Sign up with GoogleDear Cell C,
As a loyal customer of Cell C now for many years the last few months has been a very exciting period with the launch of the HSPA+ network, fantastic 3G offers, revamped brand and stores, even the ads were great. Cell C was on the way up and I was really happy to be a part of this. Network speed and coverage was fantastic, so good, that I ditched my 4Mb ADSL line at the first opportunity to buy a 5GB speedstick. In January Cell C even started bundling 100MB my cellphone contract which was really awesome as I had up to then spent extra money each month purchasing a separate data bundle.
When my cellphone contract first came up for renewal in March I immediately went to renew my contract with Cell C, no doubts about this, and decided to settle on a Samsung Galaxy S phone bundled with 250MB of data as part of their March special offers. From there on everything has gone totally pear shaped with Cell C........
I should have known when the sales consultant at the Menlyn branch couldn't find the Samsung Galaxy S plus 250MB offer on their computer and sheepishly offered an excuse that it would fix itself by the end of the month, that this was the sign of trouble... I should have just handed the phone straight back and walked away. As excited as I was I took the advice at face value and signed the renewal contract and started downloading apps. One soon realises that Android phones are meant to chow
data and as my 100MB bundle was eagerly consumed I became annoyed at racking up additional data bills because Cell C wasn't living up to their promise as advertised. I have been to the Cell C store twice in April without a consultant being able to assist. I have raised a Hellopeter complaint in May where Mrs. F. Hintsho kindly asked me to send my details about the contract through which I did along with a scanned copy of the special offer to indicate the discrepancy. The following day I got pleasant surprise when CLIR was mysteriously added (verified this later that day on the Cell C website control panel) to my account, leaving me sheepishly stuck before my residential complex gate as the cellular identification system could not make sense of my unknown number and kindly refused to open the gate leaving me a temporary prisoner........ and very late for work!!
Thereafter radio silence... Since then it also appears that I have lost my 100MB bundle in the process after managing to rack up a impressive data bill at the end of May after using my phone for tethering a Skype video call when my data bundle ran out on my 3G modem which meant the data was charged at the R2/MB out of bundle rate. I have also not been allocated a new bundle for the month of June and haven't been brave enough to use my Galaxy S as result. :wtf: Two complaints later on Cell C's website and I still can't get a Cell C representative to contact me.
From a lyrical Cell C evangelist to a mad, angry and disappointed peeved off customer would be understating the truth.. I am now truly forced into a position where I have to consider writing off my contract as a loss and moving over to a rival network on pre-paid where I have better coverage with my Galaxy S along with ADSL to replace my Cell C 3G modem.. Telkom has proven to me to have better customer service than you guys have...
Regards,
Mad customer
As a loyal customer of Cell C now for many years the last few months has been a very exciting period with the launch of the HSPA+ network, fantastic 3G offers, revamped brand and stores, even the ads were great. Cell C was on the way up and I was really happy to be a part of this. Network speed and coverage was fantastic, so good, that I ditched my 4Mb ADSL line at the first opportunity to buy a 5GB speedstick. In January Cell C even started bundling 100MB my cellphone contract which was really awesome as I had up to then spent extra money each month purchasing a separate data bundle.
When my cellphone contract first came up for renewal in March I immediately went to renew my contract with Cell C, no doubts about this, and decided to settle on a Samsung Galaxy S phone bundled with 250MB of data as part of their March special offers. From there on everything has gone totally pear shaped with Cell C........
I should have known when the sales consultant at the Menlyn branch couldn't find the Samsung Galaxy S plus 250MB offer on their computer and sheepishly offered an excuse that it would fix itself by the end of the month, that this was the sign of trouble... I should have just handed the phone straight back and walked away. As excited as I was I took the advice at face value and signed the renewal contract and started downloading apps. One soon realises that Android phones are meant to chow
data and as my 100MB bundle was eagerly consumed I became annoyed at racking up additional data bills because Cell C wasn't living up to their promise as advertised. I have been to the Cell C store twice in April without a consultant being able to assist. I have raised a Hellopeter complaint in May where Mrs. F. Hintsho kindly asked me to send my details about the contract through which I did along with a scanned copy of the special offer to indicate the discrepancy. The following day I got pleasant surprise when CLIR was mysteriously added (verified this later that day on the Cell C website control panel) to my account, leaving me sheepishly stuck before my residential complex gate as the cellular identification system could not make sense of my unknown number and kindly refused to open the gate leaving me a temporary prisoner........ and very late for work!! Thereafter radio silence... Since then it also appears that I have lost my 100MB bundle in the process after managing to rack up a impressive data bill at the end of May after using my phone for tethering a Skype video call when my data bundle ran out on my 3G modem which meant the data was charged at the R2/MB out of bundle rate. I have also not been allocated a new bundle for the month of June and haven't been brave enough to use my Galaxy S as result. :wtf: Two complaints later on Cell C's website and I still can't get a Cell C representative to contact me.
From a lyrical Cell C evangelist
to a mad, angry and disappointed peeved off customer would be understating the truth.. I am now truly forced into a position where I have to consider writing off my contract as a loss and moving over to a rival network on pre-paid where I have better coverage with my Galaxy S along with ADSL to replace my Cell C 3G modem.. Telkom has proven to me to have better customer service than you guys have... Regards,
Mad customer
