Afrihost Pure VOIP

igeorge said:
Hoping someone can assist...
Need to get a Freshphole alt, so I got an Afrihost Voip acc which works on Zoiper, but I can't login on the Telviva app. Keeps telling me my username & password are incorrect.
Is there a trick to it that I'm missing? I gat hold of AH via WAppp, but they haven't given me a solution yet.
TIA!
Click to expand...
Hi.

Were you using your number as username?
You may reset the password.
 
Sorted it out myself. Tried the forgot password option from the Telviva app, did the password reset any then used that. Worked straight away. Strange that doing that via the AH Clientzone didn't work. Ah well...
 
Sorry, didn't see your reply, AG.
Doing the reset via AH had no effect. But via Telviva it worked. I'll leave you to figure that out:)
Cheers
 
Also made the jump from Freshphone (why o why) and have been using Afrihost VOIP for a few days and it is not to bad. The only issue is the min R50 per month fee for airtime. Running the same login details on 3 devices, iPhone, iPad and Gigaset VOIP handset.

Has anyone been overseas and been able to use it to call locally or numbers back in ZA? Is there a Geo block on authentication is the question?
 
rezizter said:
Does anyone have settings for FreePBX (pjsip)? My outbound calls work, but noting on inbound.
Running:


And nothing comes in on the logs. If I dial my number I can hear it ring, but I get nothing registered in the logs
Click to expand...
I am not that familiar with FreePBX, but I assume that the account is registered.
Is it set to allow inbound calls (in 3CX you can disable inbound calls on a trunk, this is why I ask).
 
Hi @Afrigirl , we have a new(?) problem with our Afrihost VOIP number.

When someone on the MTN network tries to call the number they get the following response;
"The number you dialed does not exist, or has not been allocated"

No problems experienced with callers using Telkom, Vodacom or other VOIP services.

In case a factor - please note that the MTN number is ported, was originally with Vodacom.

Our VOIP number was ported from Telkom.
The two numbers involved will be sent via PM now.

Thanks
 
Brian_G said:
Hi @Afrigirl , we have a new(?) problem with our Afrihost VOIP number.

When someone on the MTN network tries to call the number they get the following response;
"The number you dialed does not exist, or has not been allocated"

No problems experienced with callers using Telkom, Vodacom or other VOIP services.

In case a factor - please note that the MTN number is ported, was originally with Vodacom.

Our VOIP number was ported from Telkom.
The two numbers involved will be sent via PM now.

Thanks
Click to expand...
Hi.


On which device is the Voip number set on? Or is it on a softphone?
 
Brian_G said:
We use a Gigaset (Siemens) cordless Voip phone, base unit is connected via our MTN LTE router.

We also monitor for calls on Zoiper software on my desktop computer, but don't use that to dial or answer.
Click to expand...
Hi,

I'll check with Telviva, but you'll also need to log this with MTN as it might be a routing issue.

I had a similar case earlier this year where calls from Airmobile and MTN to a VoIP number with us couldn't go through, and MTN assisted in resolving it.
 
Afrigirl said:
Hi,

I'll check with Telviva, but you'll also need to log this with MTN as it might be a routing issue.

I had a similar case earlier this year where calls from Airmobile and MTN to a VoIP number with us couldn't go through, and MTN assisted in resolving it.
Click to expand...
Thanks.

I'm not going to try contact general MTN service, too difficult to find someone who'll even understand the problem. Perhaps you could pass it on? Or maybe PM me a contact at MTN?

Appreciate the help
 
Brian_G said:
Thanks.

I'm not going to try contact general MTN service, too difficult to find someone who'll even understand the problem. Perhaps you could pass it on? Or maybe PM me a contact at MTN?

Appreciate the help
Click to expand...
Is the MTN number with us?
 
I'm a new VOIP client with Afrihost. Nobody is answering your whatsapp helpdesk.

What are the VOIP settings required for a Grandstream HT802 FXS PORT

I can make outbound calls, but get no ringtone when calling my voip number from elsewhere.

Also South Africa is not an option under SLIC Setting.
 
Last edited:
Installed ZOIPER as well - incoming calls dont even ring on ZOIPER - but your helpdesk says the VOIP account is fine on their side?
 
DeSLAM said:
I'm a new VOIP client with Afrihost. Nobody is answering your whatsapp helpdesk.

What are the VOIP settings required for a Grandstream HT802 FXS PORT

I can make outbound calls, but get no ringtone when calling my voip number from elsewhere.

Also South Africa is not an option under SLIC Setting.
Click to expand...
Hi.

I'm sorry for not getting back to you sooner.
Is your Transport set to UDP?
Please drop me your account details in a private message.
 
No worries; I resolved the issue without Afrihost.

Except for basic settings on pre-configured Yealink devices you sell; your helpdesk support staff don’t know much about VOIP settings on any other device, or advanced VOIP settings, when someone eventually answered the whatsapp support request. 😑
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter