Thanks Afriman, I did receive an email response. The notifications system just seems pointless then, I've now disabled them.
Ping tot he bras should usually be below 10ms, or at least in that region. Around 100ms points to pretty bad congestion on the local exchange. Also, if you're seeing it intermittently go up and down, you might have intermittent congestion. But a consistently high latency means congestion is pretty bad
When I change accounts the latency completely disappears until I switch back to the Afrihost account and that is sometimes a few days later if and when I remember to do so, So your theory of latency slowly rising again is null and void.
I do understand them, that top up data features in the calculation etc, just don't find it useful. I'm using the app so its fine.They are useful when you understand the calculation. Maybe just install the app so you can see what you need to see
My Line is managed by Afrihost, all I do when I switch over is change the details on my router to my mweb account details. But I will be changing the line over to mweb at the end of this month as I am tired of explaining the whole situation to your call center agents and them trying to follow the script they were given to have me do the usual tests. I have been a systems administrator for over 22 years and have way more experience in trouble shooting than they do. There is no need to go further on this as I have made up my mind. At this point I have lost my faith in Afrihost as a service and will be moving my things over to another service provider. So thank you for your time and effort but I don't want to waste any more time on this.
Not picking sides here, but does MWEB not shape international during peak hours? ruffly around 6 to 10 in the evening. I was with them for 9 years and the more i started to use international services i notices that the slow downs happen at exactly the same time and ended the same time every single night. After literally 7 MONTHS of dealing with the call center and demanding to talk to a specialist, they finally admitted that they do in fact shape international traffic.
It is most definitely not the case any longer. Tha'ts exactly the times I have to switch to MWEB because POE is simply unplayable on the Afrihost network every evening after 6pm and that lasts until 10pm. When switching over to my mweb account the lag and latency completely goes away on mweb.
