Anybody signed up with Tymebank?

R

rodga

Honorary Master
Joined
May 9, 2007
Messages
11,054
TymeBank said:
We are aware that this is happening with some of our cards and are looking into sturdier printing methods. You can cancel the card at a kiosk and have another issued at the same time, when you're next near a bank-ready kiosk. With regards to the debit, we'll need to get our Card Team to investigate. Please send us your full name, ID and cellphone number and let us know the amount of the transaction and we'll get make sure you get an answer on this asap. The TymeBank Team
Click to expand...
I also have this problem. Not good after 3 months. I thought capitec cards were bad, but this is on a whole new level.
 
M

MikeCTZA

Expert Member
Joined
Jan 18, 2008
Messages
2,528
Wow .... today after close on 2 months of minimal interaction from TymeBank support ... my Smartshopper card is linked up and working .... crikey ... @cavedog you check how long it has taken to get that sorted out.

Today swiped it at the till when doing shopping and it worked - no more "invalid Smartshopper no" error like I've had for 2 weeks. so thought "let me ask if I have points to use", yes I did have, I thought to myself "no way, no load shedding today and this now works - amazing" - which was the amount I knew from my App. So used the points.

After that went over to the PnP machine and it logged in fine and I could see the same discounts etc. I see on my normal Blue Smartshopper card, and the small balance (expected after using the old balance a few minutes before on my shop).

I had pretty much given up as over past 2 weeks I'm being ignored by TymeBank via phone, Twitter, MyBB reps (sent many DM), Facebook, email to support and social a/c. So ... whoever did whatever ... THANK YOU for sorting it out. Please don't touch it again as I'm now a happy customer (but still the support, or rather lack of it, does leave a bit of a sour taste) !!
 
jman

jman

Expert Member
Joined
May 9, 2014
Messages
2,508
Anyone else had it where a transfer to a goalsave is duplicated? Happened to my girlfriend and I a couple times
 
cavedog

cavedog

Honorary Master
Joined
Oct 19, 2007
Messages
22,658
MikeCTZA said:
Wow .... today after close on 2 months of minimal interaction from TymeBank support ... my Smartshopper card is linked up and working .... crikey ... @cavedog you check how long it has taken to get that sorted out.

Today swiped it at the till when doing shopping and it worked - no more "invalid Smartshopper no" error like I've had for 2 weeks. so thought "let me ask if I have points to use", yes I did have, I thought to myself "no way, no load shedding today and this now works - amazing" - which was the amount I knew from my App. So used the points.

After that went over to the PnP machine and it logged in fine and I could see the same discounts etc. I see on my normal Blue Smartshopper card, and the small balance (expected after using the old balance a few minutes before on my shop).

I had pretty much given up as over past 2 weeks I'm being ignored by TymeBank via phone, Twitter, MyBB reps (sent many DM), Facebook, email to support and social a/c. So ... whoever did whatever ... THANK YOU for sorting it out. Please don't touch it again as I'm now a happy customer (but still the support, or rather lack of it, does leave a bit of a sour taste) !!
Click to expand...

Damn finally. Useless support but glad it's working. Now you can use both cards hand in hand which is nice. Also nice having all the points go to one points wallet.
 
A

Arnoldsly99

Active Member
Joined
Jan 30, 2011
Messages
39
Tried phoning, emailing and personal messaging the TymeBank account on MyBB so guess they probably only reply when someone publicly complains about them so here goes.

I’m currently on the 2nd level of the 3 levels of the account types which limits me to R50 000 which I can have in my account.

I wish to upgrade to the 3rd level.

When signing up I noticed the latest address that was displayed from the 5 random address section was from more than 10 Years ago and my current address differs and I think that’s why my profile didn’t reach 3rd level status.

What procedure would I follow in order to get this corrected? Does the Home Affairs database seed address from another government body or should address be updated at Home Affairs? Can proof of address be verified directly through Tyme Bank? Home Affairs told me they only update addresses when applying for ID or Passport which I don't need to do.

Please advise on how to correct this issue and precise procedures to follow to get this sorted as soon as possible.
 
Swa

Swa

Honorary Master
Joined
May 4, 2012
Messages
31,217
Yeah address needs to be updated at home affairs and they have a form for that but nobody ever does that. But even so Tyme would not know if your current address is different. It could cause problems down the line though.
 
homeboy

homeboy

Senior Member
Joined
Jun 10, 2009
Messages
947
I successfully open an account. My account number and branch code was sent via sms. When I want to log in to my new Tymebank account at first I didn't received the otp. After a few days it sorted itself out, but now its not recognizing my pin number. I tried to reset it, and get an error that my identity could not be confirmed and I must contact the call center. Which I did and was advise that I have to log on to the web site. So I went over there as instructed but the error on the site is that "we have technical difficulties". That was for the past 3 days I tried.
I'm tired of struggling just to log on to my account.
 
Tinuva

Tinuva

The Magician
Joined
Feb 10, 2005
Messages
12,475
MikeCTZA said:
Wow .... today after close on 2 months of minimal interaction from TymeBank support ... my Smartshopper card is linked up and working .... crikey ... @cavedog you check how long it has taken to get that sorted out.

Today swiped it at the till when doing shopping and it worked - no more "invalid Smartshopper no" error like I've had for 2 weeks. so thought "let me ask if I have points to use", yes I did have, I thought to myself "no way, no load shedding today and this now works - amazing" - which was the amount I knew from my App. So used the points.

After that went over to the PnP machine and it logged in fine and I could see the same discounts etc. I see on my normal Blue Smartshopper card, and the small balance (expected after using the old balance a few minutes before on my shop).

I had pretty much given up as over past 2 weeks I'm being ignored by TymeBank via phone, Twitter, MyBB reps (sent many DM), Facebook, email to support and social a/c. So ... whoever did whatever ... THANK YOU for sorting it out. Please don't touch it again as I'm now a happy customer (but still the support, or rather lack of it, does leave a bit of a sour taste) !!
Click to expand...
Finally, mine is also working. Having had the issue also since the beginning of the year. I now finally have the same balance on both original smartshopper card and this.
 
TymeBank

TymeBank

Well-Known Member
Joined
Feb 14, 2019
Messages
105
MikeCTZA said:
Wow .... today after close on 2 months of minimal interaction from TymeBank support ... my Smartshopper card is linked up and working .... crikey ... @cavedog you check how long it has taken to get that sorted out.

Today swiped it at the till when doing shopping and it worked - no more "invalid Smartshopper no" error like I've had for 2 weeks. so thought "let me ask if I have points to use", yes I did have, I thought to myself "no way, no load shedding today and this now works - amazing" - which was the amount I knew from my App. So used the points.

After that went over to the PnP machine and it logged in fine and I could see the same discounts etc. I see on my normal Blue Smartshopper card, and the small balance (expected after using the old balance a few minutes before on my shop).

I had pretty much given up as over past 2 weeks I'm being ignored by TymeBank via phone, Twitter, MyBB reps (sent many DM), Facebook, email to support and social a/c. So ... whoever did whatever ... THANK YOU for sorting it out. Please don't touch it again as I'm now a happy customer (but still the support, or rather lack of it, does leave a bit of a sour taste) !!
Click to expand...
We're so glad to hear it's finally sorted. Our team has honestly been working tirelessly around the clock for the past few weeks to fix this, which we understand has been very frustrating for customers, just as it has been for us. We're also working on ways to drastically improve our customer communications when an unexpected 'crisis' hits - like this one! We're learning fast and appreciate the ongoing support, even, and especially, when our delivery is under par and for that we are very grateful. The TymeBank Team
 
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