Afrihost client zone

ajules

Expert Member
Joined
Mar 23, 2010
Messages
1,939
Just went into the client zone and noticed that I can cancel my uncapped ADSL effective 31 May despite the fact that it is already past 25th of month.
I thought it might be a glitch in their system so called them to clarify - the agent confirmed that you can cancel at any time and no longer have to do so by 25th.However he didn't sound very sure of himself and had to confer with a colleague before giving me an answer.

Can anyone else with an Afrihost product confirm if they can cancel effective 31 May?
 

Anthro

Expert Member
Joined
Jun 13, 2006
Messages
3,257
There's plenty, from what I have seen Afrihost have *** shaping and bandwith limitations on their 'uncapped' accounts
 

diabolus

Executive Member
Joined
Feb 4, 2005
Messages
6,306
Well you could always "change" your package right up to the last day of the month anyway. In the past i would simply downgrade from uncapped -> 1gb at any time instead of canceling since there were not restriction on when and how you change your packages for some reason. (as long as you don't cancel).

I suppose in the past they could change the -amount- they bill you right up to the last moment, but could not remove you from their billing entirely [at the last moment] .
 

soundbox

Well-Known Member
Joined
May 15, 2010
Messages
105
No reason - I am happy with them.Just happened to be playing around on the client zone and was curious as to why the change.

Well I canceled due to low speeds earlier in the month....wanted to moved over to MWEB but some of their 4mb uncapped users are also not happy with the service and yesterday I re-activated my account.
 

ajules

Expert Member
Joined
Mar 23, 2010
Messages
1,939
Well I canceled due to low speeds earlier in the month....wanted to moved over to MWEB but some of their 4mb uncapped users are also not happy with the service and yesterday I re-activated my account.

Have not had low speeds at all.Usenet 400KB/s,Rapidshare 400KB/s.
When I breached 50GB's my speed halved which is fair enough.On 75GB's currently and still getting 200KB/s.
Suggest you look into your speed issue as it might not necessarily be Afrihost.
 

soundbox

Well-Known Member
Joined
May 15, 2010
Messages
105
Have not had low speeds at all.Usenet 400KB/s,Rapidshare 400KB/s.
When I breached 50GB's my speed halved which is fair enough.On 75GB's currently and still getting 200KB/s.
Suggest you look into your speed issue as it might not necessarily be Afrihost.

What time of the day do you D/L?
 

thrakath

Well-Known Member
Joined
Sep 19, 2005
Messages
363
You can cancel the account, but it will only take effect on the last day of the following month.
 
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