Afrihost Capped DSL Feedback

AfriMan

Afrihost Representative
Company Rep
Joined
May 24, 2012
Messages
17,239
Correct me if I'm wrong but shouldn't the Total account data reset every month? I started the month with around 175Gb and I received a 50% alert when I hit 150Gb since they are based on the incorrect figure. Logged a ticket but I was told it was always like that. Maybe I didn't notice it, but its just wrong.

View attachment 724158

Remember that on Capped DSL you will also have rollover data. While you might not have any data available from that amount, it will still be reflected in the total. Utlimately your data remaining should be a reliable figure though, that's directly from our data management system, so in theory there should be no conflict.

Happy to look into this for you.
 

AfriMan

Afrihost Representative
Company Rep
Joined
May 24, 2012
Messages
17,239
Experiencing old latency issues again for the last few days in East London
Heavy latency to local exchange, at all times of the day

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=96ms TTL=64
Request timed out.
Reply from 155.239.255.250: bytes=32 time=96ms TTL=64
Reply from 155.239.255.250: bytes=32 time=95ms TTL=64

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 95ms, Maximum = 96ms, Average = 95ms


Tracing route to 185.60.112.157 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * 117 ms 115 ms cpt-tx2.ip.adsl.co.za [169.1.5.81]
3 121 ms 120 ms 121 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 115 ms 114 ms 114 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 115 ms 115 ms 114 ms be-22.lza-pe1-cpt.liquidtelecom.net [77.246.59.84]
6 260 ms 260 ms 261 ms te-0-3-0-5.luk-p1-tho.liquidtelecom.net [5.11.10.170]
7 258 ms 259 ms 259 ms be-3.luk-pe1-tho.liquidtelecom.net [5.11.10.103]
8 260 ms 259 ms 260 ms 5.11.10.181.liquidtelecom.net [5.11.10.181]
9 255 ms 255 ms 256 ms 195.66.226.234
10 289 ms 289 ms 289 ms ae1-br01-eqld5.as57976.net [137.221.79.33]
11 1480 ms 1078 ms 639 ms et-0-0-2-br02-eqam1.as57976.net [137.221.65.91]
12 293 ms 293 ms 296 ms et-0-0-67-pe01-eqam1.as57976.net [137.221.78.71]
13 294 ms 293 ms 294 ms 185.60.112.157

Trace complete.

Ping tot he bras should usually be below 10ms, or at least in that region. Around 100ms points to pretty bad congestion on the local exchange. Also, if you're seeing it intermittently go up and down, you might have intermittent congestion. But a consistently high latency means congestion is pretty bad :(
 

src926

Well-Known Member
Joined
Sep 10, 2019
Messages
113
Remember that on Capped DSL you will also have rollover data. While you might not have any data available from that amount, it will still be reflected in the total. Utlimately your data remaining should be a reliable figure though, that's directly from our data management system, so in theory there should be no conflict.

Happy to look into this for you.
Thanks Afriman, I did receive an email response. The notifications system just seems pointless then, I've now disabled them.
 

xbxbau5

Well-Known Member
Joined
Oct 11, 2016
Messages
144
Ping tot he bras should usually be below 10ms, or at least in that region. Around 100ms points to pretty bad congestion on the local exchange. Also, if you're seeing it intermittently go up and down, you might have intermittent congestion. But a consistently high latency means congestion is pretty bad :(

Here is another ping to a different exchange, still in East London.
Still consistently high.

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=24ms TTL=63
Request timed out.
Reply from 155.239.255.250: bytes=32 time=98ms TTL=63
Reply from 155.239.255.250: bytes=32 time=97ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 24ms, Maximum = 98ms, Average = 73ms
 

Grim_SA

Member
Joined
Nov 6, 2018
Messages
10
As far as our network goes, we're not seeing any congestion at the moment, so that shouldn't increase latency. However, there could be congestion at the BRAS. Particularly looking at the times you mentioned, these are peak network usage times for most residential areas, where business areas are the opposite.

We'd need to do some more troubleshooting.

While changing accounts may provide briefly improved results, you'll most likely find that congestion will settle and latency will slowly rise over a longer period.
When I change accounts the latency completely disappears until I switch back to the Afrihost account and that is sometimes a few days later if and when I remember to do so, So your theory of latency slowly rising again is null and void.
 

AfriMan

Afrihost Representative
Company Rep
Joined
May 24, 2012
Messages
17,239
Thanks Afriman, I did receive an email response. The notifications system just seems pointless then, I've now disabled them.

They are useful when you understand the calculation. Maybe just install the app so you can see what you need to see :)
 

AfriMan

Afrihost Representative
Company Rep
Joined
May 24, 2012
Messages
17,239
When I change accounts the latency completely disappears until I switch back to the Afrihost account and that is sometimes a few days later if and when I remember to do so, So your theory of latency slowly rising again is null and void.

The BRAS is a network kit that we don't control, so we would have to engage Openserve and ask them to investigate. If your line is with another ISP, then they would have to do so on your behalf.
 

src926

Well-Known Member
Joined
Sep 10, 2019
Messages
113
They are useful when you understand the calculation. Maybe just install the app so you can see what you need to see :)
I do understand them, that top up data features in the calculation etc, just don't find it useful. I'm using the app so its fine.
 

