Afrihost - Pure Fibre Feedback Thread Part 2

[AfriNatic]

Anyone else having issues on Frogfoot stellenbosch.

Basically went to poop around 7pm'ish. Basically the same as last weekend Sunday.

Hi

We are engaging with Frogfoot with regard to the ongoing intermittent connection for the Western and Eastern cape regions.

New Outage

Outage Title: Outage | CPT Aggregation region | Western and Eastern Cape | Degraded
Outage Ref(solid): FRG4552491
Impact Start Time: 2024-02-28 08:00:00
Impact: Degraded

Outage Update:
2024-02-28
-- All links terminating in CPT might experience increased latency, packet loss and slow speeds
-- T3, T4 and Core teams are currently investigating

 

[Dan C]

Hi

We are engaging with Frogfoot with regard to the ongoing intermittent connection for the Western and Eastern cape regions.

New Outage

Outage Title: Outage | CPT Aggregation region | Western and Eastern Cape | Degraded
Outage Ref(solid): FRG4552491
Impact Start Time: 2024-02-28 08:00:00
Impact: Degraded

Outage Update:
2024-02-28
-- All links terminating in CPT might experience increased latency, packet loss and slow speeds
-- T3, T4 and Core teams are currently investigating

Mine has been down since late yesterday (Frogfoot EL). Thought it was due to me upgrading which happened at the same time. Complete outage, not just degraded service.

 

[AfriNatic]

Mine has been down since late yesterday (Frogfoot EL). Thought it was due to me upgrading which happened at the same time. Complete outage, not just degraded service.

Hey

Please send me a dm with your email address so I can have a look for you

 

[midasza]

Any known issues - openserver Durban/Hillcrest area?

 

[ricardo_za]

Hello.

So we have received speed and price increases for the following FNOs:

Metrofibre



Octotel
Frogfoot and Frogfoot Air.
Emails are being sent out to the affected clients.


With Openserve, only the 50/25 Mbps package will be affected by a price increase. It is a change with Afrihost pricing only; the FNO has not implemented any changes, and clients should have received an email confirming the change.

just received an email stating my 50/50 openserve price will increase.......Did i miss additional info about other packages receiving price increase?

 

[abc98]

Also recieved email for 200/100 package price increase on openserve

 

[Mr Smooth]

Same, seems it’s across the board. R50 increase for the 100/50 for me.

 

[MakoPC]

Damn Openserve raising prices when they already the most expensive if I am correct...

 

[Brenvh]

R40 increase for me on 500/250 with webafrica :/

 

[Ninja]

Damn Openserve raising prices when they already the most expensive if I am correct...

afrihost raising prices early

 

[burn]

Now that Octotel users are paying the new prices, when can we expect the new speeds to begin?

 

[Zertop]

Hi AfriPeeps!

I see that the new package pricing has gone live, but it looks like the website isn't yet up-to-date with the changes (Octotel). Would it be possible to get that up-to-date so we can explore our upgrade/downgrade options?

 

[burn]

Hi AfriPeeps!

I see that the new package pricing has gone live, but it looks like the website isn't yet up-to-date with the changes (Octotel). Would it be possible to get that up-to-date so we can explore our upgrade/downgrade options?

Seems to be updated now: https://www.afrihost.com/fibre/provider/octotel

 

[Dan C]

Seems like although the REPs here respond, just like Frogfoot they actually don't give a **** if someone internet goes down for 3 days.

 

[Doom5003]

I'm currently on the 240dl/120ul, but this speed doesn't look right or am I missing something

 

[BCR]

I'm currently on the 240dl/120ul, but this speed doesn't look right or am I missing somethingView attachment 1669681

Looks like they've migrated you to the 60 / 30 package they sell for almost R600 (Frogfoot), if memory serves, so request a refund for the difference x the number of days they keep you stuck on the lower speeds.

EDIT - it's "only" a R300 difference per month !

 

[Doom5003]

Looks like they've migrated you to the 60 / 30 package they sell for almost R600 (Frogfoot), if memory serves, so request a refund for the difference x the number of days they keep you stuck on the lower speeds.

Isn't this something that Afrihost should fix on their side? Cause I'm with Frogfoot/Afrihost

 

[Doom5003]

You must certainly bring it to their attention, but the one rep here who nowadays handles most of the queries has been on leave - @Afrigirl

@AfriNatic is around, but seemingly less so it seems.

In the meantime, log a ticket in your profile (or however they handle fibre queries), so you have a reference to work with.

I've since amended my original post to include the difference/s between what you're getting + paying, plus screenshot ....

Afrihost - Pure Fibre Feedback Thread Part 2

Anyone else having issues on Frogfoot stellenbosch. Basically went to poop around 7pm'ish. Basically the same as last weekend Sunday. Hi We are engaging with Frogfoot with regard to the ongoing intermittent connection for the Western and Eastern cape regions. New Outage Outage Title...

mybroadband.co.za

Thanks I'll see if there's an option for queries on the app

 

[Doom5003]

Had a look myself, as I've still got a minimal product with them - presume you saw under Get Help that you can submit a ticket.

But I wouldn't leave it at that - work with the rep/s here and even their accounts dept (for possible refund) if they keep you on the wrong speeds paying for considerably higher ones ; that's like daylight robbery.

Ticket submitted, will give all the reps on here a DM tomorrow and hopefully have this sorted

 

[Dan C]

@Frogfoot Fibre
@AfriNatic

Any feedback ? Going into the 4th day of no internet now. FF came and left without a word about resolving my issue. I tried to phone them back , but they refused to answer my call.

Background - My connectivity dropped after I upgraded from 240/240 to 400/400