Afrihost Capped DSL Feedback

ArnoVermeulen

Well-Known Member
Joined
Jun 7, 2013
Messages
231
Hi. Anyone know if and when free speed upgrades will become available for Metrofibre with Afrihost. ( in the afrihost clientzone app). Thanks
 

AfriNatic

Afrihost Rep
Staff member
Joined
Nov 18, 2016
Messages
4,503
Hi. Anyone know if and when free speed upgrades will become available for Metrofibre with Afrihost. ( in the afrihost clientzone app). Thanks

Metro Fibre Complexes doesn't have the button just yet but will soon. Keep and eye out on clientzone. ;)
 

FrancoVisagie

Member
Joined
Oct 16, 2020
Messages
11
Hi, is there a way to get some help, my line has been down since last Friday, but I was only able to report it on Sunday. I keep emailing you guys and keep getting the response that you are waiting for Openserve to come and have a look but its been 5 days already. I'm spending a fortune on mobile data that I didn't budget for. Any help will be appreciated
 

AfriNatic

Afrihost Rep
Staff member
Joined
Nov 18, 2016
Messages
4,503
Hi, is there a way to get some help, my line has been down since last Friday, but I was only able to report it on Sunday. I keep emailing you guys and keep getting the response that you are waiting for Openserve to come and have a look but its been 5 days already. I'm spending a fortune on mobile data that I didn't budget for. Any help will be appreciated

Hi,

I can follow up on the fault that has been logged for you but if there is no progress on it I'm afraid we have to wait for Openserve to attend to the fault. Send me your clientzone email or the fault reference so I can see what the status of the fault is.
 

FrancoVisagie

Member
Joined
Oct 16, 2020
Messages
11
Thanks man, ref number is IDC-768-71175, what must I do to get this sorted, is there someone at Openserve I can contact?
 
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