Afrihost - Pure Fibre Feedback Thread

[mikewazar]

It looks like a copy of the original mail that is resend and not the actual password if that has been changed.

The actual password is thus stored in plaintext in emails... somewhere?

 

[ADrunkTeddyBear]

No issues

But did you guys do something to Reach in KZN?

Getting 112-110mbps (peak hours as well) on speed tests now

Before, on good day, ill get 93-95mbps (incl on a wired network)

Really impressed @AfriNatic and team!

 

[VegOtter]

Hi @AfriNatic

Is there some sort of issue with transit between Durban and Johannesburg. I'm getting terrible latency and packet loss to Escape from Tarkov servers. Included an ping plotter screenshot.

 

[AfriNatic]

Hi @AfriNatic

Is there some sort of issue with transit between Durban and Johannesburg. I'm getting terrible latency and packet loss to Escape from Tarkov servers. Included an ping plotter screenshot.

We are investigating an NLD failure between JHB and DUR.
Updates to follow.
Apologies for the issues.

 

[Sicarius404]

Hi @AfriNatic

Is something currently wrong with Vuma Villages in Alberton


Seeing some heavy packet loss at the moment

 

[William1102]

Anyone having issues from Durban to JHB sites ?

 

[KillerOnDrugX]

Anyone having issues from Durban to JHB sites ?

Yeah local is crap again..

 

[William1102]

Yeah local is crap again..

It’s weird only Certain things are broken , Netflix works perfect Disney+ is broken , Zoom calls failing YouTube as well , first time I’ve had an issue

 

[AfriNatic]

Anyone having issues from Durban to JHB sites ?

Yeah local is crap again..

Hi,

We are experiencing a couple of major NLD outages. We are running on backup of backup NLD's which is now severely congested.

Apologies for the issues. We are working on rerouting.

 

[KillerOnDrugX]

It’s weird only Certain things are broken , Netflix works perfect Disney+ is broken , Zoom calls failing YouTube as well , first time I’ve had an issue

I mostly notice it on Discord. Disney+ has been perfect this whole time though, all I've been doing on account of the weather haha

 

[HumanShield]

So I've had a weird outage. PON light solid green. Account details correct in the router but PPPoE shows offline. Got on with support yesterday and the line was "audited" and it returned back to normal. Earlier today same thing. The connection just died. Got on the support chat and the guy first said it was the line, then when I tried a Vox account it worked without any problem. So clearly not the line. Then I was told it's not just me and the engineers are aware of the problem and there was nothing that he could do to fix the problem. Anyone else with the same issue?

 

[Vengeful]

Twitch unwatchable, Youtube those issues still not sorted, Discord is not great.

 

[ADrunkTeddyBear]

Random ping spikes throughout the day.

 

[blowdart18]

Centurion Openserve with Afrihost has been down since about 12ish, service still not restored barely able to do much on my line.

 

[e4et]

Centurion Openserve with Afrihost has been down since about 12ish, service still not restored barely able to do much on my line.

Same here. Boksburg area.
Afrihost on frogfoot.
Woke up with no internet and still down.

 

[KillerOnDrugX]

Afrihost seems to be having a lot of problems

 

[Frogfoot Fibre]

Same here. Boksburg area.
Afrihost on frogfoot.
Woke up with no internet and still down.

Good day. Thank you for your message. Please note that we are experiencing an outage in your area. Please find updates below:
-- Logged to Layer 1 vendor
-- Techs notified
-- ETA 45 min
-- Techs are at the node testing
-- A replacement power meter is on the way ETA 18.00
-- Vendor tested full distance with no fault, the team advised they have to test from the client end.
-- Vendor team and Frogfoot maintenance to meet on site at 2022-05-22 08:00 as site access is restricted after hours.

Further feedback will be provided once we have an update.

 

[e4et]

Good day. Thank you for your message. Please note that we are experiencing an outage in your area. Please find updates below:
-- Logged to Layer 1 vendor
-- Techs notified
-- ETA 45 min
-- Techs are at the node testing
-- A replacement power meter is on the way ETA 18.00
-- Vendor tested full distance with no fault, the team advised they have to test from the client end.
-- Vendor team and Frogfoot maintenance to meet on site at 2022-05-22 08:00 as site access is restricted after hours.

Further feedback will be provided once we have an update.

Thanks for the update, hope they can resolve the issue.

 

[AfriNatic]

So I've had a weird outage. PON light solid green. Account details correct in the router but PPPoE shows offline. Got on with support yesterday and the line was "audited" and it returned back to normal. Earlier today same thing. The connection just died. Got on the support chat and the guy first said it was the line, then when I tried a Vox account it worked without any problem. So clearly not the line. Then I was told it's not just me and the engineers are aware of the problem and there was nothing that he could do to fix the problem. Anyone else with the same issue?

Centurion Openserve with Afrihost has been down since about 12ish, service still not restored barely able to do much on my line.

Hi,

Apologies for the issues experienced.

We had some radius server issues which should be resolved now.

 

[AfriNatic]

View attachment 1313382

Random ping spikes throughout the day.

Afrihost seems to be having a lot of problems

View attachment 1313400

Hi,

The route seems much more stable today. We are still facing some issues with certain routes and working with the vendors on the issues.