Sign up with GoogleI've recently applied for a landline from Telkom so I can get internet at my new place. Got the order number on the 10th, but still no progress from that point on wards. I've tried going to the store and phoning the call center but they both say the same thing, more or less that it's within their network and it has to be approved before a technician gets the order. They also say that it cannot be escalated until it gets to a technician. Before I've gotten the order number I've also tried the Telkom twitter account and the MyBB account, but both of them take 2 days to respond between messages.
When I check the order online, it says "Checking stock in our warehouse" which is nonsense since this requires no stock (the house already has a landline in, just needs to be activated).
My problem is that I've got two guys living in this place that work from home or need to be able to access work related stuff from home (e-mails, RD into PC, etc.), so I need internet up ASAP. Apart from this, I'll also be out of country from this weekend for a week and a half, so I can't arrange for a technician appointment in that time, further delaying the installation.
Is there anything I can do that will possibly speed up this process?
When I check the order online, it says "Checking stock in our warehouse" which is nonsense since this requires no stock (the house already has a landline in, just needs to be activated).
My problem is that I've got two guys living in this place that work from home or need to be able to access work related stuff from home (e-mails, RD into PC, etc.), so I need internet up ASAP. Apart from this, I'll also be out of country from this weekend for a week and a half, so I can't arrange for a technician appointment in that time, further delaying the installation.
Is there anything I can do that will possibly speed up this process?
