Sorry TymeBank, after sorting this out I'm no longer using your services.
You clearly have issues that are affecting people.
You are messing with people's hard earned money here, you need to ensure your systems work !!!
Is pointless using a bank with no/low fees etc. and then just end up paying (probably more) back on that in phone calls to sort out problems than just using a trusted bank. Forget the annoyance factor too.
Story goes:
In the past week I've had 2 declined transactions. Unacceptable. Last week's got reversed but shouldn't have happened in 1st place.
Been using the bank and card almost daily for a good 3 months now this starts.
Friday morning I go to Checkers to do my shopping. Use Tymebank card to pay for my R122.50 shop, yes massive amount, last week was more, but if the money comes off my a/c I expect my goods. Not the retailers fault, TymeBank needs to wake up.
Declined. FFS !!!
On till screen says declined and to call the bank. I ask the teller and supervisor for a slip, I'm told "their system doesn't print slip when it is declined", so was out of luck, in hindsight I should have taken a photo of the screen (if they would let me) I guess.
I hadn't got a SMS so I thought "cool this hasn't gone through", and use my normal SA bank account which never ever ever declines to pay.
Leave the shops and then few min later I get the SMS saying the transaction went through. NO NO NO !!
Was close by so went back to confirm with manager if they can't give me anything off system to show declined, nope they can't.
I call TymeBank (so now phone call costs ...) and explain, very friendly agent "tells me they had system outage and some transactions were declined automatically some not and were needed to be fixed manually and would be done by the end of the day".
Powerless, and livid now with TymeBank, I think "OK I'll give them chance" and expect my money back. Later in the day I get a SMS saying my case no. had been resolved. Umm .... no it hasn't !!!
Check my internet banking, no change. Now I'm more annoyed, but can't get back to them then as was busy with other things.
I wait until Saturday morning and check my a/c again and still no reversal.
Call them again (more phone call charges ... grrr) and give case and info again.
Was told the same info (about system outage) and maybe mine never got picked up (so why did I get the SMS then ... did someone just assume mine was included and sorted without checking - probably ????) and will need to be reversed manually by Card Ops team ... oh oh ... them again ... the team that asked me for all the info last week, now I don't even have proof to send them my transaction was declined, so I wonder if it will be a my word vs theirs. Oh and I'm told, they Card Ops team may only be able to look at this on Tuesday after the long weekend, so sorry nothing more they can do to help.
I started using TymeBank end of last year as they looked good and as a disruptor of the SA banking system, I was keen for it to be my new banking "home" (even though they don't do online transactions etc. - so would be my "2nd home").
Since then been punting the services and what is offered to friends. No sure if any of them have signed up. Will need to apologise to them as I am not going to be using them anymore and won't recommend them either.
If your posts you say "and make us your primary bank" ... not a chance !!!
@TymeBank @TymeGuy if you feel like looking into this for me and trying to convince me to stay with your bank do DM me and I'll gladly provide you with the reference no for the case.
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