When I signed up for my Tymebank acc, everything went smoothly.
However, my wife was another matter. I installed the Android app on her phone, then signed her up.
Went a week or so later to the Tymebank kiosk to get her card, but the machine went into a loop and we could not get a card no matter what we do.
I emailed Tymebank, and we got that sorred out. The only niggle was that it took a day for the rep to respond, but we got that sorted in the end.
When we went to the Tymebank kiosk to get her card, the machine initially spat out a blank card, but after a retry, it obliged and rewarded her with a card.
So now all that is left for us is to start using it.