- Jul 28, 2011
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Other okes still working there, or different department etc? Afriguy, Afriman, Afrifella?
Lekker... Gian needs to move those offices to Cape Town.. Bring it to Camps Bay lolEveryone still there they just shifted to Social media. So I'm dedicated to Mybroadband only for now. I do try and keep an eye on the other rep accounts to make sure there isn't any missed queries.
Yes the new cost will ONLY apply if you decide to keep the service at the current speed.
You will be able to confirm this by looking at the new invoices that get generated. It will show the discounts that have been applied.
We ran a trial for quite some time before the emails were sent out today. Billing has not failed once yet so I'm confident the billing is correct. You can always pull an account history in clientzone to confirm.
Haven't got a credit yet, at least not that I can see.The old invoice would have been credited already due to the changes. Only 1 invoice will be due.
Why not update your network status page?We are aware of the ongoing issues with packet loss and intermittent connections on Octotel. We have been working with Octotel to resolve these intermittent connection and packet loss issues.
They bind by mac address last i recall so you will need a ticket etc for them to unbind it@AfriNatic
Hi, so internet went down about 30min after I did the free speed upgrade. I see now the IP has changed to some weird IP, it was on the 165.73.54 range but now its on some 102.182.228 range and it wont work with my router, doesnt pull the IP from your DHCP servers.
Im currently connecting to the CPE directly with my laptop and its working.
If i take the IP and gateway and put it in my router under static it doesnt work.
edit. Ok, I saw the upgrade offer on the app. Thanks.Nope most FNO qualify for the free doubles speeds. This is a promo Afrihost is running so we can call it an Afrihost exclusive.
The new price is generated by the system but if you opt in to the promo the price is discounted so you will not be charged the new price unless you keep it after January 2021.
It's free and if you have been charged more than your normal price something went wrong that we need to look into.