Airtime being depleted instead of data being used

MirageF1

Expert Member
Joined
Jun 29, 2018
Messages
1,669
#1
Anyone had/heard of this issue before?

It's not me that's having it...its for a relative who assures me their airtime is going down when using WA for example even though they have data and are connected to mob network....
 

marioat1

Expert Member
Joined
Sep 18, 2016
Messages
1,015
#3
Anyone had/heard of this issue before?

It's not me that's having it...its for a relative who assures me their airtime is going down when using WA for example even though they have data and are connected to mob network....
What data bundle do they have?
 

ShaunyCT

Senior Member
Joined
Jun 16, 2010
Messages
650
#4
If WA means WhatsApp then your vids is not covered in that WhatsApp bundle. It WILL take from other data bundles or airtime.
 

phaktza

Executive Member
Joined
Jun 29, 2008
Messages
6,504
#6
Anyone had/heard of this issue before?

It's not me that's having it...its for a relative who assures me their airtime is going down when using WA for example even though they have data and are connected to mob network....
Is the airtime and data purchased from the same provider? If you use something like MTN/Afrihost you need to check the apn.
 
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