Afrihost - Pure Fibre Feedback Thread Part 2

SilverCode said:
My FrogFoot connection is a joke. I'm constantly having complete drop outs on the fibre line. Lights remain green on CPE but I lose all connectivity. I complained about it before in this thread and something was changed (something to do with the vlan) and it briefly resolved the issue, but it has been slowly coming back. Others in our complex are also constantly complaining about issues with their FrogFoot connections.

This is the last 7 days of packet loss. Every little spike is actually 100% loss of connectivity, but is only shown as a smaller spike because the % packet loss is averaged over a longer period.

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Hi.

Managed to get your account from @AfriNatic
I have requested a VLAN change with Frogfoot.
 
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Despite the rough start to the day, three things happened that made me happy:

1. Packet loss on frogfoot has been very good since 09:30 today (18 April) following what I assume was maintenance. This graph now tops off at something very small so that scary bar is almost certainly negligible.
2. frogfoot posted something publicly admitting things aren't perfect and they are planning mitigation steps.
3. I am getting sms alerts from Afrihost that "frogfoot is attending to a fault in my area" this is good for visibility and stops me from trying to escalate the issue further.

Very clear line from 09:30 up to time of this post.

1713477419539.png
 
Anyone in Pretoria having issues at night on Metrofibre. From around 6pm until 11pm dismal download speeds. I'm on a 250/250 package.
 
RonnieZA said:
Anyone in Pretoria having issues at night on Metrofibre. From around 6pm until 11pm dismal download speeds. I'm on a 250/250 package.
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Sound like there might be some congestion.

Did we log this for you? If not let's start there. Sone us some tests and trace routes lets log it and if we don't get anywhere we will escalate it.
 
AfriNatic said:
Sound like there might be some congestion.

Did we log this for you? If not let's start there. Sone us some tests and trace routes lets log it and if we don't get anywhere we will escalate it.
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Hi @AfriNatic @Afrigirl

I have been having the exact same problem for over 3 weeks now.
I have a 400mbs Fiber line. From 6pm until 11pm the speed goes down to 4mbs if I am lucky. (weekdays and Weekends). I have spent almost 2 weeks everyday with Afrihost customer support. Metrofibre keeps refusing the evidence, without explanation. I have sent them evidence 2 times already, they are requesting a 3rd at the moment.

After 2 weeks I am no closer to finding out what the problem is, never mind a actual solution.
Any help would be great.
 
MartinVDS said:
Hi @AfriNatic @Afrigirl

I have been having the exact same problem for over 3 weeks now.
I have a 400mbs Fiber line. From 6pm until 11pm the speed goes down to 4mbs if I am lucky. (weekdays and Weekends). I have spent almost 2 weeks everyday with Afrihost customer support. Metrofibre keeps refusing the evidence, without explanation. I have sent them evidence 2 times already, they are requesting a 3rd at the moment.

After 2 weeks I am no closer to finding out what the problem is, never mind a actual solution.
Any help would be great.
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Hi.

Please share the ticket reference from MFN.
 
Afrigirl said:
Hi.

Please share the ticket reference from MFN.
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Hi, thank you
Metrofibre ticket, 238218. Seems Metrofibre rejected my test results again, as they are asking me to do the tests now for the 3rd time.
 
MartinVDS said:
Hi, thank you
Metrofibre ticket, 238218. Seems Metrofibre rejected my test results again, as they are asking me to do the tests now for the 3rd time.
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Thank you.

Are you on a call or chat with Support now?
 
Just want to say thankyou to Afrihost. I ordered a package upgrade today and 2 hours later it was done with zero downtime. I know it may have just been a simple configuration, but credit must be given where it is due.
 
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AfriNatic said:
Sound like there might be some congestion.

Did we log this for you? If not let's start there. Sone us some tests and trace routes lets log it and if we don't get anywhere we will escalate it.
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I'll do some testing tonight. It happened before as it seems you don't have enough capacity on Metro to handle all the traffic. This was from someone I know at Metro Fibre.
 
RonnieZA said:
I'll do some testing tonight. It happened before as it seems you don't have enough capacity on Metro to handle all the traffic. This was from someone I know at Metro Fibre.
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Thank you.

I have located your account. Asking MFN to check.
 
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New Outage

Outage Title: Outage | CPT + PLZ | Regional | Subset | Intermittent
Outage Ref(solid): FRG4908116
Impact Start Time: 2024-04-24 09:15:00
Impact: Intermittent

Outage Update:
2024-04-24
-- Logged to L1 Vendor
-- Vendor team enroute to Leeubos to investigate
 
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