allyoucaneat stuffed

S

Swazi

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Hi

I see allyoucaneat has non existant support. I posted a question on there webform a couple of days and never recieved a reply.

With that kind of support and service i would rather stick with a more expensive ISP.
 
PostmanPot said:
such as 30GB from WebAfrica for R1800..? ;)
Click to expand...

I am quite happy with 10 Gigs i have calculated, if you need more than 10 then you are downloading torrents.
 
Torrents are not illegal if you download legal things, like, say, Linux Distro's.....there any amny other lagal torrents aswell. Just pointing it out.

Lol, anyway, I have never used allyoucaneat, although I did consider them for a while.
 
@Swazi, we are pretty good with answering questions posted on our web site. Please PM me with your question, or post it again on the web site, or give us a call on 021 465 7979.
 
I've heard some not so nice things about ayce... couple friends up in PE got the R680 deal and then had the surprise of their lives when the charge went up without warning. Or so they say.
 
@AntiThesis, if your friends signed up for R680 p/m, then that is the price. The price has not gone up.
 
AntiThesis, if you refering to the time when the changed it to 10gigs for R680, I can vouch for AYCE. They sent an email out giving you the option to continue or change ISPs without and any contractual issues.

AYCE support are good. they do answer pretty quick.
 
When i signed up with Allyoucaneat when they had their 30gig special @ R490, i emailed them maybe around 10 times, which all were replied to within a day or so, but when 1 Nov came, i queried something from AYCE and till now no response. So it might be the effect of 1 Nov that got them putting their attentions elsewhere. Im just guessing because of my experience
 
@catch21, I've PM you. Please accept my apology if your enquiry was not dealt with enough attention. We employed extra temporary staff, at the end of last year to deal with the flood of queries we got.
 
Kudos to AYCE for responding on the forum. Thanks.

I think the era of good service is here and companies are becoming aware that serving customers is in their interest.

Thanks to forumites for pushing this too!

:)
 
I sent a question to AYCE few days ago and it was answered in a matter of hours ...

but one suggestion to AYCE, I think it is quite good idea to put like a product specification on your web site stating clearly what are the parameters of your account offering (like SAIX, 30GB, hard capped, limited to X simulatenous logins etc etc etc in a bullet points manner). This way many of the people won't send trivial questions, like I did. I am pretty sure that my question was answered *somewhere* in your FAQs, but I don't feel like reading 20 pages of irrelevant stuff to find one word or a number.

well that pretty much applies to most ISPs, but you are the one with the scarcest (if any) structured information on your web site!

I think that is a much cheaper option than adding more staff to your support!
 
@swordfish, Good suggestion! Thanks for that. I'll add the bullet points to the home page.

From experience, there is always some interaction with a potential customer before he/she signs up. South Africans have different general buying habits than for example the States, where people are used to catalogue and online shopping. With a virtual product like bandwidth that you can't touch and feel people satisfy that with a phone call and some questions normally. Understandable.
 
allyoucaneat said:
@swordfish, Good suggestion! Thanks for that. I'll add the bullet points to the home page.

From experience, there is always some interaction with a potential customer before he/she signs up. South Africans have different general buying habits than for example the States, where people are used to catalogue and online shopping. With a virtual product like bandwidth that you can't touch and feel people satisfy that with a phone call and some questions normally. Understandable.
Click to expand...
the good news is that there are many non-south africans living in South Africa (me being one of them), which will avoid the phone call, as long as the details of what they are buying are clear and unambiguous after reading the provider's web site :)
 
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