Afrihost - Pure Fibre Feedback Thread

[skylink]

So now its the 1st of July, why am I paying for 100/100 and still on 50/50 ? Get your act together. Afrihost

 

[DARK_SETH]

So now its the 1st of July, why am I paying for 100/100 and still on 50/50 ? Get your act together. Afrihost

@AfriNatic same here. Still 50/50

 

[DarkImpact]

I was on the 100/10 package. ClientZone reflects my new packages as 200/200. Yesterday my upload speeds increased to 100 but download remained at 100. Now it seems I am on 100/100. Meh.

 

[Crowley]

My upgrade also not reflecting

 

[Rickster]

Same, bummer.

:|

 

[DARK_SETH]

Afrihost support tells me nothing is wrong. They must be ****img blind!!

 

[w1tw0lf]

Got this from whatsapp support:

Vuma is only running script today , It will be increased Please allow upto 72 working hours

 

[waynehooper]

Vuma Beacon Bay - upload speed now 200 (1000/200)

 

[sand_man]

Vuma Norwood also! I must admit, that does make me a little hard!!

 

[DARK_SETH]

Got this from whatsapp support:

Vuma is only running script today , It will be increased Please allow upto 72 working hours

No dont agree. 4 out of 10 people i game with already on new speeds. They feeding you lies

 

[AfriNatic]

Hi,

If you have not received the new speeds yet drop me a pm let me see what the line speed is at currently.

 

[8-BALL]

Got this from whatsapp support:

Vuma is only running script today , It will be increased Please allow upto 72 working hours

Wow 72 working hours, at an 8 hour day, that is 9 days...

 

[DARK_SETH]

Hi,

If you have not received the new speeds yet drop me a pm let me see what the line speed is at currently.

Pm sent

 

[skylink]

Funny how when the speed must go down the script runs in seconds and when the speed must go up it takes 72 Working hours ? BS Well if its going to take that long why did you not get it started 9 days ago

 

[DARK_SETH]

Funny how when the speed must go down the script runs in seconds and when the speed must go up it takes 72hours ? BS

Yes. I call BS

 

[AfriNatic]

We have noticed that lines are being moved to the wrong speed profiles.

We are engaging with Vuma on the matter.

100/10 is being moved to 100/100 instead of 200/200 as indicated by Vuma.

 

[DARK_SETH]

We have noticed that lines are being moved to the wrong speed profiles.

We are engaging with Vuma on the matter.

100/10 is being moved to 100/100 instead of 200/200 as indicated by Vuma.

My 50/5 is now 50/50. Afrihost portal shows 100

 

[AfriNatic]

My 50/5 is now 50/50. Afrihost portal shows 100

We have been briefed by the Ops team on why this is happening.

Afrihost has a different plan change to what Vumatel indicated.

Clients on 100/10 only gets moved to 100/100 on Vumatel side but Afrihost with the price changes we announced thought it's better to move clients to 200/200 as that offers better value for money.

We are working on a way with Dev to submit regrade orders via the API for these clients to be regraded to the correct package.

 

[DARK_SETH]

Finally

 

[Hype]

Started with the upgrades last night at around 9:00 it seems. Had a few hours of bonus speed before it was locked to the 200mbit by around 11:50. Smooth process, link didnt go down at all.