Anybody signed up with Tymebank?

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Muks

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Joined
Sep 20, 2006
Messages
223
Received my March statement last night.

- The statement now has an address which was missing before. However the address is 15 years old, not my current address that I used to sign up with. FICA what?
- EveryDay Account Monthly CashFlow is incorrect - due to another bug, I cannot add to my GoalSaves but each attempt still shows as an outflow.
 
JOEY_8

JOEY_8

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May 11, 2016
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1,010
Muks said:
Received my March statement last night.

- The statement now has an address which was missing before. However the address is 15 years old, not my current address that I used to sign up with. FICA what?
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I've got the same issue with my address. I'm definitely not going to home affairs to get it changed.
 
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Aharon

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Sep 12, 2006
Messages
10,550
@Zaeem said:
Does anybody have details of the allocation of smart shopper points?

I seem to have received R2 in points for March for over R5k of non-PnP spend which doesnt add up.
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I haven't received smart shopper for March yet either.
 
jman

jman

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Do you only get statements if you use the card? I haven't received a single statement, but I've never used my card. Only the Goalsaves
 
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@Zaeem

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Apr 9, 2019
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Aharon said:
I haven't received smart shopper for March yet either.
Click to expand...

I seem to remember a previous post in this thread saying they allocate between the 4th and 8th of the following month.

But i definately never received the correct amount.

Anyone know if u get points for paying utility bills?
 
Filosofer

Filosofer

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Feb 27, 2017
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Do your goalsaves show what interest rate it is currently on? I transfered money into them yesterday for the first time... Is there a delay before I can see the interest rate?
 
supersunbird

supersunbird

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60,142
Filosofer said:
Do your goalsaves show what interest rate it is currently on? I transfered money into them yesterday for the first time... Is there a delay before I can see the interest rate?
Click to expand...

On the website I could immediately see the interest rate:

1554808087176.png

Don't ask me about app, apps are generally uncomfortable to use compared to a website, and only to be used if there is no alternative and you have to do something that can't wait.
 
Elax

Elax

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Aug 26, 2003
Messages
839
JOEY_8 said:
I've got the same issue with my address. I'm definitely not going to home affairs to get it changed.
Click to expand...

They've got my street address and suburb right, but have put me in Trompsburg, which is now apparently in Gauteng. I'm in Pretoria...
 
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Antelope

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Joined
Oct 18, 2016
Messages
413
A colleague is repeatedly getting error 5085 when trying to buy airtime , managed to buy it from my account though.

Anyone else got this error?
 
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Antelope

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Joined
Oct 18, 2016
Messages
413
To anyone looking to close your account, don't contact Tyme, they will request certified documents and forms to be emailed to them within 4 days. Whereas it doesn't really make any difference to closing the account. It will still have to be left unused for 12 months before it will be closed.it will be available for that period and any usage will cancel the request to close the account.
If you just leave your account unused for 12 months according to @TymeGuy it will automatically close your account.

According to the call center, once the account is closed you will not be allowed to open a new account(with things developing every month this might also change)

Edit:they will not inform you of the above, despite many emails, messages on Facebook and mybb and promises to get back to me, I wasn't informed of any of the above. I had to call them, got through after 2 weeks, then only they could put the call on hold and find out the details while I was on the line.

Some good news
access to the call centre has improved, it's actually possible to speak to someone after waiting for about 7 minutes, although email communication still gets ignored at times.


The call center agents have been advised that online and international usage will be activated within the next 30 days.
 
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Gtx Gaming

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Aug 25, 2008
Messages
25,510
Pick and pay told me not to come back to deposit money, said it's a risk to them to carry the cash lol
 
jman

jman

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Gtx Gaming said:
Pick and pay told me not to come back to deposit money, said it's a risk to them to carry the cash lol
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huh.. Was this the manager or something? Surely there's already agreed mandates between Tyme and picknpay. Probably an untrained/ill-informed manager
 
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