- Dec 15, 2006
Money always talks
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I was with Afrihost from the beginning. It all started just great but as they got bigger it was a rollercoaster of service fluctuation.Hasn't their service improved though? They had a rough start at some point but managed to slowly get it back on track. Their support though is typical that you would expect of a big corporate though, felt like I was talking to some offshore support and had to repeat stuff that was already said in the ticket and received questions that was already answered. So I decided to go with Cool Ideas as they were a smaller company and could give better attention and support on a more "personal" level.
I am probably overreacting and should chill a bit, but I am not looking forward to become just a number again.
I am happy for Gian Visser, he has scored well in this one though.
Last year afrihost wrote some story about how they gonna do everything they can to claim no 1 spot but yeah never got it so now they buy cisp.Well in the end is that not the point of every company?
I got tired of feeling like they were too big to care about support.
Surely the eventual goal is to unify though? Can't imagine a company would buy another and have two names supplying basically the same service. For example why spend money on advertising for two companies when you can merge & just advertise one.Afrihost and Cool Ideas will run and operate as separate entities.
I've been very happy with Afrihost over the years.
The problem is I watched the same thing happen. They always fix it and it gets stable for a while and then it all goes to hell again.I do think they care about support as they did massive crisis handling at some point and did not just ignore it. But when a company gets that big there is only so much you can do. They SEEM TO have been pretty stable since then, although different of course. You can't just pick up the phone and give them a quick call anymore.
Yeah im aware of what afrihost thinks are good service levels. I will be cancelling
It should really, really bother you that people are this unhappy that you might infect Cool Ideas with your crappy service. Perhaps you should be focussing on fixing your own issues.
As long as Cool Ideas doesn't degrade and they don't adopt your "support" system I'll stay. Otherwise I'm out.We have dropped the ball quite a bit in the past. Not going to deny that. We do however try our very best to make things right. We have made good progress and are constantly rated in the Top 3 fibre ISPs in SA.
Obviously one of the reasons is that we have a well-run network, where the actual engineers engage with clients in this forum. That's not going to change.I will remain a CISP customer if networks stays the same but as soon as Echo or Telkom get involved i am out.
Have multiple people constantly complaining asking me for help to get around extremely bad routing by Afrihost and Axxess....
I've heard a version of this so many times from you over the years. Your problem is you don't listen to people until there's enough press or you lose enough accounts and then you sort it out for a while.We have dropped the ball in the past and have really turned things around for the better. We constantly rate amongst the best ISPs and we will continue to work to get that number 1 spot.
I know FF hands traffic to JHB first, which of cause is a major latency issue. It make online gaming really a sad state of affairs.Unfortunately FrogFoot hands traffic over to us in Teraco JHB. This is not ISPs specific though and as far as I'm aware it's all ISPs that offer services on FrogFoot in East London.
I'm going to get in touch with FrogFoot to see if there is something that can be done about this as via CPT or DUR might be a better solution.
We have recently added more capacity via Cogent and see latency to the UK from JHB at around 160ms which is really good.