Anybody signed up with Tymebank?

w1z4rd

w1z4rd

Karmic Sangoma
Joined
Jan 17, 2005
Messages
49,747
Went and got my card today at a local P&P.

Very painless and quick experience. No queues, no hassles. As soon as the card was printed I went to draw money from a cashier. Works well. I got my card and cash in about 5 min. I was pretty impressed with the tech running on the kiosk.

A queue at PnP is better than one in a bank.
 
A

Antelope

Well-Known Member
Joined
Oct 18, 2016
Messages
413
@TymeGuy @TymeBank_Team @TymeBank

Kindly advise if I can change my phone number linked to my account.
And if so, how do I go about doing it?

If that's not possible, then how do I close my account?
Closed, as in properly closed, I know there's another forum member struggling to get his account closed.
I need to sort it out urgently, call centre doesn't take calls anymore, been trying for a few days now.
 
backstreetboy

backstreetboy

Honorary Master
Joined
Jun 15, 2011
Messages
37,555
Antelope said:
@TymeGuy @TymeBank_Team @TymeBank

Kindly advise if I can change my phone number linked to my account.
And if so, how do I go about doing it?

If that's not possible, then how do I close my account?
Closed, as in properly closed, I know there's another forum member struggling to get his account closed.
I need to sort it out urgently, call centre doesn't take calls anymore, been trying for a few days now.
Click to expand...
You must call them to change it.
 
A

Aharon

Honorary Master
Joined
Sep 12, 2006
Messages
10,550
Antelope said:
They originally claimed that they cannot, then they informed me on the phone that it can be done.
But it seems like they still cannot change the phone number.
Click to expand...
Was hoping to, ok maybe they'll respond here
 
P

ProfA

Honorary Master
Joined
Jul 15, 2008
Messages
13,408
Antelope said:
@TymeGuy @TymeBank_Team @TymeBank

Kindly advise if I can change my phone number linked to my account.
And if so, how do I go about doing it?

If that's not possible, then how do I close my account?
Closed, as in properly closed, I know there's another forum member struggling to get his account closed.
I need to sort it out urgently, call centre doesn't take calls anymore, been trying for a few days now.
Click to expand...

My account is still not closed. No response here either.
 
TymeBank

TymeBank

Well-Known Member
Joined
Feb 14, 2019
Messages
105
Antelope said:
@TymeGuy @TymeBank_Team @TymeBank

Kindly advise if I can change my phone number linked to my account.
And if so, how do I go about doing it?

If that's not possible, then how do I close my account?
Closed, as in properly closed, I know there's another forum member struggling to get his account closed.
I need to sort it out urgently, call centre doesn't take calls anymore, been trying for a few days now.
Click to expand...
Hi. At this moment we are not able to change cellphone numbers. But, this is not a long term issue. We are hoping to have a solution to this very soon and we are obviously not able to pin a timeline to it, we will have updates for our customers around this issue, as soon as they're available.
 
cavedog

cavedog

Honorary Master
Joined
Oct 19, 2007
Messages
22,659
So been fighting with Telkom since November to get them to debit my Tyme Bank account but they can't.

They have been adding R202 per month for failed debit order on my old closed account since November 2018 so that is over R1k just for failed debit orders and they can't debit me from Tyme and they refuse to remove the debit order as that is the only payment option although I manually pay them every month in advanced....

They suggested I change banks....

@TymeBank_Team @TymeBank @TymeGuy How do you guys feel when Telkom actually suggests that I move away from your bank because they can't load a debit order to debit from Tyme Bank?
 
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