- May 4, 2012
I'm not sure why they launched at all without a manual backup system. Electronic verification simply doesn't work. I hope BankZero doesn't go this same route.Anyone know if online transactions are enabled yet?
My profile is stuck to the 50k/100k limit because the address the system came up for me was incorrect (old address from 4 years ago) so I typed it in manually. According to more than 1 support person it's simply not possible to get myself onto the top-tier KYC level - but I must "watch this space".
My wife's account is also in her maiden name because their system only found that despite us being married in 2014 and her changing her name/ID etc. also in 2014. They require a certified marriage certificate to change that.
Not sure why they have "officially launched" without a function to change someones address - not even back office.