Afrihost Fibre 100Mb/s is a Hoax

[Goosfrabba]

#AlteredCarbon

#Mindhunter

 

[Freakboy]

#Mindhunter

#Firefly

 

[philennaidu]

View attachment 1713597

After 19 emails and 10 days, I can confirm that my mother's internet speeds are now running according to expectations.
The issue had nothing to do with any of our devices at home, or cables, or setup, it was purely something on the end of Afrihost, which - thanks to Sbonelo - has been eventually resolved.
It remains unfortunate that anyone without a tiny bit of technical knowledge can be left to suffer poor speeds below the acceptable tolerance for what is being paid for. And that even those who do contact Afrihost support can be easily disheartened by support that goes round in endless circles but does not directly deal with the issue at hand. For those who live and work in the many fields outside of computer technology, and who have full days taking care of family, or hungry children, and who do not have the time to sit in front of the computer, plugging cables and adjusting settings, who trust their ISP for technical support, I must say that I find Afrihost to be a disappointment.
But I am thankful for all those who have made the effort here, to assist, and for what I have learned in the process, and for a dude named Sbonelo at Afrihost.

 

[philennaidu]

This thread feels like a Netflix series cancelled too soon. I need closure man!

After 19 emails and 10 days, I can confirm that my mother's internet speeds are now running according to expectations.
The issue had nothing to do with any of our devices at home, or cables, or setup, it was purely something on the end of Afrihost, which - thanks to Sbonelo - has been eventually resolved.
It remains unfortunate that anyone without a tiny bit of technical knowledge can be left to suffer poor speeds below the acceptable tolerance for what is being paid for. And that even those who do contact Afrihost support can be easily disheartened by support that goes round in endless circles but does not directly deal with the issue at hand. For those who live and work in the many fields outside of computer technology, and who have full days taking care of family, or hungry children, and who do not have the time to sit in front of the computer, plugging cables and adjusting settings, who trust their ISP for technical support, I must say that I find Afrihost to be a disappointment.
But I am thankful for all those who have made the effort here, to assist, and for what I have learned in the process, and for a dude named Sbonelo at Afrihost.

 

[philennaidu]

@philennaidu , did you come right bro?

​

@Aghori thanks for the check-in brother.
I apologize again for when my frustration with Afrihost spilled over onto you.

After 19 emails and 10 days, I can confirm that my mother's internet speeds are now running according to expectations.
The issue had nothing to do with any of our devices at home, or cables, or setup, it was purely something on the end of Afrihost, which - thanks to a dude named Sbonelo - has been eventually resolved.

 

[Rickster]

Not one person asking for teamviewer to assist.

Eish.

 

[Clean Green]

@Aghori thanks for the check-in brother.
I apologize again for when my frustration with Afrihost spilled over onto you.

After 19 emails and 10 days, I can confirm that my mother's internet speeds are now running according to expectations.
The issue had nothing to do with any of our devices at home, or cables, or setup, it was purely something on the end of Afrihost, which - thanks to a dude named Sbonelo - has been eventually resolved.

Did they say what the issue was? Glad you're sorted!

 

[InternetUser110100101]

As a Home-Connect customer of 4 years, I can tell you that Afrihosts network is ****. Since Afrihost bought over Home-Connect and started routing through their network, I have constant speed issues, disconnects, lag spikes and mass latency. They are terrible and due to Afrihosts involvement, I have put in termination for both my 100\100 links. I'm moving to Wirulink where they have a solid core network. In my 10 years dealing with Afrihost, I have never had a positive experience.