Afrihost - Pure Fibre Feedback Thread

[AfriNatic]

Lets just say I am sick with the customer service from afrihost. Was so excited to get afrihost at my new place because I had them at my previous premises.....been waiting since March 16 for a 10 meter cable to be installed from the box outside my apartment to the Router in my office

Hi,

Can you please send me a pm with your email address so I can have a look?

 

[S.Claus]

@AfriNatic I'm getting random ping spikes and packet loss in Apex Legends (up to the point I freeze). Would appreciate it if you could have a look.

 

[AfriNatic]

@AfriNatic I'm getting random ping spikes and packet loss in Apex Legends (up to the point I freeze). Would appreciate it if you could have a look.
View attachment 1307518

Hi,

This could possibly be due to google issues but we would need a trace route to see where the latency spikes starts.

 

[KillerOnDrugX]

Getting major packet loss right now, could it be related to a line upgrade I've requested?

 

[KillerOnDrugX]

Getting major packet loss right now, could it be related to a line upgrade I've requested?

 

[wingnut771]

Getting major packet loss right now, could it be related to a line upgrade I've requested?

Must be:

 

[AfriNatic]

View attachment 1308008

Looks like this loss is from you to the OLT ot from the OLT to IPC before the traffic is handed over to us.

 

[KillerOnDrugX]

Looks like this loss is from you to the OLT ot from the OLT to IPC before the traffic is handed over to us.

It started after I got the message for the line upgrade. What should I do?

EDIT: WARP helps with the packet loss

 

[AfriNatic]

It started after I got the message for the line upgrade. What should I do?

EDIT: WARP helps with the packet loss

Drop me a pm with your email again so I can log it.

It's unlikely to be related to the package change.

 

[KillerOnDrugX]

Drop me a pm with your email again so I can log it.

It's unlikely to be related to the package change.

I forgot to send a message before leaving but the packet loss stopped after the upgrade completed. Idk if it was a coincidence or not but i'm glad it stopped

 

[Rouxenator]

Down in Welgevonden, Frogfoot

 

[Aquiva]

Down in Mossel Bay as well Frogfoot!

 

[Rouxenator]

Any updates?

 

[Scooby_Doo]

Frogfoot, I got an error on my router "your isps dhcp does not function properly "

Capetown southern subs.

 

[AfriNatic]

We are investigating a possible outage.

Looks like our Main CPT Vlan is down.

Please pm me your email address so I can have a look.

 

[ny152]

FrogFoot also down in PE it seems. All green lights on the ONT but no IP address is being assigned to the router. Will pm my email address

 

[AfriNatic]

Thanks for all the messages.

We are are busy investigating with Frogfoot.

We are experiencing very high number of support requests and my inbox has lit up. I will respond to everyone asap.

Apologies for the issues

 

[aggressiveGrey]

Cape Town, Deep South.. Snail pace internet, can't even run a speedtest

On frogfoot as well

Microsoft Windows [Version 10.0.19043.1706]
(c) Microsoft Corporation. All rights reserved.

C:\Users\>tracert google.com
Unable to resolve target system name google.com.

C:\Users\>tracert afrihost.com

Tracing route to afrihost.com [104.20.31.244]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.3.1
2 2 ms 1 ms 1 ms 102.182.140.1
3 2 ms 2 ms 2 ms 100.127.2.153
4 * * * Request timed out.
5 9 ms 3 ms 3 ms cloudflare.ixp.capetown [196.60.70.198]
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * ^C
C:\Users\>tracert google.com

Tracing route to google.com [172.217.170.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.3.1
2 2 ms 2 ms 2 ms 102-182-140-1.ip.afrihost.capetown [102.182.140.1]
3 3 ms 2 ms 2 ms 100.127.2.153
4 * * * Request timed out.
5 * * * Request timed out.
6 21 ms 21 ms 20 ms 72.14.216.130
7 21 ms 22 ms 21 ms 172.253.65.161
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

[AfriNatic]

Cape Town, Deep South.. Snail pace internet, can't even run a speedtest

On frogfoot as well

Hi,

The main Frogfoot vlan is causing issues and clients is continuously sending DHCP request causing a flood. We are investigating with Frogfoot ME and Noc team.

 

[AfriNatic]

Thanks for all the messages.

We are are busy investigating with Frogfoot.

We are experiencing very high number of support requests and my inbox has lit up. I will respond to everyone asap.

Apologies for the issues

The issue is now resolved.

We are monitoring.