Anybody signed up with Tymebank?

[Antelope]

Does Tyme support online payments?
Pic from the kiosk

 

[Gtx Gaming]

Does Tyme support online payments?
Pic from the kiosk View attachment 639990

Dont think it support it yet

 

[3WA]

Does Tyme support online payments?

In your heart, you know the answer

 

[Hamster]

Agreed. And 22Seven needs the provider to have a full website so they can scrape data. As a result Bank Zero is a non-starter for me.

Or Bank Zero provides them with an API.

 

[Antelope]

Just wondering, because I was also previously told by a call centre agent that they are able to change the phone number linked to the account, but in reality they can't do it.

Wasnt too shocked to see that they claiming to support online payments, when they don't.

Im using the card since it was soft launched
Quite happy with it, just a few bumps here and there, and of course the terrible service (and ignoring certain posts here).

I'm in the process of closing an account, because I cannot Change the linked phone number, but no one can tell me if I will be able to open another account once it is closed.
It's one of those things that the call center cannot answer, and @TymeBank chooses not to reply to here.

Only tyme will tell, just waiting for the account to be closed, then I can try again.
It's seems highly possible they weren't faced with this situation as yet, so they don't know either.

It's an inconvenience but nothing when compared to using a conventional bank
Example (obviously excluding the award winning capitec)

 

[w1z4rd]

@TymeBank_Team @TymeGuy - some features that would be great.

An option to email proof of payments to the person you are paying.
Ability to update your phone number.

 

[TymeGuy]

Hi guys

As always, the TymeBank team has been hard at work improving our systems and processes, and enhancing our value proposition. We're rapidly speeding towards 200,000 customers, with many thousands of new customers joining every day.

What have we been up to?

• Our bank kiosks are now available in over 600 PnP and Boxer stores
• The kiosks themselves have seen substantial improvements in reliability (we've honed the application running on the kiosk, introduced sophisticated monitoring of the health of various kiosk hardware components, and tweaked some of the kiosk hardware).
• We have improved our secure DIY password and PIN reset processes, available here.
• The technical integration with Smart Shopper has been overhauled and is now much more reliable. Customers whose TymeBank cards were not properly linked to Smart Shopper have been identified, and the bulk of these have now been correctly linked. We intend to keep working on this until every customer that indicated that they wish to participate in the Smart Shopper program is linked (if you're one of the few whose card still isn't linked, there is no need to contact us, we're on it!).
• The technical work at BP that’ll allow TymeBank cards to be recognized as Smart Shopper cards is almost complete – once it’s up and running, we’ll be sure to inform you.
• We are also still working on enabling eCommerce transactions, as well as transactions outside South Africa.
• We're in the final stages of introducing a secure process that will allow customers to change the cellphone number associated with their banking profile. When you join TymeBank, your banking profile is protected by the link we establish between your ID and your cellphone number - and we take the risks that breaking this link could introduce extremely seriously (which is why this functionality has taken some time to develop).

Sometimes, we've dropped the ball...

On this forum, and through other communication channels, some customers (or individuals wanting to become customers) have expressed frustration regarding specific problems they've experienced. We acknowledge that we've still got lots of work to do, but our team are working incredibly hard to help in any way we can.

In some cases, a customer will make a simple-sounding request which we struggle to deal with, and may then become disgruntled. It's worth exploring some examples, in the hope that this will provide context and help manage expectations. But first, some facts around our business model:

• We've built South Africa's first truly digital bank, with a (relative to the big banks) small group of truly dedicated staff.
• Only through automated or user-driven processes can we keep our running costs down.
• If we can't keep our running costs down, we won't be able to continue to offer our best-in-market pricing and interest rates.
• We cannot solve for every customer's needs. This means that there will be customers who are unable to join us, or are unable to unlock their profile fully, or for whom our products do not work exactly as desired. Over time, we'll introduce capabilities that'll allow us to serve more customers' needs.
• We can't allow manual processes to creep in to solve for an issue experienced by a minority, because this will dramatically push up our running costs (and we’ll end up looking like all the other banks, and charging the same fees!)
• Our strong preference is to completely eliminate the need for customers to interact directly with our staff, because every time this happens it costs money, and results in costs we’ll need to recover somehow. We’re continuously monitoring the problems our customers are experiencing, and either working on eliminating the cause of the problem, or building a DIY digital process so that customers can help themselves.

Despite this, we do hear all those who have expressed just how frustrating it’s been interacting with our call center – and to help address this we’re increasing capacity (training more agents + non-call centre staff helping out). Most of our staff have also been lending a hand answering emails and social media posts. In addition, we’ve been working on the content that appears in our FAQ – you’ll now find answers to a great deal of common questions there (no need to email us or call the call center ). If there are specific questions that you believe many customers or potential customers would like answered, please post them in this thread, and we'll incorporate the answers into the FAQ.

Some specific issues

1. Customers wishing to close their accounts
We have to focus our limited resources on the areas that generate the maximum positive impact for our customer base. We anticipated that very few customers would ask us to close their accounts, and this has proved to be true thus far.

We have not built a digital process to facilitate account closure. The reason is very simple: we charge no monthly fees. If you don't like our product, simply stop using it. Banking profiles that have no activity on them for a year, and have a zero balance, will be automatically closed. There is absolutely no reason to waste time engaging with our call center or via any other channel to close your account (also note that closing your account isn’t the solution to “reset your profile” – please bear with us a little while longer while we implement a solution for the actual problem you’re trying to solve).