Grim_SA

Member
Joined
Nov 6, 2018
Messages
10
The BRAS is a network kit that we don't control, so we would have to engage Openserve and ask them to investigate. If your line is with another ISP, then they would have to do so on your behalf.
My Line is managed by Afrihost, all I do when I switch over is change the details on my router to my mweb account details. But I will be changing the line over to mweb at the end of this month as I am tired of explaining the whole situation to your call center agents and them trying to follow the script they were given to have me do the usual tests. I have been a systems administrator for over 22 years and have way more experience in trouble shooting than they do. There is no need to go further on this as I have made up my mind. At this point I have lost my faith in Afrihost as a service and will be moving my things over to another service provider. So thank you for your time and effort but I don't want to waste any more time on this.
 

AfriMan

Afrihost Representative
Company Rep
Joined
May 24, 2012
Messages
17,239
My Line is managed by Afrihost, all I do when I switch over is change the details on my router to my mweb account details. But I will be changing the line over to mweb at the end of this month as I am tired of explaining the whole situation to your call center agents and them trying to follow the script they were given to have me do the usual tests. I have been a systems administrator for over 22 years and have way more experience in trouble shooting than they do. There is no need to go further on this as I have made up my mind. At this point I have lost my faith in Afrihost as a service and will be moving my things over to another service provider. So thank you for your time and effort but I don't want to waste any more time on this.

Totally understand, and respect your decision.

I wish you all the best for the future.
 

MisterV

Well-Known Member
Joined
Oct 1, 2017
Messages
299
My Line is managed by Afrihost, all I do when I switch over is change the details on my router to my mweb account details. But I will be changing the line over to mweb at the end of this month as I am tired of explaining the whole situation to call center agents and them trying to follow the script they were given to have me do the usual tests. I have been a systems administrator for over 22 years and have way more experience in trouble shooting than they do. There is no need to go further on this as I have made up my mind. At this point I have lost my faith in Afrihost as a service and will be moving my things over to another service provider. So thank you for your time and effort but I don't want to waste any more time on this.
Not picking sides here, but does MWEB not shape international during peak hours? ruffly around 6 to 10 in the evening. I was with them for 9 years and the more i started to use international services i notices that the slow downs happen at exactly the same time and ended the same time every single night. After literally 7 MONTHS of dealing with the call center and demanding to talk to a specialist, they finally admitted that they do in fact shape international traffic.
Now this happend some time ago, and maybe someone can correct me on this, i also made a thread (or commented in one) about this very problem. A Mweb customer shared the same issue, while being on fiber, so this was not isolated to ADSL users.
Dont want you jumping from one ISP to another one that you MIGHT also not enjoy. Find out if this has changed.

If in fact you find this is not a issue anymore please let me know!
 

blade2394

Active Member
Joined
Dec 23, 2010
Messages
40
Anyone else experiencing terrible lag on the Afrihost accounts. POE is almost unplayable at the moment. Reported on the Afrihost FB site earlier but they say it could be a problem one the game servers side....

Here is the latest WinMTR test (also attached a pic):

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 210 | 210 | 0 | 0 | 1 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| dbn-up2.ip.adsl.co.za - 1 | 206 | 205 | 39 | 46 | 329 | 46 |
| dbn-in1.ip.adsl.co.za - 1 | 206 | 205 | 37 | 48 | 315 | 39 |
| 41.162.84.192 - 1 | 206 | 205 | 38 | 46 | 324 | 40 |
| 172.18.1.162 - 10 | 152 | 138 | 46 | 82 | 277 | 224 |
| be-5-lza.pe2-jhb.liquidtelecom.net - 11 | 148 | 133 | 47 | 91 | 640 | 248 |
| be-20.lza-p4-jhb.liquidtelecom.net - 11 | 145 | 130 | 202 | 245 | 475 | 421 |
|te-0-1-0-7.lfr-pe1-mrs.liquidtelecom.net - 13 | 141 | 124 | 202 | 234 | 477 | 407 |
| bbr01.eq01.ams01.networklayer.com - 13 | 141 | 124 | 230 | 260 | 507 | 477 |
| ae5.cbs02.eq01.ams02.networklayer.com - 48 | 71 | 37 | 231 | 282 | 489 | 435 |
| ae1.cbs02.tg01.lon01.networklayer.com - 13 | 139 | 122 | 223 | 248 | 517 | 438 |
| cd.13.2da9.ip4.static.sl-reverse.com - 18 | 122 | 101 | 226 | 404 | 627 | 576 |
| 7f.76.32a9.ip4.static.sl-reverse.com - 22 | 113 | 89 | 222 | 247 | 470 | 428 |
| bb.76.32a9.ip4.static.sl-reverse.com - 12 | 142 | 126 | 226 | 261 | 558 | 429 |
| speedtest.lon02.softlayer.com - 25 | 106 | 80 | 221 | 263 | 487 | 429 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 

Attachments

  • POE Afrihost lag.jpg
    POE Afrihost lag.jpg
    418.4 KB · Views: 7
Last edited:

cavedog

Honorary Master
Joined
Oct 19, 2007
Messages
20,651
Anyone else experiencing terrible lag on the Afrihost accounts. POE is almost unplayable at the moment. Reported on the Afrihost FB site earlier but they say it could be a problem one the game servers side....

