Airtime via Eight Time - R1800 gone and no data

[Azimuth]

Due to the transaction amount, I couldn't do a regular airtime topup to fund a 60+60GB recharge. Instead I used the "Topping up Airtime via Eight Time" using FNB to FNB. I was careful to use my 8ta number as the reference without spaces!

The advertised clearance time is 10 minutes. After 2 hours I'm still Internet-less and want to warn others against using this recharge service.

Case no: 6727920

 

[Park@82]

Please keep us posted. I would hate to have this happen.

 

[Azimuth]

No resolution yet, unfortunately. The call centre suggested I go in to a TM store, give them the case number and tell them to call 187. Seems they have direct access to the technical department and the call centre does not?

Otherwise I must recall the payment with the bank and top-up at the TM store.

 

[Azimuth]

At 10:03 the amount cleared onto my SIM card. Thanks Telkom Mobile for resolving. I still won't use this method again in a hurry. It took 14 hours and 3 phone calls to 081 183, not the advertised 10 minutes. I suppose the fault could also lie with FNB.

Anyway, thread may be closed.

 

[Suspect99]

I had to wait about 4 days before the airtime got onto my account. definitely not 10 min. Will not be using that payment channel again

 

[RichardG]

I never use third parties even banks for that matter happen to a friend R500 airtime, she never received it at all, took them 3 - 5 working days to rectify the problem. If I need data immediately I drive to my nearest petrol station/convenient store or alternatively if I am at the mall I purchase my airtime at PEP R100 airtime charged at R95 saving of R90 if you going to purchase 18 X R100 vouchers

*Covers petrol cost*

 

[Gaz{M}]

Eight Time is a third party provider. There could be any number of issue between the bank, 8time and Telkom. Glad you managed to get the problem resolved.

I know I have had plenty of issues in the past buying prepaid electricity via third parties. Sometimes their systems are just not working properly.

 

[Azimuth]

The main point is still breaking of the SLA which kinda undoes the good work 8ta/Telkom Mobile do:

Once you have purchased your prepaid airtime you will receive your 8ta top up direct to your SIM card within 10 minutes