Anybody signed up with Tymebank?

[pkid]

Yes. Around 11am

R1200 declined at the Hyper. Had to use my Standard Credit Card. Pretty miffed as I lost out on the bonus Smart shopper Points. Only keep a couple of grand in the account now for grocery shopping as a result of the Smart shopper points. If this keeps up will just fully close the account.

 

[Aharon]

R1200 declined at the Hyper. Had to use my Standard Credit Card. Pretty miffed as I lost out on the bonus Smart shopper Points. Only keep a couple of grand in the account now for grocery shopping as a result of the Smart shopper points. If this keeps up will just fully close the account.

Yeah, I guess this is the first downtime since official launch and since their new card system. But all the points lost add up

 

[FlashSA]

Yeah, I guess this is the first downtime since official launch and since their new card system. But all the points lost add up

Yip. With Capitec, money in main account earns daily interest but no other benefits. With Tyme, no daily interest but earn PnP points. So that R1200 spend, or R12 in points earn missed, would leave me f@£ked off as well.

 

[3WA]

Sjoe, this bank. Been meaning to open the account for a while, and had some time to do so today. Looks like I picked an off day.

Managed to create an account but now it’s not recognising my password and letting me log in (or even change the password).

 

[Antelope]

Sjoe, this bank. Been meaning to open the account for a while, and had some time to do so today. Looks like I picked an off day.

Managed to create an account but now it’s not recognising my password and letting me log in (or even change the password).

I really feel sorry for you.
A colleague had the same issue, and is only getting errors one after the other.
Nothing seems to be going right for him with tyme.

I'll explain his experience a bit later

 

[TymeBank]

R1200 declined at the Hyper. Had to use my Standard Credit Card. Pretty miffed as I lost out on the bonus Smart shopper Points. Only keep a couple of grand in the account now for grocery shopping as a result of the Smart shopper points. If this keeps up will just fully close the account.

Hi has this happened before at Hyper, or any other stores? Please can you send an email through to social@tymebank.co.za with your contact details and we can have a look into why it was declined. Thank you, The TymeBank Team

 

[TymeBank]

Sjoe, this bank. Been meaning to open the account for a while, and had some time to do so today. Looks like I picked an off day.

Managed to create an account but now it’s not recognising my password and letting me log in (or even change the password).

Hi. Can you tell us if you get an error message or error code when you try to reset your PIN and password? Also, are you trying to reset it at the kiosk, the app or through online banking?

 

[TymeBank]

Can not login today, says password is incorrect but is 100% correct, tried twice to get my card just errors all the way.

Hi. Have you managed to login yet?

 

[TymeBank]

We're really trying to respond to as many of you as possible, we really apologise for the backlog. It's been a busy time on this thread! The team is also responding to emails over on social@tymebank.co.za. So please get in touch with us there as well, if we haven't responded to you yet. Thanks, The TymeBank Team

 

[diapason]

@TymeBank Please fix your website. The section for limits just repeats the opening accounts options. This seems to have changed just within the last week. Also please change references to FAQs from text to clickable links and have FAQs as a menu option, not something which has to be searched for.

 

[Antelope]

A colleague, as i mentioned in the past created his account online but the website didn't allow him to set the pin.
Calling the call centre numerous times was of no help.
After Contacting them on Facebook messanger, it took a week or two of communication via email to allow him to reset his password so that he could login in.

He then made a trip just to get his card, but the kiosk didn't allow him to sign in. The call center then removed some block from his account which then allowed him to go back and get his card.
This block should have been removed when he was allowed to reset or set his pin.

The card refused to work numerous times at many stores after that. The pos machines were showing a chip error message and asking to swipe (which obviously won't work).

The call center after a few long dropped calls, instructed him to go back to PnP and simply swipe the card at the till and it will ask him to set the pin for the card.
He tried that and then called them back, and they advised to purchase something even if it's something small. After trying numerous times it eventually paid for a small R2.99 coffee. We tried again to buy another one but it again refused to work.