Here is the latest WinMTR test:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 210 | 210 | 0 | 0 | 1 | 0 |
| No response from host - 100 | 42 | 0 | 0 | 0 | 0 | 0 |
| dbn-up2.ip.adsl.co.za - 1 | 206 | 205 | 39 | 46 | 329 | 46 |
| dbn-in1.ip.adsl.co.za - 1 | 206 | 205 | 37 | 48 | 315 | 39 |
| 41.162.84.192 - 1 | 206 | 205 | 38 | 46 | 324 | 40 |
| 172.18.1.162 - 10 | 152 | 138 | 46 | 82 | 277 | 224 |
| be-5-lza.pe2-jhb.liquidtelecom.net - 11 | 148 | 133 | 47 | 91 | 640 | 248 |
| be-20.lza-p4-jhb.liquidtelecom.net - 11 | 145 | 130 | 202 | 245 | 475 | 421 |
|te-0-1-0-7.lfr-pe1-mrs.liquidtelecom.net - 13 | 141 | 124 | 202 | 234 | 477 | 407 |
| bbr01.eq01.ams01.networklayer.com - 13 | 141 | 124 | 230 | 260 | 507 | 477 |
| ae5.cbs02.eq01.ams02.networklayer.com - 48 | 71 | 37 | 231 | 282 | 489 | 435 |
| ae1.cbs02.tg01.lon01.networklayer.com - 13 | 139 | 122 | 223 | 248 | 517 | 438 |
| cd.13.2da9.ip4.static.sl-reverse.com - 18 | 122 | 101 | 226 | 404 | 627 | 576 |
| 7f.76.32a9.ip4.static.sl-reverse.com - 22 | 113 | 89 | 222 | 247 | 470 | 428 |
| bb.76.32a9.ip4.static.sl-reverse.com - 12 | 142 | 126 | 226 | 261 | 558 | 429 |
| speedtest.lon02.softlayer.com - 25 | 106 | 80 | 221 | 263 | 487 | 429 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Yes there is a big international outage. Started around 15:39.
 

AfriMan

Afrihost Representative
Company Rep
Joined
May 24, 2012
Messages
17,239
Hi everyone

We're a experiencing a pretty much issue on our network right now. Started around 4pm or so.

A DDOS attack on elements of our upstream network has caused severe latency and packet loss on our broadband connectivity.

Local traffic seems to be normal now, but some international services may perform erratically until we resolve this.

We have every available person from our CTO to networking engineers and network partners working to resolve this as quickly as possible.

We're truly sorry about the poor experience. I promise we're doing everything we can to minimise the impact to clients.
 

Grim_SA

Member
Joined
Nov 6, 2018
Messages
10
Not picking sides here, but does MWEB not shape international during peak hours? ruffly around 6 to 10 in the evening. I was with them for 9 years and the more i started to use international services i notices that the slow downs happen at exactly the same time and ended the same time every single night. After literally 7 MONTHS of dealing with the call center and demanding to talk to a specialist, they finally admitted that they do in fact shape international traffic.
Now this happend some time ago, and maybe someone can correct me on this, i also made a thread (or commented in one) about this very problem. A Mweb customer shared the same issue, while being on fiber, so this was not isolated to ADSL users.
Dont want you jumping from one ISP to another one that you MIGHT also not enjoy. Find out if this has changed.

If in fact you find this is not a issue anymore please let me know!
It is most definitely not the case any longer. Tha'ts exactly the times I have to switch to MWEB because POE is simply unplayable on the Afrihost network every evening after 6pm and that lasts until 10pm. When switching over to my mweb account the lag and latency completely goes away on mweb.
 

xbxbau5

Well-Known Member
Joined
Oct 11, 2016
Messages
144
Experiencing heavy congestion like clock work, just before 4pm every afternoon, till the early morning at our local exchange. Now its affecting our speeds as well. Is there anyone that can look into this issue? It's becoming a regular thing now.

These results from a 20mb VDSL

738383


Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=88ms TTL=64
Reply from 155.239.255.250: bytes=32 time=81ms TTL=64
Reply from 155.239.255.250: bytes=32 time=91ms TTL=64
Reply from 155.239.255.250: bytes=32 time=76ms TTL=64

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 76ms, Maximum = 91ms, Average = 84ms
 

SgtWhacky

New Member
Joined
Jan 31, 2018
Messages
6
Getting exact same issue xbxbau5. Also based in EL, 20mb VDSL

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=83ms TTL=64
Reply from 155.239.255.250: bytes=32 time=96ms TTL=64
Reply from 155.239.255.250: bytes=32 time=94ms TTL=64
Reply from 155.239.255.250: bytes=32 time=93ms TTL=64

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 83ms, Maximum = 96ms, Average = 91ms

738419

Net goes to **** in the afternoons and at night now.
 
Top