- Jan 28, 2019
I get this can be frustrating, I feel your pain. My rage levels have almost caused me to have a stroke in the past due to lack of real human communication BUT The reason they ask you to run it more than once is so they can populate more data to figure out where and how exactly the latency issues or drop in speed is caused, ie whether there is a routing issue, or line issue or hardware related. They can't tell all that off one or two tests.3rd week into this issue and many of the same requested tests later. I get asked to run them again....
You guys have missed the plot multiple times now. Been patient but clearly your support only reads the last message and not the ticket thread. Honestly starting to feel like an automated message
Thanks Afrihost but I'm out
I did this when I was with SuperSonic, except, they never asked me to run any of the tests I compiled, I did it, everyday, for two weeks, to show them there is an issue(they just asked for my broadband speedtests)_ I used ping plotter, traceroutes in cmd, Many Test.org, various looking glass ect.
I even asked Openserve to test the line and let me know if there is an issue. Openserve, who is not suppose to deal with me directly, heard my plight and came to the table very quickly and went above and beyond, I was so shocked and impressed with the level of service they gave me.
I replaced all my network hardware, then sent it all the data to Supersonic, hoping they will see there is a possible routing issue like I said I suspect there is(amongst alleged congestion)... Anyway, in any difficult situation, even in life, the more data troubleshooting populates, the better chance you have to sort out the issue
BUT I feel your pain, I get the frustration, esp when any isp takes forever to get back to you. I know that Afrihost has been flooded in the last two weeks or so with an influx of new queries and signups on a host of services, they did openly admit they are a bit behind but are working hard to catch up. I appreciate the honesty tbh, its more than other ISPs give, but at some point, we need to reach a place where things like this are handled better.
*improvise, adapt, overcome*