Ah - a noobie. Perusal of the posts in the various threads, will provide evidentiary support for the fact that there is no proof that the service will eventually improve. Essentially, Telkom do not bother communicating with their customers, and act as a law unto themselves. At this stage, the actions underway in an effort to improve the service are: (1) a tentative anti-competitive investigation by the DTI (2) a formal complaint lodged by MyADSL with ICASA, who intend convening public hearings on the issue, and (3) individual emailed complaints by members to Telkom, with no response. I think this sums it all up...