Anybody signed up with Tymebank?

[newby_investor]

"targeted client segments include the unbanked and underserved clients as well as..."

Fair enough...

 

[MikeCTZA]

Haven't seen my Discovery and Outsurance go off this month as yet ... guess I may need to wait another day. Other debit orders for other things went of my other traditional bank so maybe these / they just run a day or so later. Last month went off on the 1st, month before that on 4th after I queried and they found something wrong.
Have other people @cavedog @Aharon seen their's go off yet?

 

[cavedog]

Haven't seen my Discovery and Outsurance go off this month as yet ... guess I may need to wait another day. Other debit orders for other things went of my other traditional bank so maybe these / they just run a day or so later. Last month went off on the 1st, month before that on 4th after I queried and they found something wrong.
Have other people @cavedog @Aharon seen their's go off yet?

My Discovery has not been debited yet.

 

[Aharon]

My Discovery has not been debited yet.

My grans with standard bank went off Monday.

 

[w1z4rd]

Went to buy breakfast. My card was declined at all ATMs and speedpoints. Petrol, time wasted.

 

[MirageF1]

Mine has never been declined. Tap works everytime as well....

 

[supersunbird]

Mine has never been declined. Tap works everytime as well....

Is it working this morning, even right now?

 

[Antelope]

Went to buy breakfast. My card was declined at all ATMs and speedpoints. Petrol, time wasted.

I Had a similar experience once, when it declined at a few stores In a short period.
Worked after a few hours. Never happened again

 

[w1z4rd]

I Had a similar experience once, when it declined at a few stores In a short period.
Worked after a few hours. Never happened again

Yeah it worked again now once I got back home... and to the smaller store

 

[Antelope]

Yeah it worked again now once I got back home... and to the smaller store

Was your account debited for any of the amounts that were declined?
Normally it automatically gets refunded, but I had to request a refund for 3 declines which were charged for, but that was apparently due to some new software around the same time

 

[ArmatageShanks]

Looks like there is a kiosk opening at the Pick n Pay in Brackenhurst's Bracken City.

Was off when I went past though.

 

[w1z4rd]

Was your account debited for any of the amounts that were declined?
Normally it automatically gets refunded, but I had to request a refund for 3 declines which were charged for, but that was apparently due to some new software around the same time

No charges for any of the declines. No debits either.

 

[cavedog]

Got a SMS 10:40. Incoming Debit DISC PREM xxxxxx @MikeCTZA

 

[MikeCTZA]

Got a SMS 10:40. Incoming Debit DISC PREM xxxxxx @MikeCTZA

Yup likewise, wonder if my email got reacted on, who knows. As long as they've now gone through I'm happy.

 

[Antelope]

... There is absolutely no reason to waste time engaging with our call center or via any other channel to close your account...

When they say waste time, they really mean it. I wonder what would be a reasonable time frame to close an account, considering that it takes less than 5 mins to open one.
They emailed me on a Thursday and need the certified documents by mon, that's 4 days (including the weekend),or the cancelation request is automatically closed.

However 4 days, after sending the documents and I'm curious if they have received it or it somehow got misplaced like some of my previous emails which they never managed to locate. The reply is that I should read the quoted post again.


@ambroseg1 did you have any luck with closing your account?

Not complaining today, just warning others who might have to go through the same process.

 

[supersunbird]

You must also warn them that they should use a phone number, when signing up, that they intend to use for a long while.

 

[TymeBank]

When they say waste time, they really mean it. I wonder what would be a reasonable time frame to close an account, considering that it takes less than 5 mins to open one.
They emailed me on a Thursday and need the certified documents by mon, that's 4 days (including the weekend),or the cancelation request is automatically closed.

However 4 days, after sending the documents and I'm curious if they have received it or it somehow got misplaced like some of my previous emails which they never managed to locate. The reply is that I should read the quoted post again.


@ambroseg1 did you have any luck with closing your account?

Not complaining today, just warning others who might have to go through the same process.

Hi. We're very sorry if it appeared that we were assuming you had not understood the quoted post. We referred to that section of the post only to help further explain why your case had not yet been closed/resolved. We absolutely agree that you should have had a return email when you sent through the documentation and have discussed this with the team concerned. The TymeBank Team

 

[Antelope]

You must also warn them that they should use a phone number, when signing up, that they intend to use for a long while.

Correct
Unforseen circumstances have unfortunately sent me down this route.
I don't have any intention to leave Tyme for good,obviously unless things deteriorate even further. At the moment they seem to be slowly building themselves up.

 

[supersunbird]

Hi. We're very sorry if it appeared that we were assuming you had not understood the quoted post. We referred to that section of the post only to help further explain why your case had not yet been closed/resolved. We absolutely agree that you should have had a return email when you sent through the documentation and have discussed this with the team concerned. The TymeBank Team

@TymeBank Why can I not use other fingers so unlock my options? I have scanned my thumb prints a lot now and it won't work, I'd rather try my index or middle fingers.

 

[Antelope]

Hi. We're very sorry if it appeared that we were assuming you had not understood the quoted post. We referred to that section of the post only to help further explain why your case had not yet been closed/resolved. We absolutely agree that you should have had a return email when you sent through the documentation and have discussed this with the team concerned. The TymeBank Team

That's all I requested. Nothing else.
Yesterday also I asked the same question but was given some unrelated reply.