2. Customers wanting a proof of account, proof of transaction or bank statement
We have manual processes in place, but are busy working on more elegant solutions for each of these because many customers are impacted:

• Monthly bank statements are sent out to all active customers who have supplied email addresses. We will soon provide functionality on our SmartApp and Internet Banking that will allow customers to request statements.
• We are working on an automated "proof of transaction" email feature.
• We will be rolling out an enhanced “welcome pack” for new customers which will include a “Proof of Account” letter.

We’re really excited about how South Africa has reacted to the launch of TymeBank.
If you haven’t done so yet, check us out at:​

www.TymeBank.co.za​

 

[ld13]

• We are working on an automated "proof of transaction" email feature.
• We will be rolling out an enhanced “welcome pack” for new customers which will include a “Proof of Account” letter.

Thank you for an insightful post! Two quick comments:

• Do not forget to include a feature that will allow the receiver of the proof of payment to validate it.
• Do not forget to allow existing clients to also access whatever is new in this “welcome pack 2.0”

 

[supersunbird]

Wasn't able to "increase my limits" successfully at the Menlyn PnP on Saturday or PnP Hyper Atterbury on Sunday, wasn't able to verify me and quickly gave me an error message. Maybe the system was affected by the below? I'll try again later in the week,

Home Affairs systems hit by glitches after upgrade
https://mybroadband.co.za/news/gove...rs-systems-hit-by-glitches-after-upgrade.html

 

[Antelope]

Wasn't able to "increase my limits" successfully at the Menlyn PnP on Saturday or PnP Hyper Atterbury on Sunday, wasn't able to verify me and quickly gave me an error message. Maybe the system was affected by the below? I'll try again later in the week,

Home Affairs systems hit by glitches after upgrade
https://mybroadband.co.za/news/gove...rs-systems-hit-by-glitches-after-upgrade.html

Do you already have a Tyme account?
Did you get your visa card? Or this is your first time trying to log into the kiosk?

 

[supersunbird]

Do you already have a Tyme account?
Did you get your visa card? Or this is your first time trying to log into the kiosk?

I got my card early March, but limited to R20 000 on the account, it didn't successfully submit my prints to DHA then (a longer wait before failure than what I get now, error comes up in mere seconds). I'm just trying to get my limits increased.

 

[Antelope]

I got my card early March, but limited to R20 000 on the account, it didn't successfully submit my prints to DHA then (a longer wait before failure than what I get now, error comes up in mere seconds). I'm just trying to get my limits increased.

As per @TymeGuy last post
This is probably not possible at the moment.
They are still working on facial identification, so youll probably have to wait for that to launch, as they will not take the costly measure of trying to assist every individual users issues.
That's what I understand from the update posted last night

 

[cavedog]

My fight with Telkom and Tyme Bank is ongoing. Non stop back and forth about Telkom refusing to accept Tyme Bank as a "recognized" bank. Even on their website when you signup up Tyme Bank is not listed. NON stop frustration and Telkom is not allocating my manual payments with my CC in time. It's a mess and I'm sick of it. I need to cut ties with either Tyme Bank or Telkom...

@TymeBank @TymeBank_Team @TymeGuy

 

[supersunbird]

My fight with Telkom and Tyme Bank is ongoing. Non stop back and forth about Telkom refusing to accept Tyme Bank as a "recognized" bank. Even on their website when you signup up Tyme Bank is not listed. NON stop frustration and Telkom is not allocating my manual payments with my CC in time. It's a mess and I'm sick of it. I need to cut ties with either Tyme Bank or Telkom...

@TymeBank @TymeBank_Team @TymeGuy

Maybe try to take Telkoms bank to banking ombudsman?

 

[cavedog]

Maybe try to take Telkoms bank to banking ombudsman?

Maybe I should do that because I'm not keen on changing either. Tyme is saving me money on banking and Telkom uncapped LTE you can't get.

Telkom has added R202 to my Telkom bill since Oct 2018 until now... That is R1212 I paid just in failed debit order fees. Not fair at all especially since it's not my fault and it's a lot of money to just throw away and it's not stopping.

 

[supersunbird]

Or maybe log something with ICASA as well.

 

[Swa]

I don't understand. What bank were you using before? Why not just transfer the money there until the mess is sorted?

 

[Tinuva]

My fight with Telkom and Tyme Bank is ongoing. Non stop back and forth about Telkom refusing to accept Tyme Bank as a "recognized" bank. Even on their website when you signup up Tyme Bank is not listed. NON stop frustration and Telkom is not allocating my manual payments with my CC in time. It's a mess and I'm sick of it. I need to cut ties with either Tyme Bank or Telkom...

@TymeBank @TymeBank_Team @TymeGuy

Tyme bank is under a different name when I EFT to them. Perhaps check if Telkom also have them under a different name. It might just start working. As long as the branch code matches, it must work.

 

[cavedog]

I don't understand. What bank were you using before? Why not just transfer the money there until the mess is sorted?

I was using a FNB premier cheque and since the monthly fee is so high and they can't migrate it to a fnb easy account I closed it.

I have an Old Mutual money account I use just for psn purchases on the Indonesia psn store. It's a bidvest bank account and Telkom also not listing bidvest or Old Mutual....

 

[cavedog]

Tyme bank is under a different name when I EFT to them. Perhaps check if Telkom also have them under a different name. It might just start working. As long as the branch code matches, it must work.

I asked them to read it to me but they said no and Telkom store showed me it's not listed....