Afrihost Mobile Feedback

When you try get the eSIM does it ask for the RICA documents straight away? Cause I got the eSIM and just got a SMS that I have until tomorrow to upload my documents
It did when I tried to sign up last week.
 
It is supposed to be on "default,supl" into APN Type field.
Yes, I had to manually set it up that way. The configuration that Afrihost sends automatically when inserting the sim only uses "default"
 
I have received like 20 sms'es on Tuesday and Wednesday morning, an hour after another, saying "your new number xxx is in the process of being activated". No other sms'es received since then.

Also seem to be experiencing the same with my Tab S9 FE.

I also get the Occasional Flash SMS message that just says Please Restart Phone, but when I restart my Tablet nothing happens.

@AfriGuy Anything else that can be done from my side?
 
It has been about 30 minutes and still no sms.
I had to wait for an sms the following day. Around 1-2pm when I agreed the porting and connection lost on old sim occurred around 8-9pm. The new sim had activation problems and only between 3-4 am was I on the network . So yes it's a lengthy process
 

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I also have an existing account but times have changed and I no longer have proof of address (killed my telkom line last year) so RICA is going to be a headache.
If it does work I'll sign the whole family up - we all have them. Otherwise it's not worth the effort.
Proof of address can be almost anything. I’ve been using my Totalsports account for a while now.

Your entire family has Apple Watches with cellular, just in case, not even hooked up? Damn, Mr Moneybags over here.
 
Proof of address can be almost anything. I’ve been using my Totalsports account for a while now.

Your entire family has Apple Watches with cellular, just in case, not even hooked up? Damn, Mr Moneybags over here.
I’ve got nothing. By the time my area got postal service I’d already had everything, apart from Telkom, sent to a P.O. Box. The P.O. Boxes are gone now so I’m going to have to change everything eventually but I’m not going through all that effort for Afrihost.

The family’s watches are all Apple refurbished I picked up when we were in the US last year. Saved a bundle ;)
 
Had my sim card since Friday and it still isn't working, seems that no one at Afrihost can fix it.
 
Also seem to be experiencing the same with my Tab S9 FE.

I also get the Occasional Flash SMS message that just says Please Restart Phone, but when I restart my Tablet nothing happens.

@AfriGuy Anything else that can be done from my side?
Have you received a confirmation regarding the new sim? Please send me a PM with your email address linked to your account so I can get the team to be in contact with you.
 
I find it curious that AirMobile is entirely prepaid @AfriGuy .

Is the idea to entirely replace contract options with auto top-ups, or are contract options coming that are similar to the old Air packages?

Either way, AirMobile is amazing. Love you guys.
At the moment we only have top-up options so it will remain as it is until we get any updates. But we will keep you in the loop, and glad you enjoying the service.
 
Had my sim card since Friday and it still isn't working, seems that no one at Afrihost can fix it.
Please send me a PM with your contact number so I can investigate and advise here. We need to quickly resolve this for you.
 
I have received my sim but still says it's being shipped, Courier notified me that there was a duplicate order..
 
Also seem to be experiencing the same with my Tab S9 FE.

I also get the Occasional Flash SMS message that just says Please Restart Phone, but when I restart my Tablet nothing happens.

@AfriGuy Anything else that can be done from my side?

Yes, exactly what I am experiencing.
Jan from the support team has been in contact (yesterday) and said that the network/AirMobile team is looking into it.
 
I have received my sim but still says it's being shipped, Courier notified me that there was a duplicate order..
Can you please send me the contact number or your email address linked to the account via PM so I can be able to quickly investigate for you.
 
Yes, exactly what I am experiencing.
Jan from the support team has been in contact (yesterday) and said that the network/AirMobile team is looking into it.
Were you communicating with Jan via email or was this via phone call so I can be able to investigate and advise here?
 
Were you communicating with Jan via email or was this via phone call so I can be able to investigate and advise here?
We were communicating via email.

The ticket is #UGB-883-43690
The request from his side is APC-395-39078
 
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