He then decided that the chip might be faulty, tried to print a new card at the kiosk,which canceled his first card and then showed an error message that it cannot print his card.
Signing out and back I a few times showed the same error when trying to print the card.

He contacted them on Facebook messanger and email but hasn't received any response yet.

@TymeBank_Team @TymeGuy
Could you assist, he's fed up with he's experience so far.

 

[Nimz]

Made 2 transfers from FNB to my Tyme account on Sat 2-03-2019 and it still hasn't reflected

 

[Concentric]

Made 2 transfers from FNB to my Tyme account on Sat 2-03-2019 and it still hasn't reflected

should reflect tomorrow, weekend......

 

[3WA]

Hi. Can you tell us if you get an error message or error code when you try to reset your PIN and password? Also, are you trying to reset it at the kiosk, the app or through online banking?

Thanks for proactive response. I will try logging in tonight and then contact you with a detailed explanation and the exact wording of the message.

Yesterday I had troubles at both kiosk and website. I suspect my account is suspended due to too many failed fingerprint attempts at the kiosk.

 

[TymeBank]

should reflect tomorrow, weekend......

EFTs can take between 24-48 hours to reflect. It's usually less than that during business hours. You should see it in your account by tomorrow morning at the latest.

 

[TymeBank]

A colleague, as i mentioned in the past created his account online but the website didn't allow him to set the pin.
Calling the call centre numerous times was of no help.
After Contacting them on Facebook messanger, it took a week or two of communication via email to allow him to reset his password so that he could login in.

He then made a trip just to get his card, but the kiosk didn't allow him to sign in. The call center then removed some block from his account which then allowed him to go back and get his card.
This block should have been removed when he was allowed to reset or set his pin.

The card refused to work numerous times at many stores after that. The pos machines were showing a chip error message and asking to swipe (which obviously won't work).

The call center after a few long dropped calls, instructed him to go back to PnP and simply swipe the card at the till and it will ask him to set the pin for the card.
He tried that and then called them back, and they advised to purchase something even if it's something small. After trying numerous times it eventually paid for a small R2.99 coffee. We tried again to buy another one but it again refused to work.

He then decided that the chip might be faulty, tried to print a new card at the kiosk,which canceled his first card and then showed an error message that it cannot print his card.
Signing out and back I a few times showed the same error when trying to print the card.

He contacted them on Facebook messanger and email but hasn't received any response yet.

@TymeBank_Team @TymeGuy
Could you assist, he's fed up with he's experience so far.

That doesn't sound like a great experience at all! Please can you forward us your or your colleagues contact details via DM or through to social@tymebank.co.za. We'd really like to get in touch. Thanks, The TymeBank Team

 

[TymeBank]

@TymeBank Please fix your website. The section for limits just repeats the opening accounts options. This seems to have changed just within the last week. Also please change references to FAQs from text to clickable links and have FAQs as a menu option, not something which has to be searched for.

Thanks so much for the feedback. We're going to send your suggestions on to the Web Dev Team for review.

 

[The TymeBank Team]

Thanks for proactive response. I will try logging in tonight and then contact you with a detailed explanation and the exact wording of the message.

Yesterday I had troubles at both kiosk and website. I suspect my account is suspended due to too many failed fingerprint attempts at the kiosk.

Thank you for providing more information on this,@3WA. As soon as you have the error message please send us a private message with your contact details and the error message, so we can assist you. The TymeBank Team

 

[The TymeBank Team]

Can not login today, says password is incorrect but is 100% correct, tried twice to get my card just errors all the way.

We are sorry to hear that, @lord-of-war. Kindly send us a private message with your full name and contact details, so we can assist you. The TymeBank Team

 

[supersunbird]

I got myself an account and card at the Menlyn PnP kiosk yesterday.

Question:
It couldn't verify my fingerprints with DHA and didn't ask to verify my smart ID. I had to answer some credit bureau type questions before I could proceed. Is my account fully active or would there be restrictions?