An alien has abducted my pre-paid cell number & is using it for Business Top Up...

[Broo]

www.vodacom4me.co.za is now timing out ....... what have you done to it

 

[74466]

vodacom4me always seem to have some kind of problem

 

[LandyMan]

This 'info swopping' has been going on for quite some time.
But overall I am not impressed with Vodacom4me. Changing services normally ends up in some sort of error, and the 1 out of 10 time that it actually says it was changed, it is back to the old services when you log in again after 24 hours. Really quite pathetic if you ask me

 

[74466]

i wonder who does their web development, as i dont wanna work for them, or ever use them.

 

[74466]

Well only problem i have with the vodacom 4 me site is that it is notoriously slow, and use a f*&$#@load of bandwidthy.... have anyone ever tried checking the size of that site? its hjumongous

 

[Deiphos]

Yeah I agree, it uses a lot of bandwidth, I wonder why but it seems they have sent some header information that dissallows caching of the images. They probably do it on purpose, so that we run through our bundles faster

 

[74466]

well they should stop it, coz it is bad design, and horrible to use. A few minutes on there and poof 10MB data gone... i updated my sms contact list earlier today, and it took 5MB in 30 minutes (using gprs @2-5kbit/s)

 

[vodacom3g]

Any good and constructive suggestions, on good web design, will be passed on.

We had a similar situation a while ago when you guys moaned about the 'heavy' pages you needed to use to check your balances and it resulted in the 'lightweight' page.

 

[TheRoDent]

I've never used vodacom4me before, but then registered (well tried to) only to be greeted by: "There was an error processing your request, please try again later".

So I did.

To be greeted by "Account Already exists"

Yay. So I'm registered, but I don't have a username and password, cause it never got sent via SMS.

Can you say transactional ?

Lol. Finally managed to get in by asking for a password reminder.

Spoke too soon. I have an account, and it has a password (password reminder sent me a password) but the account is obviously not flagged as "Verified" or "active"

I give up. Bring on the number portability!

 

[diabolus]

Changing services normally ends up in some sort of error, and the 1 out of 10 time that it actually says it was changed, it is back to the old services when you log in again after 24 hours. Really quite pathetic if you ask me

Yea, there's a major bug [or rather design oversight] imho when you edit the value added services. If you remove a bundle, it will NOT show you removed it, yet the removal request is send through to Voda. There's NO confirmation/indication that you "requested" say bundle removal anywhere, yet when you phone Vodacom they'll be able to tell you that there is such a request.

To make it even more confusing when you now want to ADD another bundle, it will do the same thing! Thus, won't show it, nor that you loaded such a request. Yet it also goes through to Vodacom.

First time i did it, i removed my 500MB bundle, it didn't show that it's removed or anything. I thought it was a bug and left it as is, next month, guess what, no bundle.

Second time , i assumed it was fixed, did same thing, but added a bundle , this confused the system somewhere and it tried to add in the CURRENT month on my bill...got billed completely wrong for multiple bundles in the same month ...was sorted out eventually.

Third time [yea i am the eternal optimist] , i tried to remove it again, saw it STILL wasn't fixed...immediately phoned help desk and had to sort it out there.


SUGGESTION:
The current view shows your CURRENT services. The missing part is to show what my FUTURE services will be. I would like to see what i REQUESTED and what vodacom have LOGGED on their system to happen the following month.

I would like to either see a "request log" or a "future services view", doesn't matter which.
Request Log would be sufficient i.e. [i know Vodacom have something like this, because they could tell me exactly when i changed my services on the web]
"USER: 2006-06-14 REMOVE 500MB BUNDLE"
"USER: 2006-06-15 ADD 250MB BUNDLE"
"USER: 2006-06-22 CANCEL 250MB BUNDLE REQUEST"
"USER: 2006-06-22 ADD 100MB BUNDLE" (user changed his mind here)

 

[74466]

Any good and constructive suggestions, on good web design, will be passed on.

We had a similar situation a while ago when you guys moaned about the 'heavy' pages you needed to use to check your balances and it resulted in the 'lightweight' page.

Where to start:::

1. SIZE, Make the pages smaller, not all users is on hsdpa, and some of those who are cant afford to spend R30 in data just for 30 minutes or less on the site. (Would also mean less bandwidth on the voda server = less for voda to pay == maybe some reduction in services)

2. The layout and design is boring and complicated, simplify it, get more frequent updates and competitions on the site, as that MAY impropve traffic.

3. WHY is free mms and free sms not available on the wap portal? (Wap portal is also very unimaginative)

4. MMS images, those on the site is old and boring, whay dont they ever add new ones?