Afrihost - Pure Fibre Feedback Thread

AfriNatic

Afrihost Rep
Company Rep
Joined
Nov 18, 2016
Messages
6,836
Lets just say I am sick with the customer service from afrihost. Was so excited to get afrihost at my new place because I had them at my previous premises.....been waiting since March 16 for a 10 meter cable to be installed from the box outside my apartment to the Router in my office

Hi,

Can you please send me a pm with your email address so I can have a look?
 

S.Claus

Expert Member
Joined
Nov 14, 2017
Messages
1,730
@AfriNatic I'm getting random ping spikes and packet loss in Apex Legends (up to the point I freeze). Would appreciate it if you could have a look.
Screenshot 2022-05-12 at 15.15.45.png
 

KillerOnDrugX

Well-Known Member
Joined
Mar 14, 2019
Messages
246
Drop me a pm with your email again so I can log it.

It's unlikely to be related to the package change.
I forgot to send a message before leaving but the packet loss stopped after the upgrade completed. Idk if it was a coincidence or not but i'm glad it stopped
 

Scooby_Doo

Executive Member
Joined
Sep 4, 2005
Messages
8,801
Frogfoot, I got an error on my router "your isps dhcp does not function properly "

Capetown southern subs.
 

AfriNatic

Afrihost Rep
Company Rep
Joined
Nov 18, 2016
Messages
6,836
We are investigating a possible outage.

Looks like our Main CPT Vlan is down.

Please pm me your email address so I can have a look.
 

ny152

Active Member
Joined
Apr 17, 2014
Messages
41
FrogFoot also down in PE it seems. All green lights on the ONT but no IP address is being assigned to the router. Will pm my email address
 

AfriNatic

Afrihost Rep
Company Rep
Joined
Nov 18, 2016
Messages
6,836
Thanks for all the messages.

We are are busy investigating with Frogfoot.

We are experiencing very high number of support requests and my inbox has lit up. I will respond to everyone asap.

Apologies for the issues
 

aggressiveGrey

Senior Member
Joined
Nov 11, 2013
Messages
526
Cape Town, Deep South.. Snail pace internet, can't even run a speedtest

On frogfoot as well

Microsoft Windows [Version 10.0.19043.1706]
(c) Microsoft Corporation. All rights reserved.

C:\Users\>tracert google.com
Unable to resolve target system name google.com.

C:\Users\>tracert afrihost.com

Tracing route to afrihost.com [104.20.31.244]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.3.1
2 2 ms 1 ms 1 ms 102.182.140.1
3 2 ms 2 ms 2 ms 100.127.2.153
4 * * * Request timed out.
5 9 ms 3 ms 3 ms cloudflare.ixp.capetown [196.60.70.198]
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * ^C
C:\Users\>tracert google.com

Tracing route to google.com [172.217.170.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.3.1
2 2 ms 2 ms 2 ms 102-182-140-1.ip.afrihost.capetown [102.182.140.1]
3 3 ms 2 ms 2 ms 100.127.2.153
4 * * * Request timed out.
5 * * * Request timed out.
6 21 ms 21 ms 20 ms 72.14.216.130
7 21 ms 22 ms 21 ms 172.253.65.161
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
 

AfriNatic

Afrihost Rep
Company Rep
Joined
Nov 18, 2016
Messages
6,836
Thanks for all the messages.

We are are busy investigating with Frogfoot.

We are experiencing very high number of support requests and my inbox has lit up. I will respond to everyone asap.

Apologies for the issues

The issue is now resolved.

We are monitoring.
 
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