Anybody signed up with Tymebank?

[Swa]

My telkom debit order went through without a glitch

@cavedog

 

[cavedog]

@cavedog

Well wow okay I need to call them again then. I gave up after 7 months of trying to get them to load it.

 

[Aharon]

Well wow okay I need to call them again then. I gave up after 7 months of trying to get them to load it.

Are you still banking with tyme?

 

[cavedog]

Are you still banking with tyme?

Yeah I was not keen to move my debit orders again even though I did almost change my salary to Nedbank I just stuck with Tyme did not want to trouble hr with salary switching the whole time.

 

[e4et]

Tyme never bothered to call me back on Wednesday.
On Thursday I also email their service address, and got the standard "We will get back to you shortly". Still nothing though.

@TymeBank @TymeGuy Please can we get this resolved.

Still no feedback from tyme.
No one has bothered to get back to me.
My money is still mia.

This is super pathetic.

 

[mr_norris]

I had a frustrating time with one of the Tymebank Kiosks. Went to go sort out my moms account with her and the machine denied me when I wanted to do all the verification stuff for her to get her profile limits lifted. Straight after selecting the address, it said something went wrong and then went to the "Lets print your card screen". I thought I was still in the game when I saw that, but then it said "Something went wrong, please try again later". I tried this three times, then gave up with that machine.

I then went to a different PnP, and while the address portion of the process failed, but I was able to print a card. So I had a small victory.

Now I understand why people rage about signing up, because it's just as frustrating trying to sign up and get the card, etc now as it was a year ago. There must be one hell of a drop off rate of potential new clients because of machine issues with printing cards, and verifying of addresses.

I love Tyme but FML, when you are trying to help an older person get going, it's a drag of a process.

Now that I am done raging, does anyone have any advice on trying to get my mom's profile to one with higher limits? I've tried selecting an address I recognize, one I don't, and typing in a new one, and it still rejects it. I have a feeling she's stuck with this until she goes to home affairs?

 

[Jacada]

....

Now that I am done raging, does anyone have any advice on trying to get my mom's profile to one with higher limits? I've tried selecting an address I recognize, one I don't, and typing in a new one, and it still rejects it. I have a feeling she's stuck with this until she goes to home affairs?

Welcome to the queue of people waiting for Tyme's so-called "verify by selfie" feature. Here, come stand behind me, I'll make space for you. Oh and don't worry, it won't be long now. We've only been waiting for the better part of this year.

 

[SarelSeemonster]

Still no feedback from tyme.
No one has bothered to get back to me.
My money is still mia.

This is super pathetic.

That's super concerning.

Have you tried the Banking Ombudsman? This is from Tyme's T&Cs:

19.1. If you are not happy with our service, you can contact us to complain. You can make a complaint using any of the Channels available to you; our website or SmartApp, or you can call us on 0860 999 119. We will try to solve your complaint as quickly as possible.

19.2. If after 20 days we do not solve your complaint, or if you are not happy with the way we solve your complaint, you can make a complaint about us with the Ombudsman for Banking Services (‘OBS’). Making a complaint with the OBS is free.

19.3. For more information, please contact the OBS.

Website: http://www.obssa.co.za/
E-mail: info@obssa.co.za
Sharecall: 0860 800 900
Tel: 011 712 1800

 

[e4et]

That's super concerning.

Have you tried the Banking Ombudsman? This is from Tyme's T&Cs:

19.1. If you are not happy with our service, you can contact us to complain. You can make a complaint using any of the Channels available to you; our website or SmartApp, or you can call us on 0860 999 119. We will try to solve your complaint as quickly as possible.

19.2. If after 20 days we do not solve your complaint, or if you are not happy with the way we solve your complaint, you can make a complaint about us with the Ombudsman for Banking Services (‘OBS’). Making a complaint with the OBS is free.

19.3. For more information, please contact the OBS.

Website: http://www.obssa.co.za/
E-mail: info@obssa.co.za
Sharecall: 0860 800 900
Tel: 011 712 1800

From what I have read on the Onbuds website, I have to wait a month after submitting my complaint to Tyme.
Well, in 7 days, it would be a full month.

I'm just glad it wasnt a large chunk of money.


Edit, urgg, I was being a poop. I dont know where I saw the 30 days, I just visited the obssa's site again now and it also shows 20 days.
Thanks Sarel.

 

[mr_norris]

Welcome to the queue of people waiting for Tyme's so-called "verify by selfie" feature. Here, come stand behind me, I'll make space for you. Oh and don't worry, it won't be long now. We've only been waiting for the better part of this year.

That hurts to read, but at least I'm not alone :'(

 

[Slamz]

Hi guys.. So I got a tyme bank account.. Everything went smooth, got the card etc.. But I wanted to know.. How can I transfer from money from fnb to tyme bank? The guys at the kiosk were not clued up to how I do that..

Does it work same as doing a payment from fnb to std? Coz the kiosk guy said I got to pay money to my cellphone number and then I can widraw or do payments from there...

 

[MirageF1]

EFT to Tyme, or deposit cash at a PnP till.
Simples.

 

[3WA]

Hi guys.. So I got a tyme bank account.. Everything went smooth, got the card etc.. But I wanted to know.. How can I transfer from money from fnb to tyme bank? The guys at the kiosk were not clued up to how I do that..

Does it work same as doing a payment from fnb to std? Coz the kiosk guy said I got to pay money to my cellphone number and then I can widraw or do payments from there...

Get on the FNB app/website and add your Tyme account as a beneficiary.

 

[e4et]

So I logged into my account just now and see that the money that went missing has been added to the goal save I initially tried to transfer it into.
No notification, no explanation.
Hope that found whatever the issue was and plugged that hole.

 

[zerocool2009]

Hi guys.. So I got a tyme bank account.. Everything went smooth, got the card etc.. But I wanted to know.. How can I transfer from money from fnb to tyme bank? The guys at the kiosk were not clued up to how I do that..

Does it work same as doing a payment from fnb to std? Coz the kiosk guy said I got to pay money to my cellphone number and then I can widraw or do payments from there...

Log in with Tyme, write down your account number
Log in with FNB, say make payment. Select TymeBank, put your tyme account nr in, and say pay

Wait 24 to 48 hours

As easy as that

 

[Aharon]

Log in with Tyme, write down your account number
Log in with FNB, say make payment. Select TymeBank, put your tyme account nr in, and say pay

Wait 24 to 48 hours

As easy as that

It shouldn't even take that long. If you do before 3pm it'll be in by 8pm.

Anyone get an sms with a free gift? I got a choice of 20 airtime, 30 debonairs voucher and 100 bus voucher

 

[cavedog]

I might be wrong but I think it will go through as international.

Pretty sure it would...

Tyme bank card works on Uber and as far as I know Uber is not South African.

 

[Swa]

Tyme bank card works on Uber and as far as I know Uber is not South African.

You sure they don't have a local payment processor?

 

[cavedog]

You sure they don't have a local payment processor?

Could be not sure.

 

[MirageF1]

It shouldn't even take that long. If you do before 3pm it'll be in by 8pm.

Anyone get an sms with a free gift? I got a choice of 20 airtime, 30 debonairs voucher and 100 bus voucher

Never.

Used to get R5 off on PnP purchases almost every time I shopped ( usually < R300) , but not had 1 in months...

They got skimp.