Any of you guys been migrated onto Vodacom's new billing system?

[Ockie]

And if so, any problems experienced with service in stores?

 

[sand_man]

And if so, any problems experienced with service in stores?

Not sure if this is applicable to what you looking for but...

Got 2 uchoose Flex 200 accounts, one of which is my daughters, which I manage on her behalf. On the 29th of February I successfully purchased a once off 1gb data bundle @ R149.

On checking my balances the account was debited with R298 and credited with 3 x 2gb data bundles??!!

Spent the last 2 weeks querying this trying to get it resolved. No luck... Ref. No. is 1-3196880086.

 

[Ockie]

Not sure if this is applicable to what you looking for but...

Got 2 uchoose Flex 200 accounts, one of which is my daughters, which I manage on her behalf. On the 29th of February I successfully purchased a once off 1gb data bundle @ R149.

On checking my balances the account was debited with R298 and credited with 3 x 2gb data bundles??!!

Spent the last 2 weeks querying this trying to get it resolved. No luck... Ref. No. is 1-3196880086.

Nope, talking about customers being migrated onto the new billing system. The old one is being phased out. What is the cell number anyway and I will have a look for you if they are still investigating your query.

 

[sand_man]

Nope, talking about customers being migrated onto the new billing system. The old one is being phased out. What is the cell number anyway and I will have a look for you if they are still investigating your query.

Thanks, I've been corresponding via Twitter. A Vodacom social media liaison officer contact me asking if someone from back office had contacted me yet. They have not but apparently will shortly so I'll wait and revert if no call is forthcoming.

 

[Digilus]

Got 2 uchoose Flex 200 accounts, one of which is my daughters, which I manage on her behalf. On the 29th of February I successfully purchased a once off 1gb data bundle @ R149.
On checking my balances the account was debited with R298 and credited with 3 x 2gb data bundles??!!

Woohoo - not just me. uChooseFlexi - and just noticed I also had 3 bundles because it was showing a really high amount of available data. Grrr - now to get hold of customer care.

Update: got hold of customer care - they have no clue why it is showing 3 bundles loaded - with the same usage across all 3 - yet my total available is the sum of all 3 - I sense an expensive bill coming along for people if this is a problem and no one notices.

- any hooo .. sorry to hijack the thread Ockie

 

[sand_man]

Woohoo - not just me. uChooseFlexi - and just noticed I also had 3 bundles because it was showing a really high amount of available data. Grrr - now to get hold of customer care.

Update: got hold of customer care - they have no clue why it is showing 3 bundles loaded - with the same usage across all 3 - yet my total available is the sum of all 3 - I sense an expensive bill coming along for people if this is a problem and no one notices.

- any hooo .. sorry to hijack the thread Ockie

Yeah, I'm still waiting for that call from 'back office'.

 

[sand_man]

Yeah, I'm still waiting for that call from 'back office'.

Edit: maybe I should tell them not to worry, I have a connection in the back door department.

 

[neoassasin]

And if so, any problems experienced with service in stores?

How would you know if you're on the new billing system?

 

[Ockie]

How would you know if you're on the new billing system?

Just checked now and Vodacom used to send out SMS's to the customers that were migrated for the trial, but now that the roll out is going ahead full steam that is no longer done. As each store receives training on the new system and given access, that store's customer based is migrated over to the new C3D system.