Afrihost - Pure Fibre Feedback Thread

[AfriNatic]

Neighbours are also complaining so maybe an openserve issue

The fault has already been auto logged by Openserve due to traffic drops on the ISAM.

 

[charlieharper]

The fault has already been auto logged by Openserve due to traffic drops on the ISAM.

View attachment 1230980

Thanks for the feedback. Hopefully it's up and running again soon.

 

[charlieharper]

just came back on boys!

 

[Aghori]

@AfriNatic

Quick question - My dad's fiber from Vuma Reach through you guys is up and running and he's 200% happy with it.

Do you do the usual debit order every month via clientzone and added credit/debit card, or is there a manual payment method? I'm hearing conflicting statements from some people.

 

[Jaseyyxx]

@AfriNatic

Quick question - My dad's fiber from Vuma Reach through you guys is up and running and he's 200% happy with it.

Do you do the usual debit order every month via clientzone and added credit/debit card, or is there a manual payment method? I'm hearing conflicting statements from some people.

Debit via payfast

 

[Vuilhaas]

The prices of all products on Vumatel have increased (according to the Afrihost app). Did Afrihost send any notification of this?

 

[AfriNatic]

@AfriNatic

Quick question - My dad's fiber from Vuma Reach through you guys is up and running and he's 200% happy with it.

Do you do the usual debit order every month via clientzone and added credit/debit card, or is there a manual payment method? I'm hearing conflicting statements from some people.

Morning,

Payments are via payfast and is linked to the card you made the payment on. Payments are done on the 1st of each month.

Please see the is help article on how to update the payment details linked to your Vuma Reach service.

How to manage your VumaReach PayFast payment details | The Help Centre

Manage your banking and credit card details on the PayFast system for all your Vuma Reach payments

help.afrihost.com

 

[AfriNatic]

The prices of all products on Vumatel have increased (according to the Afrihost app). Did Afrihost send any notification of this?

Prices has increased for new clients signing up. For existing clients we will send a communication soon informing of the price increase from the 1st of March.

 

[Go†h_Li†e°²]

Afrihost / Octotel down in Harfield village / Claremont area...

 

[AfriNatic]

Afrihost / Octotel down in Harfield village / Claremont area...

Hi,

We are getting reports of connection issues but nothing is confirmed as yet.

Please drop me a pm with your email so I can assist.

 

[Go†h_Li†e°²]

Hi,

We are getting reports of connection issues but nothing is confirmed as yet.

Please drop me a pm with your email so I can assist.

It's all over the neighborhood groups, MWEB sent SMS to their clients already informing them of an issue...

 

[AfriNatic]

It's all over the neighborhood groups, MWEB sent SMS to their clients already informing them of an issue...

We just received confirmation for Claremont and Kenilworth about an outage.

 

[Go†h_Li†e°²]

I see you guys updated your Network status page.
To note it says medium impact, but peeps are completely down.
Ont's are showing PON/ALM down.

Seems like Rondebosch is also down.

 

[AfriNatic]

I see you guys updated your Network status page.
To note it says medium impact, but peeps are completely down.
Ont's are showing PON/ALM down.

Seems like Rondebosch is also down.

The impact severity is determine by how many clients are affected in the area. If more than one FNO and area has an issue in a wide area we will add a high impact notice.

 

[mathebus]

@AfriNatic Does Afrihost offer business fibre? for a small business of about 8-10 people? FNO Octotel

 

[AfriNatic]

@AfriNatic Does Afrihost offer business fibre? for a small business of about 8-10 people? FNO Octotel

Hi,

We do not offer FTTB and with Octotel they would not allow an FTTH order if it's a business. If you have Openserve coverage we can do an FTTH order for you?

 

[Go†h_Li†e°²]

Apparently it's a "medium" cable break in Rondebosch affecting everyone downstream ...

 

[mathebus]

Hi,

We do not offer FTTB and with Octotel they would not allow an FTTH order if it's a business. If you have Openserve coverage we can do an FTTH order for you?

Its for a friend that has office in Wynberg, so the only FNO is Octotel. Not sure if this is the right place then but how does a person get fibre for the business then? Do you just take it out in an individuals name from Afrihost or go to a different ISP that offers FTTB?

 

[AfriNatic]

Its for a friend that has office in Wynberg, so the only FNO is Octotel. Not sure if this is the right place then but how does a person get fibre for the business then? Do you just take it out in an individuals name from Afrihost or go to a different ISP that offers FTTB?

We only do FTTH so if they should signup for fibre with us it would be on an idividuals name but can specify the company details and have addition details linked if someone else would be calling in for support.

Unfortunately we don't do FTTB at all.

Please speak to @PBCool @CoolChick or @TheRoDent and they can assist with an FTTB option.

 

[Vuilhaas]

Prices has increased for new clients signing up. For existing clients we will send a communication soon informing of the price increase from the 1st of March.

Thanks. Does the increase apply to existing customers who upgrade?