Afrihost Pure VOIP

Brian_G said:
@Afrigirl - new problem, I presume related to my "repair" :mad:

We now have only a 2c balance, can't make any calls!!

Please fix! Urgently!
Should probably be well over R100 credit in there !
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Hi.

Checking.

The usage graph has been reported to the team for checking. We should be able to read the past usage from there.
 
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Afrigirl said:
Hi.

Checking.

The usage graph has been reported to the team for checking. We should be able to read the past usage from there.
Click to expand...

I logged in and checked in case there was any accidental long call or something - nothing seen in the call log. So must be a new error. Especially since we've just had a new month start, that should have added R50.

If I'm not here to do so directly, thanks for the help in advance.
 
Brian_G said:
I logged in and checked in case there was any accidental long call or something - nothing seen in the call log. So must be a new error. Especially since we've just had a new month start, that should have added R50.

If I'm not here to do so directly, thanks for the help in advance.
Click to expand...
Adding up the call time from Feb and March, they sum up to R83.68
We'll confirm once the usage graph is working.
 
Brian_G said:
This is taking unacceptably too long - kindly accelerate to senior management.
Click to expand...

I have just received feedback; There was an issue with VoIP allocations.
Our Development team is working on the fix. I'll advise you as soon as it has been corrected.
 
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Afrigirl said:
Here is the reference: XXX-XXX-XXXXX.

I have just received feedback; There was an issue with VoIP allocations.
Our Development team is working on the fix. I'll advise you as soon as it has been corrected.
Click to expand...

Thanks, your personal help has been appreciated.


1. Please remove the reference number from your last post - should be sent by PM only.

2. Please ask the team to ensure that ALL POSSIBLE sources of phone calls (in other words not just MTN) have been checked and confirmed as now working with my number.
 
Brian_G said:
2. Please ask the team to ensure that ALL POSSIBLE sources of phone calls (in other words not just MTN) have been checked and confirmed as now working with my number.
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Telviva confirmed that they do not see any routing issues on their end.
You should be able to make and receive calls from any other network outside of Afrihost.

Are you still experiencing issues with calls?
 
Afrigirl said:
Telviva confirmed that they do not see any routing issues on their end.
You should be able to make and receive calls from any other network outside of Afrihost.

Are you still experiencing issues with calls?
Click to expand...

The request was cautionary, considering how Afrihost has messed up some very basic VOIP setups here. We are not aware of any other problems with others trying to reach us.

We are still unable to make any calls, so presume we're waiting for that re your development team.
 
@Afrigirl Are there any reported issues? I've got phones with no incoming calls. It just rings for the caller but the Yealink phones being used do not ring.
Outbound calls do work.
Two Yealink T46S devices signed into the same account.
 
killerbyte said:
@Afrigirl Are there any reported issues? I've got phones with no incoming calls. It just rings for the caller but the Yealink phones being used do not ring.
Outbound calls do work.
Two Yealink T46S devices signed into the same account.
Click to expand...
Hi.

There are no known issues on calls.
Please drop me a PM with the number in question.
 
So a whole week of this not being able to call out. (Preceded by a week of the earlier fault, nog al.)

And no further feedback.... yes, I know the development team must be working on software and that takes time, but you have to keep the customer informed!

They really couldn't bypass this, or put some fresh money in the account?? How many people are affected anyway?


Careful Afrihost that you don't lose your current "favourite ISP" status according to MyBB.
Personally, if this isn't sorted / handled properly soon we may consider finding a new VOIP provider.

I'll read anything posted, but not really interested in a conversation right now. Fed up 😑
 
So its not just us I see, we get a voice prompt that the number one is dialling doesnt exist or isnt allocated...then sometimes only on second try (remember you are billed per second)....the call connects to the same number that always existed.

Isnt Afrihost just a reseller of the (Connection Telecom) CTEL network?

Their first line support know next to nothing about VOIP other than the basic settings you can get off Clientzone

Maybe call 0800 011 000 which is apparently the number of their "VOIP team" Not sure if its a free call on their CTEL network though...
 
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DeSLAM said:
So its not just us I see, we get a voice prompt that the number one is dialling doesnt exist or isnt allocated...then sometimes only on second try (remember you are billed per second)....the call connects to the same number that always existed.

Isnt Afrihost just a reseller of the (Connection Telecom) CTEL network?

Their first line support know next to nothing about VOIP other than the basic settings you can get off Clientzone

Maybe call 0800 011 000 which is apparently the number of their "VOIP team"
Click to expand...

If you're talking to me - no, our problem is different.

I do know that call centre number, Afrigirl (& co.) is much more capable. Thanks anyway
 
waiting-gif.1599430
 
The people in my household are now fed up.
@Afrigirl , kindly pass the following on to your senior management;

* We expect at least twice-weekly feedback on this matter.

* We require info re an estimated timeline for repair (and any changes to that) - we need to assess if continuing with Afrihost is a reasonable option or not.

* We expect compensation, and from the start of all this - not only are you not able to allow us access to our funds for use of this paid for service, you are in effect interfering with our ability to conduct our daily affairs.
The compensation needs to be incremented as we go, perhaps on a daily or weekly basis. (Look after us here and you may get to keep this customer!)


A response to all of the above expected, and soon.


@Jan - could I please ask either you or one of your colleagues to monitor what's going on here, for the sake of some or possibly even many other users of this VOIP service who I strongly suspect may also be affected. Thanks.
The initial problem (no idea if related to this one) started in post #166
This problem started in post #180
Thanks for the interest.
 
This new section of information that was recently added to the Afrihost VOIP dashboard is what we suspect is causing the issue.

It certainly reflects the problem, there has been a fair-sized remaining positive balance at the end of every single month in our case (that is then carried over for a number of months).

Also, the graph itself appears to either be stuck or not working.

Clearly there is a problem with their software creation management.


1742370866450.png
 
@Afrigirl
Please note that if I give a thumbs up response to any feedback posts, it means I'm acknowledging I've read that. It does not automatically mean I'm agreeing to anything in them.

I am only going to post further when necessary. Please don't take that as a lack of desire for CONTINUOUS feedback.
I will confirm if / when the ability to make phone calls out is working again.
Thank you


Edit: Note that we are able to make free calls, such as to some other VOIP numbers.
 
Better news.
Our phoning out service is working today, no doubt due to the debit order having gone through for the month.

We thought this might happen.
@Afrigirl , a couple of requests etc. for you to note please, includes an offer....

1. Please ask management to ensure no further fiddling goes on with my account, not until a permanent fix is certain. Thanks in advance.

2. Although we expect both a full refund into the account of funds that went / still are missing, and compensation for the poor service factors, we've decided we are happy to wait it out as the whole service is inexpensive enough anyway.


Offer: Going to go quiet, give Afrihost a chance to speak without any reply interference, if they choose to.
 
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