AfriHost Whatsapp support so terrible it is funny

Johand said:
Today I experienced the AfriHost Whatsapp support for the first time. Am I going crazy or is this horrific service? I literally choked on my coffee when I got the line "then call accounts".

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Hi,

Sorry for the bad experience you had with Whatsapp.

Can you send me a pm with your email address so I can have a look for you?
 
It's like these "agents" are given a script. Not just AH but a lot of other places i have experienced the same.
They cannot read and interpret what you are saying to them. They see one word that matches the script and they give you that response.

I must say I had quite a few queries lately regarding my AH products and @AfriNatic always came to the party. Every time.
 
W@P said:
It's like these "agents" are given a script. Not just AH but a lot of other places i have experienced the same.
They cannot read and interpret what you are saying to them. They see one word that matches the script and they give you that response.

I must say I had quite a few queries lately regarding my AH products and @AfriNatic always came to the party. Every time.
Click to expand...

True, reminds me of Telscum ...A lady gave me this reply once: "Sorry sir, the answer to your question is not on my list"
 
W@P said:
It's like these "agents" are given a script. Not just AH but a lot of other places i have experienced the same.
They cannot read and interpret what you are saying to them. They see one word that matches the script and they give you that response.

I must say I had quite a few queries lately regarding my AH products and @AfriNatic always came to the party. Every time.
Click to expand...

Dimpie (COMPUTEK) said:
True, reminds me of Telscum ...A lady gave me this reply once: "Sorry sir, the answer to your question is not on my list"
Click to expand...

There is no excuse for poor service.

Whatsapp is quite a high pressure enviroment. WhatsApp agents chat with 5 active clients at a time and gets penelised for poor response time so using macros to respond to clients are for common questions like getting account info etc is something that agents make use of.
 
AfriNatic said:
There is no excuse for poor service.

Whatsapp is quite a high pressure enviroment. WhatsApp agents chat with 5 active clients at a time and gets penelised for poor response time so using macros to respond to clients are for common questions like getting account info etc is something that agents make use of.
Click to expand...

Maybe you need more agents...
 
It's not only Afrihost. I fairly recently interacted with an agent of another ISP. We had an outage when the fiber line was physically cut when excavating work was done. After about 4 days this was repaired, but we had a 50 down, but a 0.01 upload speed. Our street's WhatsApp group members also reported the same problem . I told the ISP's agent this, but he said the FNO reported that the problem was resolved. "We'll wait a couple of days and see if anyone else also reports the same problem" was his suggestion. Needless to say that same day I submitted a cancellation request and moved over to another FNO and ISP.
 
  • Wow
Reactions: Yuu
AfriNatic said:
There is no excuse for poor service.

Whatsapp is quite a high pressure enviroment. WhatsApp agents chat with 5 active clients at a time and gets penelised for poor response time so using macros to respond to clients are for common questions like getting account info etc is something that agents make use of.
Click to expand...
Sounds like a problem with management
 
Some Agents offer good assistance then there is others who are just pathetic and not useful to assist.
Since Last week Friday 15/07, my internet access has been pathetic and non functional and yesterday when i contacted Whatsapp team to make a follow up with VUMA. She kept on asking me about how or who changed my WIFI name because that cannot be done.

WIFI name was changed 3 months ago and internet has been working fine with no issues.

I am more frustrated.
24hr later my internet is not working, new router was installed 2hrs ago and still waiting.
Afrihost and VUMA have just been providing a sub standard customer service and VUMA are the worst as they have no effective way of making contact with them except twitter or Facebook messenger which they reply after few hours when they feel like it.
This is frustrating as i WFH and need my internet to always work.
ISP REF: 816300
 
Last edited:
unobeat said:
Some Agents offer good assistance then there is other who are just pathetic and not useful to assist.
Since Last week Friday 15/07, my internet access has been pathetic and non functional and yesterday when i contacted Whatsapp team to make a follow up with VUMA. She kept on asking me about how or who changed my WIFI name because that cannot be done.

I was more frustrated.
24hr later my internet is not working, new router was installed 2hrs ago and still waiting.
Afrihost and VUMA have just providing a sub standard customer service and VUMA are the worst as they no effective way of making contact with them except twitter or Facebook messenger which they reply after few hours when they feel like it.
This is frustrating as i WFH and need my internet to always work.
Click to expand...
Send a private message to @AfriNatic .

He will get back to you in the morning. He will help, just be respectful.
 
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