Afrihost - Pure Fibre Feedback Thread

WaltonsZA · Feb 26, 2020

I get same ms in wow to EU servers as a US server don't know what is wrong.

Hype · Feb 26, 2020

WaltonsZA said:
I get same ms in wow to EU servers as a US server don't know what is wrong.

Sadly same thing here, then you get the usual scripted replies. Nothing is wrong, check your FNO, Are you using a wired connection ... their intl routing is absolute rubbish of late. Getting any help is more unreliable than eskoms power grid. Cant blame broken cables now, Cool Ideas are getting proper pings to EU, while we sitting at 230+

WaltonsZA · Feb 26, 2020

Yes on wired connection. I know it is not only me because friend that is with Afrihost on TT connect and I am Vuma are having same problem of 240ms+ to EU, while others are sitting on line 160-170ms.

wingnut771 · Feb 26, 2020

VegOtter said:
Sigh, @AfriMan @AfriFella and @AfriGuy

So 3-4 days now, no response and PUBG latency is still absolute rubbish. Is this a permanent thing or are you guys actually going to do something about it. It seems like it affects any gaming service hosted on AWS.

weird, i get "normal" results to that ip:

and yet crap to this ip:

Hype · Feb 26, 2020

WaltonsZA said:
Yes on wired connection. I know it is not only me because friend that is with Afrihost on TT connect and I am Vuma are having same problem of 240ms+ to EU, while others are sitting on line 160-170ms.

I am now using my phone as a hotspot and thats a trillion times better, sad are the days that lte is better than fibre ...

VegOtter · Feb 26, 2020

VegOtter said:
Sigh, @AfriMan @AfriFella and @AfriGuy

So 3-4 days now, no response and PUBG latency is still absolute rubbish. Is this a permanent thing or are you guys actually going to do something about it. It seems like it affects any gaming service hosted on AWS.

And magically a few hours later when myself and probably most everyone else are going to bed, it magically fixes itself. This instability is just not ayoba.
If this keeps up then the next move is obvious...

svenh · Feb 27, 2020

No response from AH?

topdog · Feb 27, 2020

topdog said:
@AfriMan, @AfriFella, @AfriGuy Am getting <= 20Mbps on a 200Mbps line.

Speedtest by Ookla - The Global Broadband Speed Test

Use Speedtest on all your devices with our free desktop and mobile apps.

www.speedtest.net

Your support people insist on going round in circles asking me the most novice of questions. Can you please get someone more knowledgeable to look at my support ticket #HTJ-707-90675

@AfriMan, @AfriFella, @AfriGuy 4 days and counting with no response from you.

Your support is still giving me the same bs answers. The latest is:

I studied the traceroutes and I found that this high latency occurs outside of our network and unfortunately we do not have any control of the routers that are outside our network. These ping rates are high because the servers are overseas and these rates are expected.

Are your support people for real ? Am i supposed to smile and go on with 5% of line speed
for international ?

Loppas · Feb 27, 2020

@topdog

It looks like a fibre network/line issue that you have there with that speed and not AH, but it is terrible support if they haven't responded to you in 4 days about it.

Phinix · Feb 27, 2020

I see the ping to EU servers has gone from 170ms to 230ms for the whole day.
A great network you have here AH.

jurkrit · Feb 27, 2020

Connection on my side keeps on dropping.....

cavedog · Feb 27, 2020

Phinix said:
I see the ping to EU servers has gone from 170ms to 230ms for the whole day.
A great network you have here AH.

Do you have an IP for me to test and to compare?

cavedog · Feb 27, 2020

VegOtter said:
Sigh, @AfriMan @AfriFella and @AfriGuy

So 3-4 days now, no response and PUBG latency is still absolute rubbish. Is this a permanent thing or are you guys actually going to do something about it. It seems like it affects any gaming service hosted on AWS.

Are you still struggling?

Phinix · Feb 27, 2020

cavedog said:
Do you have an IP for me to test and to compare?

195.82.50.47

normally 170ms on AH

cavedog · Feb 27, 2020

Phinix said:
195.82.50.47

normally 170ms on AH

What game is that if I may ask?

Yes Telkom transit hands over to Cogent and then it goes to Telia so that is likely their network. There is something broken on that link that is out of Afrihost control. You will likely find that using a VPN will fix the issue and that would be because they use a different transit provider than Cogent so the traffic travels a different path than the current one. Does not mean that the issue is on Telkom or Afrihost side though. If Telkom maybe used telia direct or another path it might be fixed. Something likely broke hence this new routing.

General EU routing is pretty good currently with 165ms to London stable and 185ms to Amsterdam. Maybe not the best to Amsterdam but reasonable.

Pho3nix · Feb 27, 2020

Having a bit of an issue with my locally hosted email addresses. Seems I can only connect to it when I’m on a VPN.

Anyone else having the same issues?

ShakeelH · Feb 27, 2020

Phinix said:
195.82.50.47

normally 170ms on AH

Yeah I get the same as you

ShakeelH · Feb 27, 2020

cavedog said:
What game is that if I may ask?

Yes Telkom transit hands over to Cogent and then it goes to Telia so that is likely their network. There is something broken on that link that is out of Afrihost control. You will likely find that using a VPN will fix the issue and that would be because they use a different transit provider than Cogent so the traffic travels a different path than the current one. Does not mean that the issue is on Telkom or Afrihost side though. If Telkom maybe used telia direct or another path it might be fixed. Something likely broke hence this new routing.

General EU routing is pretty good currently with 165ms to London stable and 185ms to Amsterdam. Maybe not the best to Amsterdam but reasonable.

View attachment 792137

What VPN do you recommend and which route?

cavedog · Feb 27, 2020

ShakeelH said:
What VPN do you recommend and which route?

Well you can't go wrong with Cloudflare Warp. It's free. They have local peering points and they usually have the best routing because they have a ton of money. That said any VPN should do and if you want to be 100% sure then any VPN that has a server in London and in LINX.

Cloudflare Warp

Phinix · Feb 27, 2020

cavedog said:
What game is that if I may ask?

Yes Telkom transit hands over to Cogent and then it goes to Telia so that is likely their network. There is something broken on that link that is out of Afrihost control. You will likely find that using a VPN will fix the issue and that would be because they use a different transit provider than Cogent so the traffic travels a different path than the current one. Does not mean that the issue is on Telkom or Afrihost side though. If Telkom maybe used telia direct or another path it might be fixed. Something likely broke hence this new routing.

General EU routing is pretty good currently with 165ms to London stable and 185ms to Amsterdam. Maybe not the best to Amsterdam but reasonable.

View attachment 792137

It's Final Fantasy 14.
It's at 160/170 on vox, which is what it was with AH.
And yea i always run a vpn for this game specifically as it helps with packet loss that occurs without it.

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