blame for the slow speeds.
Thanks Rickster. Openserve is the FNO. This is the choice of Afrihost as the ISP, who advertise and sell and bill for their Openserve Fibre Internet Plan 'uncapped' and 'unthrottled' with 100Mb/s download and upload speeds. So is this not Afrihost's responsibility?
 
I hear you @Clean Green Afrihost said she needed their new Wifi Router, which she bought. The speedtests I've conducted are based on this, with the device being less than 2m away from the router.
Do speed tests on LAN cable, not Wi-Fi. If it's still bad, then we know it's probably not your hardware
 
Hi everyone. This problem with speeds advertised as opposed to actual speeds delivered seems to be a common problem across service providers. I'm with @axxess and was first on 100mbps lte line via @MTN of which I barely ever got above 18mbps I then upgraded to a 200mbps line hoping for more speed and sometimes got just above 20mbps. After complaining and insisting on speaking to a team leader I was told that just over 20mbps on a 200mbps line was acceptable. I have done numerous speedtests on my cell which is also mtn and regularly get speeds of 50mbps and above. This shows that the capacity is there the service providers are actively throttling speeds.
This should be made illegal as it is false advertising by the iISP's.
But who do we speak to about this?
 
Mine is fine 1000/300
Just keep in mind the terminology ( 200mbps vs 20 Mbps ) which is almost the same
Also do you tests on a lan plugged cable , not wifi as most wifi implementations are beginner level and will be the bottleneck
If you are using a 300mb+ Fiber , do yourself a favour and go buy proper cat 6 flyleads. A lot of the providers supply their own with are sometime cat 5. I know the one I was supplied was limiting me to 400mbps

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Hi Major and Phillenaidu
Yes I do test with the lan cable. I lice in a holiday area and in December when all the holiday makers come down my speeds instantly go over 100Mbps and as soon as holiday season is over I'm once again down to below 20. This tells me the capacity is there but they are actively throttling the speeds. The @axxess team leader told me they can't do anything about it as it's what mtn is providing and if ibtry speak to mtn they tell me they can't help me as it's an axxess account.
Phillenaidu thank you for the info I'm going to keep track of what's happening on my line although now I have to wait till December to see descent speeds again.
 
Afrihost would be incredible as a company if their support staff operated the way the forum reps do. Untie them from the silly scripts they need to follow and let them actually help people. Jinne.
 
Afrihost would be incredible as a company if their support staff operated the way the forum reps do. Untie them from the silly scripts they need to follow and let them actually help people. Jinne.
I've received no response from @Afrigirl @AfriGuy or @AfriNatic and they're copied in on this thread and another thread. And I've sent a private message to @Afrigirl
Purely from my experience, whether it is here or via their official support channels, Afrihost support is non existent and probably best placed in the category of 'Pure Neglect'.
If it wasn't for awesome MyBroadband members I would still be stuck at the very beginning, just sitting and waiting. Which is why my 75 year old mother has just given up and resigned herself to accepting mediocrity and corruption as a normal way of life. But I can't. Because how many elderly women in our country are going through the same thing?
 
Afrigirl is on leave, AfriNatic has not been online since Feb, amd AfriGuy was last seen yesterday before 12pm, so I dont think they are ignoring you, just bad timing on here.
 
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